Anonymous User
February 9, 2025
I would like to complain to the front desk staff Panpan here, she is stubborn! I am an old customer of this hotel. I have booked breakfast before, but I don't know why there is no breakfast coupon when I booked yesterday! I was not given breakfast coupons before, and I never ate them. Today I got up early and went downstairs to have breakfast, but the front desk staff Panpan scolded me
Facilities: You need to swipe your card to get to the elevator, takeaways can't be delivered, the front desk staff won't deliver, and there is not even a delivery robot
Hygiene: Because I have been staying for an extended period of time, the auntie who comes to clean does not change the bed sheets at all, and sometimes she doesn't clean up the garbage on the ground
Environment: The hotel environment is under the viaduct, and it is very noisy when sleeping
Service: Not to mention the service, I complain to the front desk staff Panpan
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