Av. d'Aix-les-Bains Bp 62, 74600 Seynod Cedex 02, Seynod, 74602, FranceView Hotel Details
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Hôtel Mercure Annecy Sud Guest Reviews
3.9/5
Good
62 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.9
Service3.9
Cleanliness3.9
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All reviews(62)
Positive reviews(36)
Negative reviews(7)
Qianxu
Classic Twin Room
Stayed in Jul 2023
Travel with friends
53 review
4.0/5
Very Good
Posted on Aug 8, 2023
The location is far from the old town, and taxis are very expensive. I drove there, but the car rental company charged me 45 euros, probably because I entered a restricted area.
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Guest User
Classic Family Room
Stayed in Sep 2023
Family
1 review
3.0/5
Posted on Sep 11, 2023
Doesn't deserve 4 stars ،The location of the hotel is bad very simple...primitive
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Guest User
Classic Family Room
Stayed in Dec 2023
Family
3 review
5.0/5
Outstanding
Posted on Dec 24, 2023
Very warm welcome, I highly recommend.
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Nathalie
Classic Family Room
Stayed in Dec 2022
Family
1 review
5.0/5
Outstanding
Posted on Jan 3, 2023
Friendly staff
Lunch with plenty of choice
Calme
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Abdelmalek Hattab
Classic Double Room
Stayed in Jul 2022
Couples
5 review
3.7/5
Posted on Jul 22, 2022
Clean hotel, top service, decent location, comfortable rooms
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Guest User
Classic Double Room
Stayed in Jun 2024
Business travelers
31 review
4.0/5
Very Good
Posted on Jul 15, 2024
房間還可以
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Guest User
Stayed in Jul 2024
Other
3.0/5
Posted on Jul 26, 2024
Stayed here before so was aware of the location which for us was fine. It's a 20 minute walk into town, or there are busses nearby which the hotel can help you find out about. Room was fine, decent size with all you'd expect. The slight disappointment I have is with one members of the reception team in particular who was decidedly frosty and generally not on the positive scale. We also found it hard to believe that the restaurant was not open on a Saturday night which was somewhat disappointing. There was also a lot of building work going on, which is fine, but it did impinge on the car park and finding space in it. It was also quite a bit more expensive than it was five years ago, and arguably we could have had better value and more positivity elsewhere.
Guest User
Stayed in Jul 2024
Couples
4.0/5
Very Good
Posted on Jul 21, 2024
We found this hotel to be absolutely fine for our needs. If you don’t want to pay top dollar and want value for money then I think this option is reasonable. I think it’s fair to point out that this hotel is a 30 minute mainly downhill walk into Annecy and completely do-able. We did not catch a bus or get a taxi any of the times we walked in and back ( mainly because we felt the need to walk off all the delicious food and drink consumed!) There is a generous sized fridge provided in the room so we decided to shop for our own breakfast from the local supermarket. I can never justify spending 20 euros per head on a breakfast where I don’t necessarily like what’s available. The hotel seems to have a strange routine when it comes to its restaurant opening hours. There didn’t seem to be any service available during evening hours over the weekend which we thought seemed strange. We weren’t too bothered though - we walked into Annecy but for those that might want something a bit more local - there isn’t any restaurants close by at all. The pool is a very welcome place to cool off and relax and the hotel does provide pool towels should you need them. The room was particularly comfortable with ample pillows provided. The room was also sound proofed so you don’t hear any noise from around. All in all a good stay. Would recommend.
Guest User
Stayed in Jul 2023
Other
5.0/5
Outstanding
Posted on Jul 27, 2023
Excellent little hotel; clean and pleasant swimming pool; first class restaurant - limited but simple and excellent food and drink; comfortable, well serviced rooms; friendly staff. And Annecy is an absolutely beautiful town.
Guest User
Stayed in Jan 2023
Family
4.0/5
Very Good
Posted on Jan 31, 2023
We stayed at this hotel for 2 nights with a quick bus ride into annecy during the day. We were greeted in a friendly way at the reception and were allowed to leave our bags before our check in so we could explore the town. They also showed us the bus routes to annecy (buses were free July and August). Overall the room was clean, tidy and comfortable. We visited the pool on both afternoons and it was refreshingly cool and peaceful with plenty of loungers surrounding. There was a table tennis and football table to enjoy and a hotel bar which was quite small but chilled. Another good addition was the water taps throughout the hotel so you can fill up bottles for the day or just have something to drink. The breakfasts was varied with a range of sweet and savoury options (including a freshly made omlette), however sometimes food wasn't replenished quickly (especially after a coach party). Good location, friendly staff, comfortable rooms.
Guest User
Stayed in Jan 2023
Other
5.0/5
Outstanding
Posted on Jan 31, 2023
Stayed here for 4 nights. Bed comforatable and effective air conditioning. Breakfast was excellent with plenty of choice of food and drink. 20 minutes walk into town or a three-stop bus ride. Would stay here again
Guest User
Stayed in Oct 2024
Other
4.0/5
Very Good
Posted on Oct 30, 2024
Very well-kept "pass-through" hotel (for me on the way to my holiday) with a good quality restaurant and a bar; the welcome is professional and the staff is courteous. The parking is easy to access, the terrace is spacious and the outdoor swimming pool is a good size.
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Guest User
Stayed in Oct 2024
Business travelers
5.0/5
Outstanding
Posted on Oct 21, 2024
Very professional and very friendly hotel staff, whether at reception or in the restaurant - Pleasant welcome Very large rooms and above all quiet, a large, comfortable bed and surprise access to Canal+ A swimming pool that I was not able to try due to the slightly cool weather I will most certainly come back
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Guest User
Stayed in Sep 2024
Other
4.0/5
Very Good
Posted on Sep 22, 2024
For my part, nothing particularly negative noticed. Room corresponding to the Accor Mercure standards. The breakfast buffet also corresponds to the standards, with a specialty bar served. No problem with the staff. Overall correct. Works can be a bit disturbing. Public transport reachable on foot. Large parking lot
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Global575998
Stayed in Jan 2024
Solo travelers
3.0/5
Posted on Jan 22, 2024
Regular customer of this hotel for 1 year (I'm there every week for work) and "PLATINIUM" also by the way, the overall service is rather good quality, nothing to complain about on that side. The prices are quite correct except during certain events and/or holidays (there the price can easily increase by 40%) One criticism however in terms of priority management... Last Monday, around 6:30 p.m./7 p.m., already 5 people were waiting at the bar to be served. I join them... then 3 other people also arrive looking for a drink. For more than 15 minutes, neither the 3 hostesses at reception, nor the manager (too busy clearing the mini-croissants from the reception room) had the presence of mind to say that it might be appropriate to go serve the 9 people who have been waiting all this time. I finally went back to my room, without a drink, after 20 minutes of waiting... I could understand the situation in the event of a "rush" at the customer reception, but there was just no one there. ..
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Response from Property: Cher Monsieur Vanwalleghem, Nous vous remercions d'avoir pris le temps de nous faire part de votre commentaire. En effet, lors de cette soirée, notre équipe de réceptionniste était en binôme. Par ailleurs, un groupe de clients patientait au bar dans l'attente de l'ouverture du restaurant pour le dîner. Par manque d'attention, notre équipe a dû penser que vous faisiez parti des leurs. Nous vous présentons nos sincères excuses pour ce manque de vigilance. Cette information a été transmise à l'ensemble de l'équipe, soyez assuré que nous veillerons à ce que cela ne se reproduise plus. Nous vous renouvelons nos excuses et vous disons à bientôt pour une expérience plus favorable. L'équipe de l'hôtel Mercure Annecy Sud.