Charlotte Boutique Hotel (Shanghai Zhoupu Wanda) Reviews

Response from Property: Dear customer: We are very sorry that you had such a bad experience in our hotel, and we sincerely apologize to you. Your feedback made us realize that there are indeed many shortcomings in our hotel, and we feel deeply guilty about this. We have recorded in detail and conducted an internal investigation on the specific issues you mentioned. Regarding the small space in the room and the narrow foot of the bed, we will re-evaluate the room layout and furniture size to ensure that every guest can have a comfortable stay. We will also repair and improve the problems such as damaged wallpaper, windows that cannot be closed, and loud noise from the street as soon as possible to ensure that the room facilities are intact and quiet. We are deeply sorry for the hygiene issues you mentioned. We have strengthened the supervision of room cleaning to ensure that every guest can enjoy a clean and tidy environment when checking in. At the same time, we will also strengthen employee training to ensure that they can provide more thoughtful and meticulous services!

Response from Property: Dear lady, hello! I feel a little regretful that I didn't get your full five-star recognition. I just hope that you can give me some opportunities to make up for this beautiful regret next time!

Response from Property: Dear guest, thank you for your serious review of our hotel. We also attach great importance to your opinions. If you have any questions during your stay, please contact our front desk staff in time. The front desk is at your service 24 hours a day. We will make improvements or change rooms for you in a timely manner. When I saw the guest's evaluation, I was very nervous and felt ashamed that I could not meet your needs. However, Xiao Liu is very grateful for the gentle reminder of the guest. There is room for improvement only if there are deficiencies. We have focused on training the guest rooms in terms of hygiene. We look forward to bringing you a better experience when you come next time. The hotel welcomes you!

Response from Property: Hello! I am very excited to receive your praise. I think the best trip is to find a long-lost feeling in my home. Among thousands of people, I am glad to meet you, not a step earlier or later. There will be new encounters only if you miss them. Fate is like that, not too early or too late, but just right. Because of professionalism, we are excellent. I am also growing and hope to provide you with more perfect services.

Response from Property: Dear little master, hello! Xiaosu expressed some regrets for not receiving your full five-star recognition. I just hope that next time you can give Xiaosu some opportunities to make up for this beautiful regret!

Response from Property: We are very sorry to hear that you had an unhappy stay at our hotel. We will solve and respond to your feedback one by one. First of all, we are deeply sorry about the TV malfunction. This is indeed an oversight in our service. We will immediately contact the engineering department to repair or replace the faulty TV to ensure that every guest's TV can be used normally. Secondly, we sincerely apologize for the odor issue in the toilet. We will step up cleaning and disinfection efforts and replace relevant equipment to ensure the hygiene and comfort of toilets. Regarding the issue of non-soundproofing in the room, we will evaluate and improve the soundproofing facilities in the room as soon as possible to provide a quieter and more comfortable accommodation environment. As for the problem that the front desk cannot provide a supplementary card, we are very sorry. We will strengthen the training of front desk staff to ensure that they can provide more thoughtful and professional services. At the same time, we will also consider increasing the number of supplementary cards to meet the needs of our guests. Finally, we attach great importance to your feedback because it is our driving force to continuously improve and improve the quality of our services. We take every negative review seriously and work hard to solve the problem to provide a better accommodation experience. Thank you for your valuable opinion and we look forward to your next visit to our hotel.

Response from Property: I am very happy to see your comments. Your support is the greatest encouragement and trust for Xiaosu. The hygiene is also checked by the housekeeping manager. Xiaosu's purpose is to provide neighborly services and get along with guests like friends, so that you can get a satisfactory experience from check-in to check-out. Finally, if you are satisfied with your stay, you can recommend it to your relatives and friends! Xiaosu loves you~ Hehe

Response from Property: Thank you for your compliments, we will continue to work hard to do better. The surrounding is very lively, Wanda Plaza, Little Shanghai, there are many kinds of food, and there is also Metro Line 18 nearby. It only takes 5 minutes to walk to the subway entrance, which can directly reach various tourist attractions in Shanghai. It only takes 30 minutes to take a taxi to the Bund to see the night view. Remember to come home often.

Response from Property: Dear guest: Hello! First of all, we sincerely apologize. We have checked and repaired all the TVs in the hotel according to your suggestions. The wireless has also been rectified and replaced with a higher-power AP. The current Wi-Fi signal strength has been tested to achieve effective coverage. I believe that you will not be troubled by these problems when you stay in the hotel again. Xiao Liu, on behalf of the hotel, looks forward to your next visit!

Response from Property: Hello! I am very excited to receive your praise. I think the best trip is to find a long-lost feeling in my home. Among thousands of people, I am glad to meet you, not a step earlier or later. There will be new encounters only if you miss them. Fate is like that, not too early or too late, but just right. Because of professionalism, we are excellent. I am also growing and hope to provide you with more perfect services.

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!

Response from Property: Hello! I am very excited to receive your praise. I think the best trip is to find a long-lost feeling in my home. Among thousands of people, I am glad to meet you, not a step earlier or later. There will be new encounters only if you miss them. Fate is like that, not too early or too late, but just right. Because of professionalism, we are excellent. I am also growing and hope to provide you with more perfect services.

Response from Property: Dear lady, hello! I feel a little regretful that I didn't get your full five-star recognition. I just hope that you can give me some opportunities to make up for this beautiful regret next time!