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Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.5
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Positive reviews(2578)
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Easy to get around(453)
Convenient location(387)
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Large rooms(141)
Loved the view(70)
Poor air conditioning(52)
Perfect for business trips(48)
Negative reviews(149)
Ryker style
Superior Queen Room
Stayed in Aug 2024
Travel with friends
19 review
5.0/5
Outstanding
Posted on Oct 3, 2024
My second time at this hotel and I’ll still recommend. Easy to get around.
Response from Property: A compliment from my sweetheart makes me happy as if I had found a rare treasure. May the beautiful scenery accompany you along the way, and may the bright sunshine shine on you. I wish my sweetheart all the best~
HNL766
Superior Queen Room
Stayed in Jul 2024
Travel with friends
19 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Second time I’ve stayed at this hotel and I will continue to stay. It’s incredibly convenient: close to the train station, metro station and corner shops all around. Always fantastic to stay in. This room was smaller than my previous so was a little claustrophobic and grumpy about it but it was one night so totally fine
Response from Property: All encounters in the world are reunions after a long separation. Because of the good comments from sweetheart, Xiaojiu's heart is warmed. Seeing the good comments from sweetheart, Xiaojiu's heart is warm. We look forward to meeting you next time
Guest User
Superior Queen Room
Stayed in Jul 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Aug 24, 2024
Good location, good view, friendly staff, would be great if English was a little better :)
Response from Property: All encounters in the world are reunions after a long absence. Because of Tianxin’s positive comments, Xiaojiu’s whole heart is warmed. Seeing Tianxin’s positive comments makes Xiaojiu’s heart warm. We look forward to meeting you next time.
Anonymous User
1 Room - with View
Stayed in May 2024
Couples
3 review
1.0/5
Posted on Jun 22, 2024
Be aware when staying here!!!
There is so much wrong here i don’t even know where to begin. Firstly the staff doesn’t speak a singel word of English so every little thing we needed has to be done with a translator app. When we first arrived at the hotel it was hard to determine where the check in was. The staff was sitting down behind the counter and weren’t welcoming at all. We were given a high room as requested, but the art work behind the bed was ripped everywhere and there were food stains every where. The bathroom looked very outdated compared to the picture’s. We requested another room which was a lot better but there were still hairs on the floor and fake eyelashes sticking to the walls.
There are signs of no smoking every where in the hotel, yet you can smell cigarettes very often, the people staying next to us were smoking out of their windows when the entire hotel is “smoke free”. When contacting the staff about it they said there is nothing we can do about it “sorry”
We came from a hotel that didn’t have wash facilities so we were eager to wash our clothes here. But it turned into a complete nightmare. We washed our white clothing but they came our way more dirty and disgusting than when they went in. So we thought maybe there is something wrong with the washing machine so we used the other machine that was available but they made everything even worse. It seemed that their is some kind of mud, grease or lubrication substance from the washing machine that stained or clothes permanently. After spending nearly 2 hours talking (using a translator) they offered us so called dry cleaning which seemed the best solution seeing they didn’t want to pay for the damages to our clothing. When we received the clothes the stains were clearly still visible and it turned out they did never bring them to the dry cleaners, they just washed them in the washing machine that they use for the bedding and towels. They told us there is nothing they could do for us which is of no help at all. Even after asking to speak to the manger multiple times the same dumb answer came “Sorry the manager is currently not here”
The house keeping is also not great at all, they just leave everything on the floor. It doesn’t matter if it is dust, hairs or something else they do not care or clean whatsoever. There is a water cooker in the room but if you want coffee or tea that isn’t available for the room. Besides that the glasses that they provide at the sink aren’t cleaned at all. We drank a soda from the glasses one day on when we had the room cleaned they weren’t even rinsed out they just turn them upside down on give them back to you with stains and everything still on them.
What an absoluut nightmare and living hell our stay here was. Please think very thoroughly when staying here. Unless you want to have a bad time do not stay at this hotel. And see the attached picture’s for the reasons.
6/10
Response from Property: Dear guests, thank you for your comments on the hotel! The hotel is very sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will distribute them to all departments to improve the service quality. We have arranged maintenance for the laundry room, and we are very sorry for the trouble caused to you. We have dry-cleaned your clothes and sent them to you after sorting them out, but your socks can't be cleaned by the dry cleaner. We will clean them for you separately. If the rooms are available, we are all non-smoking rooms here, and we will actively improve them to give you a better stay experience. Sincerely from Xiao Jiu.
Aji
1 Room - with View
Stayed in Apr 2024
Couples
3 review
4.2/5
Very Good
Posted on May 29, 2024
The aircon should be colder. It's only can reach around 27 celcius. And i think it will get hotter during summer. But they put air cooler in the room tho.
Basically the room is funtastic. The view, bed, size. It's really good. And the best thing is they have jacuzzi. After 20km walk during day time, it's feels good to just relax the body in jacuzzi.
Ah. And the location is not the best, you have to cross roads from metro. And the nearest in line 1. Need to walk further for Line 3 and 4.
Overall it's a good value for money hotel in Shanghai.
Response from Property: The tenderness of the world is encountering the sunset, the breeze kissing your face, and your kindness.
Et-Ming
Zhixiang Family Room
Stayed in Apr 2024
Family
4 review
4.7/5
Amazing
Posted on May 26, 2024
Amazing service. The counter staff and housekeeping crew are friendly. There is a laundromat provided and they helped us with it we did not have a valid Mainland Chine phone number for using the laundry app. They even refused our tip and were so kind. Rooms were clean. Plenty of food nearby. The only thing that can be improved on is probably the brightness of their corridors which can be a little dim. Highly recommended.
Response from Property: 希望我的甜心領略過宇宙後依然獨愛小九這顆星星
Isatravels
Zhixiang Tub Room
Stayed in Apr 2024
Travel with friends
7 review
4.7/5
Amazing
Posted on May 19, 2024
It’s my second time booking this hotel. Spacious and clean rooms with a lovely view. Convenient location, close to the railway station and restaurants. I absolutely love it. Good value for money.
Response from Property: A compliment from my sweetheart makes Xiaojiu as happy as if she had found a rare treasure. May the beautiful scenery accompany you along the way, and may the bright sunshine shine on you. I wish my sweetheart all the best~
Matthew Lim
Deluxe Queen Room
Stayed in Mar 2024
Couples
11 review
5.0/5
Outstanding
Posted on May 6, 2024
Location:
Extremely convenient. 5 mins walk from Shanghai Main Railway which made it easy for us to take trips out to Hangzhou and Wuxi.
Amenities:
Lawson and Family Mart just around the corner made it easy to get basic necessities. Being near the railway also gave us easy access to various food options even when it’s late. (highly recommend Yang’s Dumplings)
Service:
Highly satisfied with the service we received from Jius Hotel staff! We were landing in the wee hours of the morning (earlier than previously planned), hence we made a second booking so that we could catch some rest when we got to the hotel. We kindly requested if the staff could arrange it such that we could have one room for our entire stay. Not only did the staff facilitate our request, but also gave us a complimentary upgrade to 1-Room to make it happen.
Room:
Absolutely loved our stay at Jius Hotel. Room was huge and had a nice view of Suzhou River. A fun feature that we particularly enjoyed was how the room is smart configured, so you can close the blinds or off the lights entirely by voice control. And after a long day of exploring Shanghai, we always look forward to soaking in our very own jacuzzi. What really stood out for us was how comfortable the pillows are. This is the first time I have experienced such comfortable pillows over a hotel stay, so much so that we tried to ask the staff where the hotel got the pillows from.
Overall, our stay at Jius Hotel was such a pleasant and wonderful experience. And for the given hotel rate on Trip.com, it has definitely been a steal for us. Strongly recommend to anyone planning a trip to Shanghai!
Response from Property: Dear sweetheart, happy to see you recognition of us, also wish your journey is full of flowers and blessings ~
Guest User
Superior Queen Room
Stayed in Mar 2024
Solo travelers
20 review
4.2/5
Very Good
Posted on May 27, 2024
The room was nice and spacious.
Location wise, it is very close to the Shanghai train station, it would be convenient for travellers who want to be close to the train station, however, since it was close to the train station, that area usually have some traffic, which could cause some inconvenience if you are taking taxi to go to the hotel.
Response from Property: 世間的温柔,是碰見了黃昏,清風吻麪,以及善意的你。
marcus ricketts
1 Room - with View
Stayed in Sep 2024
Solo travelers
13 review
5.0/5
Outstanding
Posted on Dec 2, 2024
This was a really nice hotel really enjoyed my stay here. Staff were very polite and helpful. Room was very nice.
Guest User
Superior Queen Room
Stayed in Apr 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on May 22, 2024
Very nice hotel with good location. Room is big with reasonable price
Response from Property: 甜心的一句讚美,小九如同收穫稀世珍寶一樣開心,願一路美景與您相伴,璀璨的陽光照耀着您,祝甜心一切都好~
KaMan
Zhixiang Family Room
Stayed in Feb 2024
Solo travelers
2 review
4.5/5
Great
Posted on Mar 27, 2024
this was my first time travelling to China Shanghai and chose Hotel Jius Jing'An Shanghai as my stay hotel. It really amazed me as the room is so neat and clean out of my mind! The whole service in the hotel is amazing and im recommend it to everyone of u!!:)
Response from Property: A compliment from sweetheart, Xiaojiu is as happy as harvesting a rare treasure. May the beautiful scenery accompany you along the way, and the bright sunshine shine on you. I wish sweetheart everything is well~
Elchambeo
Superior Queen Room
Stayed in Aug 2024
Solo travelers
4 review
3.7/5
Posted on Sep 6, 2024
I don't know why they take workers in a hotel that can not speak English, like we are in 2024. I expect at least some words like, check out time, towels etc... but beside that I had a pleasant stay for just one night.. but u too many mosquitoes😪
Response from Property: Dear Honey, thank you for your comments on the hotel! The hotel is very sorry for your experience during this stay. Your valuable advice is very important to us and will be distributed to all departments to improve the quality of service The hotel management will strengthen the management system for the relevant department staff training, again, on behalf of the hotel to apologize to you
Karen
Deluxe 2-bed Room
Stayed in Apr 2024
Travel with friends
21 review
3.7/5
Posted on Jun 3, 2024
Location is not convenient if you want to Nanjing Street, the bud, can take Metro Line 1 is walking distance to change to Metro Line 2.
Response from Property: Shanghai is a big city, the location of the hotel is still very convenient, very close to the subway station, easy to go anywhere!
ylehhuh
Zhixiang Family Room
Stayed in Apr 2024
Family
17 review
4.5/5
Great
Posted on May 26, 2024
Room was clean, very comfortable stay for my family. For one of the nights I could smell cigarettes, which can be improved on. But overall, good stay.
Response from Property: 很幸運被甜心翻牌了,甜心能喜歡是小九的榮幸!下次還翻牌小九的牌子好不好!