Central Hotel Shanghai

Central Hotel Shanghai Reviews

Central Hotel Shanghai

No. 555 Jiujiang Road, Huangpu District, Shanghai, 200001, ChinaView Hotel Details
Central Hotel Shanghai
Central Hotel ShanghaiCentral Hotel ShanghaiCentral Hotel Shanghai
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Central Hotel Shanghai Guest Reviews

4.5/5
Good
1266 review
Verified reviews
Location4.6
Amenities4.4
Service4.4
Cleanliness4.6
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All reviews(1266)
Positive reviews(1203)
Reviews with photos/video(190)
Easy to get around(134)
Convenient for shopping(103)
Close to metro(58)
Tasty food(50)
Large rooms(49)
Friendly front desk staff(33)
Luxurious(12)
Bathtub OK(12)
Negative reviews(63)
iamshan
Superior Business Queen Room
Stayed in Aug 2024
Family
16 review
3.2/5
Posted on Aug 15, 2024
Located in the center of Nanjing road. The room they provided me for initially for my booking was leaking water in the bedroom, the toilet shower was not draining properly. The shower itself was fixed and very high for short people it is hard to change direction while shower and impossible to clean between your legs. However after complaining to the hotel they provided us with an upgraded room. But when you are booking a 4 start hotel there should not be a room for complaint.
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at our hotel and for taking the time to give us feedback. We are very sorry that your stay did not meet your expectations. We have conveyed your feedback to the relevant departments. Please believe that we are constantly listening to guests' feedback and making positive improvements. I hope you will have a more perfect stay experience next time.
ClauEH
Deluxe Double Room
Stayed in Sep 2024
Couples
3 review
5.0/5
Outstanding
Posted on Sep 23, 2024
Great hotel and the area that it’s located is perfect.
Response from Property: Dear guest: Hello! Thank you for staying with us! Thank you for your affirmation of our hotel! The hotel is located in the bustling city center, on the main traffic road, close to the subway, with convenient transportation, and only about 15 minutes' walk from People's Square and the Bund. Thank you again for your good comments and look forward to your next stay.
Sam TSH
Superior Business Twin Room
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 21, 2024
Excellent location, 5 mins walk to Nanjing East Road. 1 station to yu garden and people park station. Mins walk to bund and a convenience store is just across the road. Clean, excelllent and friendly service🥰
Response from Property: Dear guest: Hello! Thank you very much for staying at our hotel and sharing your experience with us. We will continue to work hard to create better services and welcome you to come again!
Buffet Liew
Superior Business Queen Room
Stayed in Sep 2024
Couples
3 review
5.0/5
Outstanding
Posted on Sep 29, 2024
very comfort stay. location is good
dipeshrupakheti
Superior Business Queen Room
Stayed in Jun 2024
Family
31 review
5.0/5
Outstanding
Posted on Jun 10, 2024
Second time to this hotel, and surprising, we were offered the same room as our first time. excellent location, helpful staffs, good dining options, walking distance to the Bund
Response from Property: Dear guest: Hello! Thank you very much for staying at our hotel and sharing your experience with us. We will continue to work hard to create better services and welcome you to come again!
OUSSAMA
Superior Business Twin Room
Stayed in May 2024
Business travelers
7 review
4.2/5
Very Good
Posted on May 2, 2024
The hotel rooms are big and clean, we spent a wonderfull night, but we were surprised with the breakfast, really bad, almost nothing to eat it wasn’t a western style it’s a Chinese style buffet.
Response from Property: Dear guests: Hello! Sincere greetings from all the hotel staff! Thank you very much for choosing our hotel as your place to stay in Shanghai and for giving us feedback on your stay experience. We have communicated with the relevant departments in a timely manner regarding your questions. The hotel catering department will also change the breakfast varieties according to the season to provide guests with more choices as much as possible. We look forward to your visit again!
Margaret
Superior Business Queen Room
Stayed in May 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on May 19, 2024
Location is good and is a good place to stay in Shanghai as tourist.
Response from Property: Dear guest: Hello! Thank you very much for staying at our hotel and sharing your experience with us. We will continue to work hard to create better services and welcome you to come again!
Siew Hwee
Superior Business Twin Room
Stayed in Aug 2024
Family
24 review
3.0/5
Posted on Sep 4, 2024
The reception counter staff were cold and patronising, making us feel that they were doing us a favour by letting us stay at the hotel. Didn't feell welcomed at all. Felt like they didn't like foreigners. Also, not very near the MRT stations. Will NOTrecommend this hotel.
Response from Property: Dear guests: Hello! We are very sorry to bring you a bad check-in experience. We will strengthen the training of employees' service attitude and service skills. I hope you will have a new and pleasant stay experience next time you stay, and we look forward to your next visit.
jimmykwok06
Superior Business Queen Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 5, 2024
Hotel location is excellent with easy access to Metro stations and various types of restaurants nearby. Hotel room is very clean and tidy. This hotel is of high value for money.
Anonymous User
Superior Business Queen Room
Stayed in Aug 2024
Travel with friends
2 review
3.2/5
Posted on Aug 3, 2024
Good location, but some unhappy staff. They seemed annoyed when asking for help. However, the manager was able to sort out any problems quickly.
Response from Property: Dear guests: Hello! Thank you for your feedback on the service quality of our hotel. We attach great importance to and will strengthen the training of front-line service staff. We hope that you will have a new and pleasant stay experience next time you stay. Finally, thank you for your stay and we look forward to your visit again!
Guest User
Superior Business Twin Room
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 4, 2024
Our second stay in this hotel in Shanghai. Rooms are spacious. Note that most twin beds are in the executive business category which is more expensive but bigger. Breakfast is great including Western choices. No problem with communicating with front desk staff in English. Some staff members deserve a praise; Yvonne in particular was so helpful when we asked for help in booking a restaurant. Location is great, 5 mins walk to the metro station which is on Line 2.
Response from Property: Dear guests: Hello! Thank you very much for sharing your stay experience with us. We will continue to work hard to provide every guest with more impeccable service and detailed experience, so that the journey will be perfect! Thank you again and sincerely look forward to your visit again!
Guest User
Superior Business Twin Room
Stayed in Jul 2024
Family
2 review
4.0/5
Very Good
Posted on Jul 14, 2024
Nice and clean in a great location. It is next door to the Grand Central Hotel Shanghai and the Holiday Inn. Short walk to Nanjing Road and the bund. The standard room is relatively small but the the bathroom is in good size with a tub and a separate shower. The breakfast buffet is mediocre.
K r i s t i a n t o G
Superior Business Queen Room
Stayed in Mar 2024
Business travelers
8 review
4.2/5
Very Good
Posted on Mar 8, 2024
Very good location close to metro , shopping centre and bund
Response from Property: Dear guests: Hello! Thank you for your stay and we are satisfied with your stay. The hotel is located in the heart of this bustling city. A variety of popular restaurants, department stores and tourist attractions are located around the hotel. At the same time, we sincerely hope to serve you again in the near future and bring you a more unforgettable stay experience!
Shirley Soh
Superior Business Twin Room
Stayed in Jun 2024
Family
5 review
3.5/5
Posted on Jul 7, 2024
The location is good, but the hotel services are poor. Check-in processing time is long, and the hotel staff are not very friendly.
Response from Property: Dear guests: Hello! We attach great importance to the issues that you have raised about the service attitude of some employees that need to be improved. We will strengthen the training and education of front-line service staff. We also apologize for the unpleasantness you encountered this time. We hope that we will give you a message when you check in next time. A new and pleasant stay experience. Finally, thank you for your stay and we look forward to your visit again!
Yulia.小妍
Superior Business Queen Room
Stayed in Jun 2024
Solo travelers
3 review
4.5/5
Great
Posted on Jul 26, 2024
The room I booked through Trip.com turned out to be dark, small and cramped - nothing like in the pictures. I had to pay signficicantly more to get the next best room. Hotel overall was very standard. Clean rooms with all needed amenities, varied buffet breakfast, excellent location - walking distance to Bund and near subway station for further exploration of the city. In my long China trip this was the only hotel with the most unenthusiastic unhelpful and unfriendly front desk staff. Even though most of them had good command of English, getting them to help with ANYTHING (directions, suggestions, planning) was impossible. Even when asking for certain room amenity felt like I was dealing with robots. Very strange for a hotel that purports to be a 4-star. Overall, poor value for money.
Response from Property: Dear guests: Hello! Thank you for staying at our hotel and leaving your valuable feedback. We regret that we were not able to provide you with a perfect stay. It is very important for us to strive to meet every guest's expectations. In response to the questions you raised, we will strengthen training for our employees. Thank you again for your valuable feedback and wish you all the best!