Shanghai Atour Hotel, Deping Road metro station, Lujiazui Guest Reviews
4.7/5
Outstanding
2302 review
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Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(2302)
Positive reviews(2264)
Reviews with photos/video(235)
Easy to get around(348)
Convenient location(272)
Delicious breakfast(268)
Close to metro(253)
Quiet & comfortable(167)
Friendly front desk staff(130)
Convenient parking(106)
Good Internet(32)
Negative reviews(38)
Her Filly Billy
Superior King Room
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Nov 2, 2024
We arrived late and was upgraded to a spacious deluxe room with a king-size bed. The room was quiet and well-soundproofed, and I liked the toilet design that separates the dry and wet areas. It's also just a five-minute walk from the metro station. I highly recommend this hotel!
Response from Property: Atour Hotel wishes to be like a meteor, even if it burns everything, it wants to stumble into your eyes with brilliance. Thank you for your likes to Duoer! The design concept of Duoer Home is based on reading and humanistic photography. Each guest room has in-depth details and rich experience; it is also equipped with fitness, dining, laundry and other spaces. The hotel is located on Deping Road, Pudong New Area, very close to Pudong Jinqiao International Shopping Mall; Atour Hotel brings you a "natural, quiet, warm and simple" healthy lifestyle. I wish you a happy life and look forward to your next stay. Love you~
Guest User
Superior King Room
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 24, 2024
They upgraded our room for a low cost and provided great service throughout our trip! Very pleasant!
Response from Property: One city, two people, a beautiful memory. Thank you for meeting you at Atour Hotel, Deping Road Subway Station, Lujiazui, Shanghai. Thank you for your recognition. Duoerjia is located at No. 748 Deping Road, only 50 meters away from Metro Line 6. Mioh~ We are very encouraged by your praise. At the same time, we are constantly working hard to do better. I believe that Duoer will do better in the future and sincerely look forward to your visit again! I hope that staying again will bring you different surprises and touches.
Wang
Executive Double Room
Stayed in May 2024
Family
14 review
4.0/5
Very Good
Posted on May 24, 2024
It small hotel but just renovated.
Love the room assigned to us although it at ground floor, carpark view.
Very near to Metro station.
Guest User
Superior King Room
Stayed in Oct 2023
Business travelers
6 review
4.7/5
Amazing
Posted on Oct 26, 2023
Nice hotel. Nice services
Guest User
Executive Double Room
Stayed in Nov 2024
Other
4 review
4.0/5
Very Good
Posted on Nov 17, 2024
The wooden double room I stayed in was clean and small, with a rich breakfast. It was close to the subway station. Due to the itinerary, I checked in first and the front desk took the initiative to help send the luggage back to the room.
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Response from Property: Thank you for sharing such a detailed review. We are sorry that this stay did not fully meet your expectations. Duoer is also very guilty. Duoer will try its best to solve the problems you reported and work hard to improve in the future so that you can have a comfortable and satisfactory experience.
Guest User
Superior King Room
Stayed in Nov 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Nov 17, 2024
The overall stay in this hotel is very good. The front desk and room service are very good. The room is clean and tidy, and the facilities are quite new. I am particularly satisfied with this. There is also a 24-hour self-service laundry room. Because I went out for dinner temporarily, I came back to see that the clothes had been washed and packed very neatly. I was happy. In the morning, there were freshly cooked noodles and wontons. In the afternoon, I planned to visit scenic spots. My phone was stuck and could not be refreshed, which made me very anxious.
Just when I was at a loss, the girl at the front desk saw it. She smiled, patiently asked about the situation, and quickly helped me book tickets with her mobile phone to solve my troubles. At that moment, her professionalism and attentiveness made my irritability disappear instantly.
Thanks to the enthusiastic help of the front desk, my trip was full of laughter again. And their pillows are also very good,
Original TextTranslated by Google
Response from Property: Atour Hotel wishes to be like a meteor, even if it burns everything, it wants to stumble into your eyes with brilliance. Thank you for your likes to Duoer! The design concept of Duoer Home is based on reading and humanistic photography. Each guest room has in-depth details and rich experience; it is also equipped with fitness, dining, laundry and other spaces. The hotel is located on Deping Road, Pudong New Area, very close to Pudong Jinqiao International Shopping Mall; Atour Hotel brings you a "natural, quiet, warm and simple" healthy lifestyle. I wish you a happy life and look forward to your next stay. Love you~
Xiaoxiaodatouqishi
Superior Twin Bed Room
Stayed in Nov 2024
Business travelers
19 review
2.1/5
Posted on Nov 5, 2024
Compared with other hotels, this Atour is a bit worse.
1. The facilities are not very good, and there is no small refrigerator.
2. The biggest complaint is that the front desk said when I checked in that there would be noise from renovations after 8:30, which I barely accepted. As a result, I found that it started to make noises at 6 o'clock the next day. I was really speechless. The front desk said that there was no other way for other construction sites.
So overall I am not very satisfied.
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Response from Property: Dear guest, hello~, I feel so guilty after reading your review. I can't express my apology to you in words. "I'm sorry". Can you please leave your contact information or call the front desk (the hotel can't find your information through the reviews)? We will contact you immediately to make up for the shortcomings and care for you. I apologize to you again and wish you a happy life. Love you, Duoer~
junzhang28
Superior King Room
Stayed in Oct 2024
Business travelers
108 review
4.8/5
Amazing
Posted on Oct 31, 2024
The room is not big, the bed is comfortable, the service is friendly, the hygiene is good, the breakfast tastes good, and it is very close to the subway station, which is very convenient for a 1-2 minute walk. There are many restaurants and convenience stores around.
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Guest User
Superior King Room
Stayed in Oct 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Oct 27, 2024
The accommodation is quite good and comfortable. I come here every time I come here and will continue to come. The facilities are clean and good. It is next to Shanghai Film City. I took an online taxi and there was a concierge at the door. 💁, hahaha, keep up the good work
Original TextTranslated by Google
Response from Property: Duoer is very happy to receive your five-point praise and sincerely looks forward to your visit again. Atour Hotel Shanghai Deping Road Subway Station is located at No. 748, Pudong New District. The hotel is very close to the Bund and Nanjing East Road. Atour Hotel brings you a healthy lifestyle of "natural, quiet, warm and simple". I wish you a happy life and look forward to your next stay. Love you
Guest User
Superior King Room
Stayed in Oct 2024
Solo travelers
2 review
2.5/5
Posted on Oct 19, 2024
The service is okay, but the parking lot is being renovated. The street facing it is noisy at night, and I was woken up by the sound of renovations in the morning. The cleanliness is also average. When I came, there was residue left by the previous customer on the floor. I will definitely not stay here again. , the only advantage is that it is close to the subway
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Guest User
Superior Twin Bed Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 10, 2024
The hotel service is very good. When we checked in, they saw that we were minors and contacted my mother to report it. They also upgraded our room. When I was playing in the room, I saw a one-click complaint. I remembered to complain with my friends because it was novel, so I secretly made a one-click complaint with cigarette ash to try it out. The front desk staff contacted us immediately. The sheets were replaced at home. It was not until the next day that I learned from the aunt that points would be deducted for clicking this complaint. I would like to apologize to Aunt Jiafang and the front desk here. Because we are minors, the housekeeping sisters also took special care of us. If we accidentally spilled water, they immediately changed our sheets and quilt covers. The service is really amazing. There is also ice cream and popcorn in the hotel lobby. It’s really amazing. Atour’s service is really amazing. I will always stay in Atour when I stay in hotels in the future. Nice [strong]
Original TextTranslated by Google
Response from Property: Duoer is very happy to receive your five-point praise and sincerely looks forward to your visit again. Atour Hotel Shanghai Deping Road Subway Station is located at No. 748, Pudong New District. The hotel is very close to the Bund and Nanjing East Road. Atour Hotel brings you a healthy lifestyle of "natural, quiet, warm and simple". I wish you a happy life and look forward to your next stay. Love you
Guest User
Executive Double Room
Stayed in Oct 2024
Family
6 review
5.0/5
Outstanding
Posted on Oct 4, 2024
A very, very satisfying accommodation experience. The hotel is very good, the front desk is very responsible, and the takeaways are delivered quickly by robots. The hotel is very clean and the facilities are very smart. Overall, it is highly recommended and satisfactory.
Original TextTranslated by Google
Response from Property: Duoer is very happy to receive your five-point praise and sincerely looks forward to your visit again. Atour Hotel Shanghai Deping Road Subway Station is located at No. 748, Pudong New District. The hotel is very close to the Bund and Nanjing East Road. Atour Hotel brings you a healthy lifestyle of "natural, quiet, warm and simple". I wish you a happy life and look forward to your next stay. Love you
Anonymous User
Superior Twin Bed Room
Stayed in Nov 2024
Travel with friends
1 review
4.8/5
Amazing
Posted on Nov 8, 2024
The service is good and the location is very convenient. Recommended choice
Original TextTranslated by Google
Response from Property: Thank you for sharing your detailed review. I'm sorry that this stay did not fully meet your expectations. Duo'er is also very guilty. Duo'er will also try its best to solve the problems you reported and work hard to improve in the future so that you can have a comfortable and satisfactory experience.
Guest User
Superior Twin Bed Room
Stayed in Sep 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 25, 2024
I came here on a business trip and had a great experience. The mattress was very comfortable, worthy of being a Jimu room. The laundry service of Atour was as considerate as always. I will choose this brand again in the future~
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Guest User
Superior Twin Bed Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 17, 2024
The room was very nice! Although there was a power outage due to the typhoon, the service attitude of the staff was very good. When I left, I lost my earphones and the staff helped me find them!
Original TextTranslated by Google
Response from Property: Duoer is very happy to receive your five-point praise and sincerely looks forward to your visit again. Atour Hotel Shanghai Deping Road Subway Station is located at No. 748, Pudong New District. The hotel is very close to the Bund and Nanjing East Road. Atour Hotel brings you a healthy lifestyle of "natural, quiet, warm and simple". I wish you a happy life and look forward to your next stay. Love you