Hyatt Place Shanghai New Hongqiao

Hyatt Place Shanghai New Hongqiao Reviews

Hyatt Place Shanghai New Hongqiao

Lane 2799, Huqingping Highway (Zhujiang International Center), Qingpu District, Shanghai, ChinaView Hotel Details
Hyatt Place Shanghai New Hongqiao
Hyatt Place Shanghai New HongqiaoHyatt Place Shanghai New HongqiaoHyatt Place Shanghai New Hongqiao
Check available rooms for your travel dates
We Price Match
1 night

Hyatt Place Shanghai New Hongqiao Guest Reviews

4.6/5
Very Good
1295 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
Filter by:
Sort by:
All reviews(1295)
Positive reviews(1234)
Reviews with photos/video(138)
Friendly front desk staff(130)
Classy environment(106)
Delicious breakfast(102)
Large rooms(76)
Stayed multiple times(20)
Perfect for business trips(18)
Awesome gym(8)
Close to airport(7)
Negative reviews(61)
Andrea
Kaiyue Jiaxuan Double Bed Room
Stayed in Mar 2024
Business travelers
24 review
4.0/5
Very Good
Posted on Mar 12, 2024
good value for the money. Close to the outlet. Good breakfast.
Response from Property: Dear guest, Thank you so much for choosing Hyatt Place New Hongqiao! Your compliments are the source of the motivation for!Again, thank you for your thoughtfulness in taking the time to write and hope we shall again have the opportunity to welcome you in the near future. Have a fantastic day!
Envo
Kaiyue Jiaxuan Double Bed Room
Stayed in May 2023
Couples
5 review
3.7/5
Posted on May 3, 2023
The location is only near at Bailian outlet shops, other than that nothing else to see. Sanitation and cleanliness of the room is recommendable.As well, the breakfast has various options for Chinese cuisine.
Response from Property: Thank you for your recognition of the hotel and we look forward to your next visit! Wish you could give us five star next time.
AdventureDad
Kaiyue Jiaxuan Double Bed Room
Stayed in Mar 2023
Couples
7 review
4.5/5
Great
Posted on Mar 5, 2023
Very nicely planned room with nice view. Close to outlets for shopping. Friendly staff and very clean hotel. Room was a little warm but rather warm than cold. Breakfast was nice but sadly most of the western hot food was cold.
Response from Property: Thank you for your stay with us. If you satisfied with this stay, next time please give us FIVE star to encourage. Wish you have a nice trip!
Kim Victoria
Kaiyue Jiaxuan Twin Room
Stayed in Aug 2023
Family
27 review
5.0/5
Outstanding
Posted on Oct 5, 2023
Great hotel near shopping areas. Hotel is clean and great staffs!
Response from Property: Thank you for your recognition of the hotel. Your satisfaction is the driving force of our progress and we look forward to your next visit!
Siddhartha Lawrence
Kaiyue Jiaxuan Double Bed Room
Stayed in Apr 2023
Couples
10 review
4.7/5
Amazing
Posted on Jun 28, 2023
Biggest rooms in Shanghai. Great Amenities
Response from Property: Thank you for your recognition of the hotel. Your satisfaction is the driving force of our progress and we look forward to your next visit!
Guest User
Kaiyue Jiaxuan Twin Room
Stayed in Feb 2023
Business travelers
8 review
4.2/5
Very Good
Posted on Mar 1, 2023
Nice hotel for business trip.
Response from Property: Thank you for your stay with us. If you satisfied with this stay, next time please give us FIVE star to encourage. Wish you have a nice trip!
SALAZAR
Kaiyue Jiaxuan Double Bed Room
Stayed in Oct 2023
Business travelers
14 review
5.0/5
Outstanding
Posted on Oct 29, 2023
Good hotel
Anonymous User
Kaiyue Jiaxuan Twin Room
Stayed in Oct 2024
Travel with friends
23 review
4.8/5
Amazing
Posted on Oct 6, 2024
The hotel is in a very good location, just off the Zhaoxiang exit in Qingpu, and opposite is the Outlets Plaza. The hotel room is large, 36 square meters, and the room is clean and tidy, especially the bathroom has a large water flow, and the breakfast is also rich. We will come again in the future.
Original TextTranslated by Google
Zhangjunjun
Family-friendly Queen Room
Stayed in Oct 2024
Family
13 review
5.0/5
Outstanding
Posted on Oct 13, 2024
The service provided by Xiao Huang at the front desk was good. There were many cartoon elements in the parent-child room, which the children liked very much. The breakfast order was a bit chaotic, but the food was ok.
Original TextTranslated by Google
Shengsitefenanwaerdezhaoxie
Kaiyue Jiaxuan Twin Room
Stayed in Oct 2024
Family
4 review
4.5/5
Great
Posted on Oct 5, 2024
As always, it is a good place for families and children. It is very convenient to go to the outlet. The breakfast is richer than last time. There are more people than usual during the National Day holiday, but the place is large and quiet. You can only feel the popularity when you go downstairs for breakfast. The room is large, the bed is 1.2 meters, and there is a sofa. This time, there is also a 3-day and 2-night accommodation package, which is a safe place to stay.
Original TextTranslated by Google
Guest User
Kaiyue Jiaxuan Twin Room
Stayed in Oct 2024
Family
11 review
2.7/5
Posted on Oct 8, 2024
I have always been quite fond of the Hyatt brand. When I booked, I knew that it was not a new hotel and the facilities might be slightly worse, but I didn't expect the hygiene to be so bad. There was a welcome call one day in advance, asking about my needs. I said I wanted a high-rise room that was not too noisy, but when I checked in the next day, it was not arranged. I just repeated my request, but there was no corresponding room. The check-in staff was relatively young, so I asked the middle-aged man next door. The man was very indifferent and didn't even raise his head (I was the only customer) and said, "Please pick out some rooms first." In the end, I gave it to the 6th floor. I thought it was okay, but when I got to the room, I found that after taking a shower, the backrest of the bed was covered with dust. I didn't have hair to lean on it after washing it, and a rash appeared after a few minutes of covering the bed with the sheets. I wanted to change the room, but my daughter said forget it because she was afraid of trouble. I wonder how long has it been since anyone has lived here? The body lotion in the bathroom is dirty. What's more outrageous is that there are marks on the body lotion and the table. How long has it been since it was cleaned? There was no signal on the TV halfway through. I will never go there again. The good impression of Hyatt has been ruined this time. The old facilities are not a big problem, but the poor hygiene needs to be taken seriously.
Original TextTranslated by Google
6/8
Response from Property: Thank you for choosing to stay at Hyatt Place Shanghai New Hongqiao. We are very sorry that this stay brought you an unpleasant experience. The hotel management attaches great importance to the problem you reported. The room occupancy rate was relatively high during the National Day holiday. The original intention of the hotel to call in advance was to provide you with better service. It is a pity that we failed to properly arrange a comfortable room for you. The hotel will strengthen internal training and inspections to avoid such problems from happening again. I wish you a happy life!
Guest User
Kaiyue Jiaxuan Double Bed Room
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 4, 2024
The lobby is spacious and bright, the room is clean and tidy, the breakfast is rich and delicious, the service of Xiao Liu and Xiao Zhao at the front desk is warm and enthusiastic, and everything is very good.
Original TextTranslated by Google
Iverson
Kaiyue Jiaxuan Twin Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 2, 2024
It is right next to Qingpu Outlets and only a 15-minute drive from Panlong Tiandi. It's not perfect, but I'm very satisfied with the overall cost-effectiveness and the swimming pool. Especially the front desk lady Lilian is really enthusiastic and friendly. I will choose to stay again~
Original TextTranslated by Google
Guest User
Kaiyue Jiaxuan Double Bed Room
Stayed in Sep 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Sep 27, 2024
The transportation is very convenient, with direct access to many subway and bus lines. I must give a good review. The front desk receptionist, Liu Lan, is very enthusiastic and great.
Original TextTranslated by Google
kyjw
Kaiyue Jiaxuan Twin Room
Stayed in Aug 2024
Family
27 review
5.0/5
Outstanding
Posted on Aug 26, 2024
At the end of the summer vacation, I brought my family to Qingpu for a trip. As always, I chose Hyatt Place Hotel, with its unique location and elegant hotel rooms. The most important thing is that the service staff has a very good attitude. Miss Lilian at the front desk is beautiful, generous, professional and friendly, and the check-in is very efficient. Thank you very much for your thoughtful arrangement. The aunt who is responsible for cleaning the room on the 11th floor is also very good. The room is spotless. It is a great five-star experience.
Original TextTranslated by Google
Response from Property: We are very honored to receive your five-star praise. We will always maintain a high-quality stay environment and warm and considerate service like home. Looking forward to your next stay and wish you a happy life!