Holiday Inn Express Shanghai Putuo Reviews

Response from Property: Dear Guest, We are very pleased to hear that you had a pleasant stay at our hotel. Your satisfaction and approval is the best confirmation for us. Our hotel provides a safe and reliable environment, warm and comfortable guest rooms, clean and refreshing hygiene and enthusiastic service. During your stay, you can also enjoy refreshing bath, quality sleep, high-speed Internet, free Chinese and Western breakfast, self-service laundry, free parking and other services. We will continue to work hard and look forward to seeing you again. Sincerely. IHG Social Listening Team

Response from Property: Dear Guest,Thank you for your kind words about our hotel staff. We're glad to hear that Lily at the reception desk was able to assist you and resolve any issues during your stay. Providing excellent customer service is our top priority, and we're proud of our team for their professionalism and helpfulness.We appreciate your feedback and hope to welcome you back to our hotel in the near future. If there's anything else we can do to make your stay even better, please don't hesitate to let us know.Sincerely，IHG Social Listening Team

Response from Property: Dear Guest，Thank you for choosing our hotel and for taking the time to share your experience with us. We are delighted to hear that you found our location convenient and quiet, near the Suzhou river, and that our hotel met your expectations. Our team works hard to maintain a comfortable and relaxing environment for our guests, and we are glad to know that you had a pleasant stay.Once again, thank you for choosing our hotel and sharing your feedback with us. We hope to have the pleasure of welcoming you back soon!Have a great day, IHG Social Listening Team

Response from Property: Dear Guest， Thank you for sharing your positive experience at our hotel. We are delighted to hear that you had a great stay with us and enjoyed our services.We will make sure to pass on your kind compliments to Jiajia and Leo, who provided you with excellent service during your stay. They will be thrilled to hear that their efforts have been recognized and appreciated by our guests.Thank you again for choosing our hotel and for taking the time to share your feedback. We look forward to welcoming you back in the near future. IHG Social Listening Team

Response from Property: Dear guest,Thank you for your feedback and review of our hotel. We are very sorry to hear that you had a negative experience during your stay. Please accept our most sincere apologies.We take the cleanliness and maintenance of our hotel very seriously and regret that we fell short of your expectations in this regard. We have immediately raised the issues you have raised with our housekeeping and maintenance teams and we will ensure that we take appropriate steps to prevent similar problems from occurring in the future.Regarding our refund policy, clear instructions were provided during the reservation process. Our policy is in line with industry standards and we're sorry for any inconvenience this may have caused you. We hope you will give us another chance to provide you with the excellent service and comfortable accommodation we are known for. If you have any further concerns or questions, please do not hesitate to contact us directly.IHG Social Listening Team

Response from Property: Dear Guest，Thank you for your feedback about our hotel. We apologise that the food and room size did not meet your expectations, and we will carefully review and improve the menu content and food labels so that guests can better understand the dish information.We apologise if the size of the room did not meet your expectations. We offer a variety of room types so that you can experience a more spacious room next time.Thank you again for your valuable feedback. If you have any other needs or suggestions, please do not hesitate to contact us. We will do our best to provide you with better services and look forward to your next visit.IHG Social Listening Team

Response from Property: Dear guest, thank you for your support and review of the hotel. The hotel is located at the intersection of Putuo, Jing'an and Changning districts, next to subway lines 11 and 13, which can be conveniently transferred to lines 3, 4, 10 and 2, line 2 to Hongqiao Airport and Pudong International Airport, and a 10-minute drive to Shanghai Railway Station. It is very convenient for transportation. We clean every corner with care to make sure the rooms are clean and tidy. We pay great attention to details, whether it's bed sheets, duvet covers or bathroom products, all of which are strictly cleaned and sterilised. The good view and lighting allow you to wake up to the sunshine and enjoy the view in the morning. Breakfast buffet is one of the specialities of Xiao Zhi Jia, we offer a rich variety of dishes including classic Chinese and Western dishes and local specialities, we also provide freshly ground coffee so you can taste the mellow aroma of the freshest coffee beans. We are looking forward to your visit! We wish you a safe journey!IHG Social Listening Team

Response from Property: Dear Guest, We are very pleased to hear that you enjoyed your stay with us and took advantage of our convenient location. We hope our customers can feel more relaxed whether they are at work or travelling, and we hope to have you back with us again. Yours sincerely. IHG Social Listening Team

Response from Property: Dear Guest， Thank you so much for your review of our hotel. We have always been committed to improving the accommodation experience of every VIP through more professional service quality, more enthusiastic service attitude and faster service efficiency. With your support and trust, we are encouraged to continue to adhere to the service philosophy of doing things with care and attentive service, so that you can feel the warmth of home when staying at our hotel. We look forward to your frequent visits and wish you a pleasant journey! IHG Social Listening Team

Response from Property: Dear Guest, Thank you for sharing a pleasant experience with us. Each of our colleagues is efficient and professional, maintaining a high level of sensitivity in their work. We always prioritise customer needs as our service orientation, think of your needs, make extra efforts and provide you with the most enthusiastic reception and efficient business facilities. The hotel is located at the intersection of Putuo District, Jing'an District and Changning District. It is a 4-minute walk to Longde Road subway station of subway lines 11 and 13. You can enjoy the beautiful scenery of the Suzhou River bank alone. It is quiet and tranquil, and a walk along the river in the morning and evening will give you a unique scenery and experience. Welcome to visit again. IHG Social Listening Team

Response from Property: Dear guests, thank you for staying at Holiday Inn Express Shanghai Greenland Putuo, a hotel with simple design and fresh style. The warm rooms are like a home away from home, and the modern and simple design style allows you to stay in touch with the world at any time during your stay. We strictly control the environment and cleanliness of the rooms, and we are honoured that the bathroom hygiene can be recognised by you. Passionate and heartfelt service is the self-requirement of our service providers, we discover the opportunity to serve you with all our heart, to provide you with a more satisfying and comfortable resting environment, your satisfaction is our pursuit. Breakfast buffet is our hotel feature, a combination of Chinese and Western breakfast, with local snacks to meet the tastes of different customers. We always believe that the heart can do a good job, the pursuit of the ultimate service, we continue to create a warm and comfortable living environment for our guests and strive to meet the requirements of different guests with the highest cost effectiveness. Located at the intersection of Putuo District, Jing'an District and Changning District, the hotel is in the centre of busy but quiet, bringing more comfort and convenience to your journey. We look forward to seeing you again and wish you a happy life!IHG Social Listening Team

Response from Property: You don't need fancy language, you don't need bold words, your simple affirmation is enough to make Xiaozhi happy. Dear guest, thank you for your satisfied affirmation! Xiaozhi Home has 231 rooms of various types, especially river view rooms and garden view rooms. Facing the Suzhou Creek, you can enjoy the beautiful scenery of the waterfront and enjoy the tranquility amidst the hustle and bustle. Looking forward to your coming into Xiaozhi's house again and continuing this beauty. Wishing you happiness and health! Holiday Inn Express Guest Care Team

Response from Property: Dear Guest, We are delighted to have you with us. Warm and professional service has always been the goal of our hotel, and your recognition is the best affirmation of our service work. In addition, our hotel's excellent location and convenient transportation will save you valuable time and energy during your trip. We cordially invite you to visit our hotel again. Yours sincerely, IHG Social Listening Team

Response from Property: Dear guest, your sentence "very good!!" made Xiaozhi very satisfied, thank you for meeting! Xiaozhi's home is located on Guangfu West Road in the middle of Ganpuxi, about 10 minutes to Shanghai Railway Station, and the nearby Line 11 Long It takes about 45 minutes from Delu Station to the entrance of Disney. At the same time, the hotel is adjacent to Jing'an Temple and Zhongshan Park, two major financial and commercial districts. The superior location allows you to easily and quickly reach Shanghai's shopping centers and tourist attractions. Looking forward to serving you again, I wish you peace and happiness! Holiday Inn Express guest care team