HILTON HAINAN OCEAN FLOWER ISLAND Reviews

It's the best hotel on the island. Their service and hospitality make to return back again. Million thanks to Manager Ms.Elaine for her care and support in all questions. She helped us from the beginning till the last goodbye. The hotel has clean and very comfortable rooms with all small features. Their restaurant is ready to offer different healthy food and drinks. The big and clean swimming pool is full of happiness and fun! We were happy to live there and kindly recommend everyone!

The front desk staff were unwelcoming, offering no smiles or greetings. When I approached them with questions, they ignored me and there were frequent interruptions while they assisted me. I also experienced repeated issues with being locked out of my room. Although my room was upgraded to an executive one, I did not have access to the executive lounge. While the breakfast offered many options, they did not suit my taste. The hotel is situated at the island's entrance, making it distant from other attractions, though they do provide a free shuttle at set intervals. The island itself feels deserted and lacks points of interest, with only the water theme park seeming to attract more visitors due to the hot weather. The manager Catherine was kind and helpful, going the extra mile to make my stay more enjoyable

Very nice hotel, good location with superb view; good size bedroom and astonishing size bathroom; staff very friendly and helpful; nice restaurant, but a bit pricy.

Stay here for one night to see the ocean flower island and the light show. The hotel room had a great view and it's right next to the food street. You just need a short walk and you can see McDonald's or KFC and a bunch of restaurants. It is walking distance to the wedding manor where they were running the light show. The hotel bed was comfy and the TV had a number of free movies to watch!! We love the hotel breakfast spread. For some weird reason there were not a lot of tourists at night at the food street and outlet mall. It's just three of us and random couples down the road. The only thing that can be improved on is the service staff at the reception. The hotel does provide buggy rides but the frequency is one hour, so I wanted to ask about train rides and how to go about the area but they weren't too friendly, so we gave up and just walked around nearby. Overall quite happy with the short one night stay.

It is an amazing hotel, look great and nice, staff here are warm and welcome, will definitely come back again.

We have great pleasure to stay here! We even stayed one more night because we loved island and the hotel! Big thanks to Thomas, Judy and Cindy.

Ocean Flower Island is a little deserted and many attractions were closed, probably due to low peak period and stagnation of the island development, but the stay in Hilton more than made up for the disappointment. Front Office Manager, Ms Judy Zhu was very helpful and accomodating. The concierge boys were very nice, especially Leo Tang and brought us around the island whenever we wanted to, even when it is not the listed shuttle timing. The executive lounge was closed due to the low occupancy but we were still able to enjoy the lounge benefits at the 1st level restaurant.. The restaurant manager even told us we can order food that is not listed on their menu for the high tea and happy hour and the chef will try to whip up the dish. Room furnishing is new and looks better and more modern than the other 2 Hilton hotels that I have stayed during this vacation in Guangzhou and Sanya. I would highly recommend Hilton if you are planning to visit Ocean Flower Island in Hainan.

Hilton at Haihuadao or Ocean flower island is located near to most of the attractions on the island. The on demand buggy pickup is a plus when you are tired of walking anywhere on the island. The breakfast spread is good with enough variety for Western and Locals. Jenny at the breakfast service provided friendly and attentive service making the experience enjoyable.

Had a great stay! Special thanks to FO Thomas who assisted and provided us with valuable information about the island.

The staff were very friendly and helpful the room was very clean and spacious, however the WiFi was very poor and the swimming pool was not open because of maintenance, and you had to go to another hotel to swim some 10 minutes away which was very inconvenient, which you should not have for a 5* hotel. All in all good but not terrific

Amazing hotel. Stunning views and the service was amazing. Will definitely go back.

Hotel is nicely decorated and newly opened in 2021. Service is great from Carson, Leo, Henry, as well as staff serving at breakfast. They were responsive and helpful throughout our stay. In ocean flower island, the hotel would have the best location as its is close to all facilities, and complimentary buggy ride is available from hotel throughout the island. However several of the facilities were not open due to the winter season and some are not in operations.

Very good service from the front desk staff especially Elaine helpful and friendly. The restaurant staff and the front door staff are most willing to help when asked for services and directions. Nice and comfortable hotel to stay.

The dining room manager Jenson was the only person who could communicate in English with the customer, Judy gave us one. very good tour, everything was correct despite the poorly organized means of transport