Rena
September 19, 2022
When I arrived at the hotel, I was told that my reservation was not made. I was told that they would check, and I was made to wait in the lobby for 30 minutes. In the end, it turned out that the reservation had been made twice. There were no rooms available, so I stayed at another hotel. They arranged a taxi to take me there, but I had driven to the site and parked in a nearby parking lot, so the next morning I had to walk there from the other hotel. (I told them in advance that I had parked in a nearby parking lot, but they said it was only about a 10-minute walk.) When I arrived at the other hotel, there was no handover, and the plan that was supposed to include breakfast turned into a plan without meals. When I told the front desk later, they said that they hadn't heard anything about that. (In the end, the front desk staff was flexible and breakfast was included.) It was a shame, considering it was such a great trip.
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