Tianhua Hotel (Shanghai People's Square Changzheng Hospital)

Tianhua Hotel (Shanghai People's Square Changzheng Hospital) Reviews

Tianhua Hotel (Shanghai People's Square Changzheng Hospital)

People's Square Area, ShanghaiView Hotel Details
Tianhua Hotel (Shanghai People's Square Changzheng Hospital)
Tianhua Hotel (Shanghai People's Square Changzheng Hospital)Tianhua Hotel (Shanghai People's Square Changzheng Hospital)Tianhua Hotel (Shanghai People's Square Changzheng Hospital)
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Tianhua Hotel (Shanghai People's Square Changzheng Hospital) Guest Reviews

4.2/5
305 review
Verified reviews
Location4.2
Amenities4.1
Service4.4
Cleanliness4.2
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All reviews(305)
Positive reviews(276)
Reviews with photos/video(61)
Easy to get around(48)
Convenient location(33)
Great value for money(29)
Amenities were average(20)
Close to metro(15)
Many dining options(11)
Friendly front desk staff(10)
Would stay again(8)
Negative reviews(29)
Jimmy
Family Room
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 8, 2024
The location is very strategic, nearby street food stalls and metro station.
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to seeing you again. Have a good trip.
Sanchir
Business Double Room
Stayed in Apr 2024
Couples
1 review
2.0/5
Posted on Apr 8, 2024
You pay for good rooms, but they will put you in the darkest , baddest room ever. The receptions put us in the wrong room even i have showed the receipts on the app and told us to leave if i don’t want it. Nice location but bad service you could get. 0 cleanliness, everyone smokes and screams.
Response from Property: I'm sorry for the unpleasant stay experience you had ,We will improve the hotel environment,Thank you very much for your feedback,Apologies to you again
Anonymous User
Business Standard Room
Stayed in Jul 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jul 16, 2024
Many scenes of Fanhua were filmed here. The place where I live is 8 minutes away from the new gate of Metro Line 1. There is a famous butterfly cake at the International Hotel on Huanghe Road. There are long queues every day. I personally recommend the freshly baked butterfly cake in the First Food Street on Nanjing Road Pedestrian Street. It is delicious. There are also few people queuing. By the way, there is also a white cream and butter chestnut cake from Kailing next to it. People's Park is opposite the International Hotel on Huanghe Road. Metro Lines 1, 2, and 8 are all underground, which is very convenient. When I go to various places to play, I first choose to go by subway. Huawei Wallet is convenient. Miss Wang likes to eat pork ribs and rice cakes. I recommend the ones on Yunnan Road. They are very delicious and cheap. For local dishes, choose Renheguan. It is a little expensive and delicious. 3 people can't finish 5 dishes. When you come back from the Bund, you must walk on the road next to Nanjing Street. There are few people.
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6/12
Response from Property: Dear guest, thank you for your good comments! We are honored to bring you a pleasant stay experience. We will continue to work hard to make your every stay more perfect. I wish you a happy life and everything goes well!
Anonymous User
Budget Queen Room (No window)
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 29, 2024
In terms of location, the hotel is located on Huanghe Road, People's Square, with very convenient transportation and complete surrounding supporting facilities. Whether it is shopping, dining or entertainment, you can find places that meet your needs within a short distance. In addition, the hotel's service is also commendable. Whether it is the front desk, room service, or all, they always maintain a warm and friendly attitude, respond to guests' needs in a timely manner, and make people feel at home.
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Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey.
Anonymous User
Budget Standard Room (Without window)
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 27, 2024
Booked an economy standard room for my parents. It was my parents' first time traveling to Shanghai. They chose this hotel after a long time. They also called the hotel to consult before going. After my parents checked in, they were very considerate and told them which subway number to take and which station to get off. They asked about many tourist attractions without being impatient. The hotel is in a very good location. It is within walking distance to the Bund on Nanjing Road. My parents said it was very comfortable to take a walk after a full meal. The front desk lady was also very enthusiastic and greeted everyone when they came in and out. My parents called and told them to give a good review.
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Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey.
Guest User
Budget Queen Room (No window)
Stayed in Jun 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jun 25, 2024
The location of this hotel is very good. It is on Huanghe Road. Line 1 and Line 2 are just a few minutes away. The hotel facilities are OK. It has everything you need. The room is clean and comfortable. The front desk staff are very good. They are very proactive and enthusiastic. I personally think the price-performance ratio is quite high. It is not expensive on Huanghe Road in the city center. It is much better than other hotels of the same price. I will stay here again next time.
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Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey.
Guest User
Family Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 13, 2024
Very satisfied. There is also tea in the lobby on the first floor, which gives people a very warm feeling!
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Response from Property: Thank you for choosing our hotel and leaving a good review. We have been committed to improving high-quality services and giving every guest your praise is our greatest motivation.
Guest User
Business Standard Room
Stayed in May 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on May 13, 2024
The room is very spacious, well-lit, clean and tidy. The front desk lady is very friendly and helpful. The location is excellent, very close to the subway station of Square Park, and the price/performance ratio is very high.
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Response from Property: Thank you very much for your positive comments on our hotel. We will continue to work hard to live up to your praise and look forward to your next visit!
Guest User
Family Room
Stayed in May 2024
Other
1 review
5.0/5
Outstanding
Posted on May 12, 2024
The service staff is friendly and enthusiastic, and they work seriously and responsibly, which makes people very happy.
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Response from Property: Thank you for your good comments and we look forward to bringing you a more comfortable stay.
Guest User
Deluxe Standard Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 10, 2024
The hotel is located in the city center, which is very convenient for shopping. The service staff is very enthusiastic and willing to provide various help. After entering, the guests have a very broad vision. It is a hotel worth recommending.
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Response from Property: Your satisfaction is our greatest success. Thank you for your good comments and we hope that our service can continue to bring you more surprises and comfort.
Guest User
Business Double Room
Stayed in May 2024
Other
1 review
5.0/5
Outstanding
Posted on May 10, 2024
The location is good and convenient. The service attitude is good. The lady is very enthusiastic.
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Response from Property: Your satisfaction is our greatest success. Thank you for your good comments and we hope that our service can continue to bring you more surprises and comfort.
Anonymous User
Deluxe Standard Room
Stayed in Apr 2024
Travel with friends
2 review
4.5/5
Great
Posted on Apr 16, 2024
When booking a hotel, consider that it is convenient, comfortable and clean. The price is good enough to allow for an upgrade and a late check-out. The front desk service was pretty good. When we checked out, everyone greeted us with smiles and kindly hoped that we would come back to stay again. This stay was a pretty good experience.
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Response from Property: We are very happy to provide you with satisfactory service. Your recognition is our greatest motivation. We will work harder to do every detail well.
Guest User
Budget Queen Room (No window)
Stayed in Apr 2024
Travel with friends
1 review
1.0/5
Posted on Apr 5, 2024
This is the worst hotel, the service attitude is very bad, the rooms are very rubbish, everyone must remember to avoid it. This hotel is on Huanghe Road. Please change to another one. The front desk does not allow you to leave your things. It says it is not on duty at night. It is full of lies. At night, you are not allowed to sit on the sofa in the lobby on the first floor. This is how they treat customers. They say that the hotel has regulations that you cannot sit. This is the most disgusting hotel, everyone must avoid it.
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Response from Property: This is a very serious and bad incident. We will severely investigate and punish the relevant personnel. We are very sorry for the bad feelings you have brought! We will strictly investigate this matter and give you an explanation.
Guest User
Business Standard Room
Stayed in Mar 2024
Travel with friends
4 review
2.5/5
Posted on Apr 1, 2024
The walls and curtains in the room were moldy and there was mildew. The quilt and pillow were also broken. However, the service attitude was good and the location was indeed good. My friend and I checked in in the early morning so we made do with it for one night and returned the next day. I still recommend spending an extra 100 or 200 to stay in a cleaner place. The water in the toilet and shower area was full of dirt.
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Response from Property: We are very sorry to give you a bad stay experience. It was not mold. It was a guest who hung clothes on the fire sprinkler head, which broke the sprinkler head. The water in the pipe suddenly sprayed out and splashed everywhere. We are very sorry. As for the quilt, we did not check it properly. We apologize to you. We are very sorry. We have already replaced it. Thank you for your feedback!
Guest User
Budget Queen Room (No window)
Stayed in Mar 2024
Other
3 review
4.5/5
Great
Posted on Mar 26, 2024
This price is good value for money. This price is good value for money. This price is good value for money. This price is good value for money. This price is good value for money.
Original TextTranslated by Google
Response from Property: We are very happy to provide you with satisfactory service. Your recognition is our greatest motivation. We will work harder to do every detail well.