GEM Hotel (Shanghai Bund Nanjing East Road Pedestrian Street shop) Reviews
GEM Hotel (Shanghai Bund Nanjing East Road Pedestrian Street shop)
7F, No.600 Nanjing East Road, Huangpu District, Shanghai, ChinaView Hotel Details
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GEM Hotel (Shanghai Bund Nanjing East Road Pedestrian Street shop) Guest Reviews
4.4/5
1579 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.2
Service4.4
Cleanliness4.3
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All reviews(1579)
Positive reviews(1487)
Reviews with photos/video(434)
Easy to get around(205)
Convenient for shopping(177)
Close to metro(87)
Friendly front desk staff(84)
Large rooms(83)
Average sound insulation(58)
Well designed(40)
Perfect for kids(20)
Negative reviews(92)
Punnapa Ming
Gemei Superior Twin Room With Private Washing Machine
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 24, 2024
The hotel is on the East Nanjing Road, very close to the metro, the bund, a lot of shopping malls, and restaurants and food stalls. No smoking smell. I got a room with 2 computers. The staff are very helpful. The bed is soft and super comfortable!!! I would stay here again if I came back to Shanghai.
Response from Property: Dear guests: Hello, thank you for choosing Gemei Shanghai Nanjing East Road Pedestrian Street Store. It is our greatest honor to be recognized by you. We will continue to maintain and improve the excellent quality of the accommodation environment, and provide more intimate services, so that you can feel the warmth and comfort of home every moment of the hotel. We sincerely look forward to seeing you again and seeing you next time. I wish you happiness every day!
Anonymous User
Deluxe Double Bed Room (Private Washing Machine)
Stayed in Nov 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Nov 15, 2024
The location is great, the room is big…. Like the view from window…. Convince to go around day time or even evening…. The foods are surrounding…. Can just walk there….
Response from Property: Dear guest, hello. Thank you very much for your support of the hotel. We are still a little disappointed that we did not receive a full 5-point rating from you. There are still areas where the hotel did not do well. We hope that your next visit can point out our shortcomings. We will strengthen management and training and strive to do better. We will provide attentive service so that every guest who comes to the hotel can feel the warmth of home. We hope our service can bring you more surprises and emotions. Looking forward to your next visit!
Guest User
Deluxe Twin Room With Private Washing Machine
Stayed in Nov 2024
Travel with friends
1 review
2.5/5
Posted on Nov 10, 2024
BED BUGS
First impressions of the hotel were mixed. It looked like we were in Chicago, but a bit more run down somehow.
The floors in the room looked like they had only been swept or swiffered - never scrubbed. The walls along the bathroom area had about 3 inches of wood rot up the walls. The fold out table had a very musty and decomposing smell when unfolded, we they were not usable.
The seals around the shower doors were peeling off and water spilled everywhere throughout the bathroom (which was a divided area of the main room).
We left early as we woke up with a ton of bug bites.
6/7
Response from Property: Hello, thank you for your comment. We deeply apologize for the bad feeling caused to you by this stay. We will attach importance to the questions you raised and will actively improve them. Providing guests with a quiet and comfortable environment is our goal that we have always pursued. Welcome to your next visit!
Anonymous User
Deluxe Double Bed Room (Private Washing Machine)
Stayed in Nov 2024
Couples
7 review
4.2/5
Very Good
Posted on Nov 10, 2024
The room was big, located at the 南京路步行街. Very convenient for travellers. Room is not clean, the floor is sticky and the toilet was smelly.
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
MacNA
Gemei Superior Twin Room With Private Washing Machine
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 18, 2024
It's good location which is close to the subway. The room is big enough for family room. It is nice and clean.
Response from Property: 尊敬的賓客:您好,感謝您選擇格美上海南京東路步行街店,得到您的認可是我們最大的榮幸,我們將會持續維護並提升住宿環境的卓越品質,以更加貼心的服務,讓您在酒店的每一刻都能感受到家一樣的温暖與舒適。我們衷心期盼與您的再度重逢,期待與您的下次相見,祝您開心每一天!
Guest User
Featured Twin Room
Stayed in Nov 2024
Travel with friends
3 review
4.5/5
Great
Posted on Nov 20, 2024
First booked hotel is a little out of expectations. We upgraded the hotel and the room is very much better. Kind and helpful service from the staff.
Response from Property: Dear guest, hello. Thank you very much for your support of the hotel. We are still a little disappointed that we did not receive a full 5-point rating from you. There are still areas where the hotel did not do well. We hope that your next visit can point out our shortcomings. We will strengthen management and training and strive to do better. We will provide attentive service so that every guest who comes to the hotel can feel the warmth of home. We hope our service can bring you more surprises and emotions. Looking forward to your next visit!
Anonymous User
Gemei Superior Double Bed Room (Private Washing Machine)
Stayed in Oct 2024
Solo travelers
3 review
4.5/5
Great
Posted on Oct 15, 2024
Note: the hotel name is in fact GME Hotel (格美). Location for this place is superb, few minutes walking distance from Nanjing Pedestrain street. But was initially hard to find as the hotel occupies several floors of a building (亚太广场) and the entrance to the lift lobby is not facing the main road. Helpful to have a washing machine (3.5kg) and one sachet of detergent liquid was provided. The flooring and table tops have some scratches but doesn’t quite matter if you are out most of the day. Amenities are pretty basic - shampoo/ conditioner/ shower gel, toothbrush and small toothpaste and a comb.
Response from Property: I can feel that the comment score you gave did not satisfy you very much. I would like to express my deep apologies to you here. Xiaoge strives to make the guests very satisfied, but there are still areas that need to be improved and improved on this road of exploration. You can say it bluntly. Xiaoge will modestly improve the good places, and the bad things will work hard to improve. I hope you can give Xiaoge a wonderful praise next time you check-in. Xiaoge will definitely work hard~
Moo777
Gemei Superior Twin Room With Private Washing Machine
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Next trip to shanghai, my family will stay this hotel again. The location is nanjing walking street. It is very cozy and feels like home.
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time.
Jeffchongshen
Deluxe Suite With Private Washing Machine
Stayed in Aug 2024
Family
4 review
4.2/5
Very Good
Posted on Sep 6, 2024
Stay here for the location, right on the Nanjing East Pedestrian Road. The building is sharing with other tenants, Reception is at level 7 to check in/out. There is a 24/7 security at level 1 building entrance, very safe. The room is clean and acceptable, although it is not the best or the cleanest, but helper did her job to refresh the room daily. Our family room provides detergent daily to wash our clothes.
Response from Property: Thank you very much for your affirmation and love for Xiaomei. Giving you a quiet and comfortable stay experience has always been our goal. Welcome your next stay and wish you a happy life!
Anonymous User
Deluxe Suite With Private Washing Machine
Stayed in Oct 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Oct 22, 2024
The hotel is next to Zara on Nanjing road. Very good location
Response from Property: Dear guests: Hello! Thank you for your 5-point comment! Every city will always have a reason to miss. Every season has the scenery that we can't give up. Every hotel has its own sweet and warm memories. I hope Gemei Hotel will be the warmest and most unique in your memories! Changhui Gemei (Nanjing East Road Pedestrian Street Store, Shanghai Bund) Take a look. Wish: Good luck!
Laura丽每
Featured Twin Room
Stayed in Oct 2024
Family
13 review
3.2/5
Posted on Nov 1, 2024
Well, We didn’t dare to shower I must say
Response from Property: Dear guest: We are very sorry for the disappointment of your stay. We deeply apologize for this and will carefully study the issues you have reported, increase inspection efforts, standardize cleaning procedures, and actively rectify them. Thank you for your help and we hope to provide you with a satisfactory stay experience on your next stay.
Hartono
Gemei Superior Twin Room With Private Washing Machine
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Jul 28, 2024
Perfect location. Spacy room. Helpful front desk. Value for money. Many shops and restaurants around this hotel. Really Shanghai heritage concept hotel
6/8
Response from Property: Thank you very much for your affirmation and love for Gemei, giving you a quiet and comfortable stay experience has always been the direction of our efforts, welcome your next stay, I wish you a happy life! 非常感谢您对格美的肯定与厚爱,给您安静舒适的入住体验一直是我们努力的方向,欢迎您的下次入住,祝您生活愉快!
Guest User
Single Room
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 20, 2024
- Location is super convenient
- Staff is friendly and helpful
Would definitely come back to this hotel next time!
Response from Property: The best words in the world are yours, which are very good, simple but beautiful. As time goes by, we will never leave each other. I look forward to your visit often.
Guest User
Gemei Superior Twin Room With Private Washing Machine
Stayed in Jun 2024
Family
5 review
2.0/5
Posted on Jun 28, 2024
The photos on trip.com is not accurate and deceiving. The entrance to the hotel is in a back alley behind Zara.
The rooms looks to be not cleaned from 10 years ago with residual of previous hotel guests laying around
Response from Property: The perceived ability is in a leading position in the qualifying round.When I was admitted, I stated that I would also announce through the customer service department, and the customer service will execute it again. The life of Tonghuashun will not be Tonghuashun
TruongYen
Featured Double Room
Stayed in Jun 2024
Family
2 review
4.7/5
Amazing
Posted on Jun 25, 2024
Location is great, the room is quite small but each room has its own theme so its a surprise!! You can also borrow umbrellas from front desk if needed.
Response from Property: Your satisfaction is the happiest thing for Xiaomei, and it is really good when you say that it is good. Thank you for your praise~ We look forward to your next visit!
Your satisfaction is the happiest thing for Xiaomei, and it is really good when you say that it is good. Thank you for your praise~ We look forward to your next visit!