Hilton Hotels in Shanghai

Very good customer service! The location is a little remote but I expected it looking at the map. The room we stayed was good but had no window to outside which made it a little claustrophobic. Breakfast and restaurant on site were really good! Only real thing that was disappointing is having to pay for parking and the entrance from the parking area to the foyer that has a flight of stairs and a very heavy door that doesn’t stay open, which is not very convenient for suitcases, baby prams and disable people.

It was an excellent stay in all regards. Service. Location and food. I was especially pleased when staff helped organise a surprise birthday cake for my wife - complimentary. Very special. Only one very minor complaint was the breakfast. The hotel cooked very small batches of bacon in the morning having only enough per serve for 1-3 persons and a 10-15minute wait for new bacon. In all the hotels I’ve stayed in I’ve never had such a long wait for bacon. Just a very small thing I would point out, but I would still give this hotel 5stars!

Two days and one night of running away with the baby is just the right time to take it easy. Service: There are not many people checking in on Friday, and our baby needs to take a nap, so we can check in early. Thanks to front office manager Lucy's warm arrangements, we also received small gifts when we checked in and checked out. Environment: The hotel is not large but well-organized. It’s just that we walked in the wrong direction as soon as we entered the door and drove directly to the entrance of the banquet hall. It is recommended that the doorman or the signs should be clearer. The villa area is still under construction and can be repainted next time Catering: I tried Tang Restaurant, but I went late at noon and ordered two dishes that were not available. The overall meal was good and had its own characteristics. The baby likes to eat hand-made fish soup very much. But my baby broke a spoon in the restaurant, so compensation was normal. However, no service staff came to ask if the guest was hurt. The restaurant couldn't provide any proof of the price. In the end, they had to ask me to pay the purchase price of 40 yuan on the pretext of asking for a financial quotation and sending it to my email. Marriott handled the same thing much better than this restaurant. Compensation is natural, but the process needs to be standardized. Overall, it was a very happy experience. Special thanks go to Lucy for her professional and meticulous service, and the little brother at the concierge who was always busy helping us carry our luggage (seems like his surname is Shi).