Yitel Premium (Shanghai Wujiaochang Metro Station) Reviews

Response from Property: Thank you very much for your love of this hotel. Your satisfaction is our greatest pursuit. It's nice to know that our location allows you to easily reach universities, subways and shopping malls during your short stay. According to feedback, these conveniences significantly enhance your travel experience. We are well aware that providing excellent service is always one of our priorities as a front office manager. Please feel free to contact us if you have anything that you need to improve or strengthen on future visits, or if you have other specific suggestions or requests. We promise to continue to listen to your voice and continue to improve our services and facilities. Thank you again for your valuable evaluation and look forward to bringing you a more satisfactory experience.

Response from Property: 非常感謝您的美好評價，我們無比欣慰得知您在酒店的逗留令人滿意。讓我們的團隊成員受到您的認可，特別是那位細心照顧您的早餐大嬸，這是對我們莫大的鼓勵。關於你們提到的早餐區域入口的擁擠和等待時間的問題，是我們維持服務質量的小瑕疵。酒店已經進行了反思，並已經着手優化此區域的流程以減少擁擠情況，確保每位顧客的用餐體驗舒適順暢。未來，我們期待再次為您服務，希望您能夠再次光臨，親身體驗改進後的服務和環境。再次感謝您的反饋，期待在不久的將來歡迎您的迴歸。

Response from Property: Thank you very much for your affirmation and positive feedback. We are pleased to hear that you are satisfied with our location, breakfast, service, and accommodation environment. We firmly believe that the hard work of every employee and our pursuit of excellence in service have provided you with a warm experience on your journey. We are honored to provide you with a simple and delicious breakfast, as well as excellent service from our friendly aunt.We realize that clean and comfortable rooms are the foundation of providing guests with a high-quality accommodation experience. We maintain a consistent high level of attention and strict standards towards this. Please rest assured that we will further strengthen the cleaning process and quality testing in our future work to ensure that every room meets or even exceeds your expectations.If there are any unsatisfactory aspects, whether it is in the process of catering selection, facility use, or other service needs, you are welcome to provide feedback to our service team at any time. Our goal is to ensure that every guest feels at home in our hotel and enjoys a one-stop, high-level, and thoughtful service.Thank you again for your valuable evaluation. Your satisfaction is the driving force behind our progress. We look forward to your visit again, experiencing our continuously optimized and upgraded services firsthand, and creating more wonderful accommodation memories together.

Response from Property: Thank you very much for your valuable review. Our team is honored to provide you with a satisfactory stay experience. The feedback of "Very clean hotel, great location, close to the metro station" was a great encouragement to us. We always adhere to cleanliness as the bottom line of service, and ensure the cleanliness of the hotel environment while ensuring the comfort of the room. For dining options around the hotel, we have always been committed to providing our guests with a convenient and delicious environment, so that you can enjoy delicious food in your busy spare time. Regarding the description of the surrounding food stalls, we respect and welcome the delicious experience that a variety of dining options bring to diverse customers. Based on this information, we will further improve the surrounding services to ensure that while providing you with quality accommodation, your life will be more convenient and rich. Thank you again for your wonderful feedback and look forward to your next visit, we will continue to work hard to make every stay an unforgettable and wonderful memory.

Response from Property: Thank you very much for your love of this hotel. Your satisfaction is our greatest pursuit. It's nice to know that our location allows you to easily reach universities, subways and shopping malls during your short stay. According to feedback, these conveniences significantly enhance your travel experience. We are well aware that providing excellent service is always one of our priorities as a front office manager. Please feel free to contact us if you have anything that you need to improve or strengthen on future visits, or if you have other specific suggestions or requests. We promise to continue to listen to your voice and continue to improve our services and facilities. Thank you again for your valuable evaluation and look forward to bringing you a more satisfactory experience.

Response from Property: Thank you for your warm review! It is a pleasure to bring you a satisfactory breakfast and cleaning experience. We are always committed to providing every guest with a service that exceeds expectations. Especially our team of chefs, who accurately grasp the taste and quality of each dish, strive to make every breakfast a wonderful start to your day. At the same time, our cleaning team spares no stone unturned to ensure that every room is clean as new, providing a comfortable environment for your stay. Your satisfaction is our motivation, we will continue to work hard and hope to have the opportunity to provide you with the same excellent service again, you are welcome home anytime.

Response from Property: Your comments are greatly appreciated! The geographical location you mentioned is very good, which is one of the directions that the hotel has been working hard for. With a very convenient location in the city center, our hotel is surrounded by many business districts and tourist attractions, providing great convenience for your travel. In addition, your evaluation also mentioned that the service of the hotel is very good, and we will continue to work hard to improve the quality of service to meet the needs of you and guests. Thank you again for your review and have a great holiday!

Response from Property: Hello, distinguished guests! Thank you for your comments. We still have room for progress. Your opinions are very important to us. Detailed service has always been the focus of our special attention for a long time. I'm glad that you can mention us in time. I look forward to your visit again and feel our progress------General Manager Lucia

Response from Property: Thank you for your feedback. We are very glad that you appreciate our convenient location, clean facilities, breakfast options and customer service. As for the problem of slightly old facilities caused by the age of the hotel, we will continue to invest in maintenance and updating to ensure that every guest can enjoy a more comfortable accommodation experience. Regarding the importance of transportation, I am glad that you find the convenience of subways and buses. We will continue to maintain effective connections with public transportation to make travel more worry-free. For breakfast, your affirmation is an encouragement to us. We will be more attentive and provide a richer selection of international cuisine. Our aim has always been to satisfy every guest. We are honored that Xiao Zhou's service has been well received. We will train our employees on more service details in the future, in order to provide more thoughtful and professional services. Thank you again for your suggestions. Your voice is the driving force for our continuous improvement. We look forward to your next visit and providing you with a better service experience.

Response from Property: 非常感謝您的肯定與支持！很高興能為您的旅途增添一份滿意。關於酒店的性價比受到稱讚，我們深感榮幸。我們將繼續秉承高標準的服務原則，不斷優化和提升設施與服務，確保每一位客人的住宿體驗都能超越期待。如果您在我們的酒店有任何更好的建議或需求，懇請不吝告知，我們將全力解決，努力成為您未來旅行中的理想之選。再次感謝您的寶貴評價，您的認可是推動我們前進的不竭動力。

Response from Property: Thank you very much for your positive comments and valuable suggestions about our hotel, we are deeply honored. We are deeply pleased with the points you mentioned. Thank you for your affirmation of the hotel's location and comfort of the rooms, and we are sorry that we have not met all expectations for TV projection screens. "We will adjust our services and introduce more modern and innovative facilities based on feedback. For breakfast suggestions, we will take immediate action to increase the variety of dishes and provide more delicious choices. Your satisfaction is always our goal and your feedback will help us to continuously improve. Looking forward to providing you with a better stay experience again. Thanks! ”

Response from Property: Dear guest, thank you for your affirmation and feedback to our hotel. I am glad to hear that you enjoyed the convenient travel in Wujiaochang, the front desk service was recognized by you, and the room facilities were well equipped. We are deeply sorry for the inconvenience caused to you by the non-free parking. Our current parking service policy is indeed inconvenient, please understand. We are actively discussing more reasonable solutions with relevant departments and hope to provide better services in the future. Thank you very much for your valuable suggestions and look forward to the opportunity to provide you with satisfactory services again.

Response from Property: Thank you very much for your feedback. We are glad to know that our facilities can meet your needs and have received your high recognition of our services. We are deeply sorry for the inconvenience caused to you regarding the noise issue you mentioned. After receiving your feedback, we have immediately changed your room to ensure that your stay experience is not disturbed. We have implemented additional measures to continuously maintain and reduce the noise level in the room and adjacent areas. We attach great importance to and are committed to providing an unparalleled service experience. Your satisfaction is our goal, and any deficiencies are our motivation for continuous improvement. If you need us to provide additional assistance or have more comments at any time in the future, no matter how big or small, please feel free to let us know. Thank you again for your choice and look forward to serving you again and creating more wonderful memories.

Response from Property: Thank you for your good comments and recommendation! We are very glad that you are satisfied with the comfort of the room, the convenience of the surroundings and the services of our hotel. We are very honored to hear that you had a pleasant stay in our hotel. Regarding the spacious and clean rooms you mentioned, as well as the quietness at night, these are the goals we have been striving to pursue and continuously improve. We are well aware of the importance of geographical location. Wujiaochang, as a landmark location in the surrounding area, does provide convenience for your shopping and travel. We deeply feel that these practical and comfortable details have been noticed and highly praised by you, which is the greatest affirmation of our work. We will continue to work hard to improve, whether it is the maintenance of facilities, the standard of cleaning, or further optimize our service level, to ensure that every visiting guest can enjoy a comfortable, satisfactory and unforgettable stay. Please continue to give us valuable opinions and feedback when you visit again in the future. Your suggestions will be the source of our continuous progress. Thank you again for your stay and good comments, and look forward to your next visit!