Park Hyatt Paris Vendome

Park Hyatt Paris Vendome Reviews

Park Hyatt Paris Vendome

5 Rue de la Paix, Paris, 75002, FranceView Hotel Details
Park Hyatt Paris Vendome
Park Hyatt Paris VendomePark Hyatt Paris VendomePark Hyatt Paris Vendome
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Park Hyatt Paris Vendome Guest Reviews

4.6/5
Great
59 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(59)
Positive reviews(41)
Reviews with photos/video(2)
Negative reviews(4)
Anonymous User
Diplomat Suite
Stayed in Dec 2022
Travel with friends
15 review
5.0/5
Outstanding
Posted on Dec 11, 2022
Park Hyatt Paris Vendome is a very very very very nice place to stay
men?da
Park Deluxe Suite
Stayed in Nov 2022
Other
7 review
5.0/5
Outstanding
Posted on Jan 5, 2023
Very good
lineofcode
Park Room King Balcony
Stayed in Sep 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Oct 18, 2024
The hotel is located in the city center, within walking distance of the wonderful attractions. You can find introductions to the attractions in the room. The front desk staff was very enthusiastic. Knowing that it was my first time staying in the hotel, they gave me detailed instructions on accommodation.
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Guest User
Park Executive Paix View Suite
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 6, 2024
marvelous!!!
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Guest User
Deluxe Twin Room
Stayed in Apr 2023
Family
18 review
2.7/5
Posted on Jun 29, 2023
Very average hotel with a high price.
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E7787TCjulieb
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 5, 2024
This hotel has everything and more- luxury, convenience, comfort and hospitality! The rooms have comfortable luxurious bedding, gold fixtures in the bathroom (even heated toilet seat) and their guest relations manager, Angeliqua goes out of her way to make you feel comfortable! Dining options are superb as well.
Response from Property: Dear E7787TCjulieb, Thank you so much for your wonderful feedback! I am thrilled to hear that you enjoyed your stay and found our hotel to offer everything and more in terms of luxury, convenience, comfort, and hospitality. It's great to know that you appreciated the comfortable luxurious bedding, the gold fixtures in the bathroom, and the heated toilet seat. We are also delighted to hear that Angeliqua, our Front Office Manager, made a positive impact on your experience. We will be sure to pass on your kind words to her. I am also pleased that you enjoyed our superb dining options. Your feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back for another exceptional stay! Warm regards, Gorka Bergareche, General Manager
GuyFromOregon
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 1, 2024
We had a short, but great stay at the Park Hyatt Paris-Vendôme! The apartment sized suite had everything we needed and was comfortable, clean and quiet. One of the nicest aspects was all the room in the bathroom area to spread out your luggage. The bed was comfortable, the HVAC worked flawlessly and the strange bathroom setup produced great water pressure in the shower. The staff we interacted with were universally helpful and kind. Special thanks to the concierge staff for restaurant help! We stayed using Hyatt points and it was a steal for what we paid. The area is very busy and very central in Paris. If you want bustling, touristic and to be in the heart of some high-end shopping, this is your spot! Our only regret is not having a few more days in this excellent hotel.
Response from Property: Dear GuyfromOregon, Thank you for your wonderful review! I am thrilled to hear that you had a great stay at the Park Hyatt Paris-Vendôme. It's fantastic to know that you found your room comfortable, clean, and quiet, with plenty of space in the bathroom area and I am also glad that the bed was comfortable and that the HVAC and shower met your expectations. I am especially pleased that our staff, particularly the concierge team, could assist you during your stay. Your kind words mean a lot to us. We hope to welcome you back for a longer stay in the future. Thank you once again for your feedback! Sincerely, Gorka Bergareche, General Manager,
Guest User
Stayed in Nov 2024
Other
1.0/5
Posted on Nov 2, 2024
Park Hyatt Vendome @parkhyattparis stole @mr.thecan Cartier ring and they are not helping him and ignoring him! You working with park Hyatt is it not damaging your reputation? Tell them to help @mr.thecan @parkhyattparis.......,. ....
Guest User
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Oct 31, 2024
As a Hyatt Globalist, I felt that I was being taken care of by all the staffs. At the entrance, staffs will start to take care of your all belongings and you will feel PH’s luxuriousness as soon as you get in. The staffs at the front desk are very kind and they did their best as much as they can to fulfill my expectation. The hotel condition was top-notch. The room condition was perfect and spacious for two of us. I also loved the lobby bar with cozy chairs and atmosphere.
brettsB6377RS
Stayed in Oct 2024
Business travelers
2.0/5
Posted on Oct 28, 2024
Traveled from USA to Paris—company-sponsored event. We arrived in France at 0630. We arrived at the hotel at 0830. The hotel would not accommodate a room for us even though they knew travelers from all over the USA were coming in for a corporate event. We were told we could not get into the room until 1500. They didn't offer any solution. Many folks were left stranded and beyond tired. I am sure the hotel was not at total capacity. We were promised to be in our room by 1500. We didn't get into the room until 1530.
Response from Property: Dear brettsB6377RS, We appreciate you taking the time to provide your feedback. I am truly sorry for the wait you experienced upon arrival and understand how difficult that must have been after a long flight. Our usual commitment is to have rooms ready by 3:00 pm, and it is clear we missed the mark this time. With the hotel fully booked, we were not able to offer early access, though we absolutely understand how helpful that would have been. Additionally, I apologize for the inconvenience with the coffee machine and any impact it had on your stay. Please know we are addressing these issues to better serve you in the future. We truly hope to welcome you back in the near future and provide a smoother experience. With my warmest regards, Gorka Bergareche, General Manager
Guest User
Stayed in Oct 2024
Other
1.0/5
Posted on Oct 25, 2024
I am writing this review as I have been shocked and disgusted by the Park Hyatt Vendome in paris. I went with my husband for our 9th wedding anniversary and we had the do not disturb ( privacy) on our door throughout our stay. Normally we do this anyway as have a lot of hermes bags/designer stuff etc we just don’t want touched unless we are in the suite. On thé day of checkout we had agreed with Emilio who was the only manager in the hotel at the time as the GM Gorka was travelling. That my check out would be by 7pm that evening. I was out at Louis Vuitton for my appointment and just on the way back to the hotel at just after 6pm when I got back to my suite I quickly got my bags and left by just after 7pm. To my horror when I went to put on my Cartier love pave diamond ring I saw it had been taken out of my Cartier box which was in my Louis Vuitton travel bag. I immediately called the hotel who told me she was the only member of staff at reception so they had to check in the morning what had happened. I then called back first thing in the AM but nobody new about the situation and I then requested to speak to the hotel manager Gorka. I was told by Emilio at the hotel Gorka will contact me as he doesn’t give out his email etc to guests but luckily I found it online after a few minutes searching. I sent him the email and I was shocked to find out a maid had entered my room even though do not disturb was on the door. She had entered around 15 minutes before I had got back from Louis Vuitton. She entered the suite which she has absolutely NO need to do and I only new of this after being told by Gorka the hotel manager. Since this finding even though it is illegal that she entered I have been unable to get any assistance from the hotel and this ring was €18,900 and they just keep telling me they’d pass it on to their insurance company. They didn’t even apologise or do any action in regards to the illegal maids entry. Then to make matters worse Michel Morauw who is the managing director for park Hyatt had incorrectly emailed me thinking he was emailing Gorka the hotel GM and stated the following “ Gorka Just a thought. Do you have the reading of the locks. If it shows only the guest entries and no staff in between, could we share this ? Michel” This made me think the hotel new something more than about what has happened. And now their insurance company are stating as the ring was not in the safe they won’t assist. This is obviously something what I feel people who might want to stay at this hotel need to know. As obviously you’d never expect a hotel worker to enter your room when do not disturb is on the door and help themselves to your belongings. I now have to start legal proceedings which is something I’m prepared to do but I wanted to leave this review as a warning that if you stay at this hotel the park Hyatt Vendome the do not disturb will be ignored and staff will enter your room without your knowledge and should something go miss
SP1234Travels
Stayed in Oct 2024
Solo travelers
3.0/5
Posted on Oct 24, 2024
I would give this a 2 star rating if it weren't for the customer service provided. I was super excited to experience the Park Hyatt in Paris. I thought even a basic room would be delightful. I was wrong. The rooms are not sound proof. The windows don't even have have big curtains to block light and sound. The signature decoration style is WEIRD to scary. People compared it to mud skeleton people to Inca mummy sacrifice. The problem is that it's everywhere: every light, wall, door knob. It's too much and so so creepy. And then there were noise issues: hearing full conversations from the people on the street to the ventilation system making crazy high pitched wails at 11pm. Restaurant had the most staff I've seen in a hotel and the service was still super slow. The hotel was super busy. Again, the super professional customer service was appreciated. I shared my disappointment and the hotel was responsive. However, I will not be back. Spend your money elsewhere. This price, for the problems, is not what I want from a Park Hyatt.
Response from Property: Dear SP1234Travels, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet your expectations. While we are pleased our team’s dedication and service left a positive impression, we regret the issues you encountered with the room's ambiance, noise levels, and the overall style not being to your taste. Your feedback on soundproofing, lighting, and the decor is invaluable, and we will be taking it into consideration to enhance our guest experience. Regarding your dining experience, we are disappointed it did not reflect our standards, especially given the attention our team strives to provide. We appreciate your openness in sharing your thoughts with us directly, allowing us the opportunity to address your concerns. If you ever choose to stay with us again, we would be delighted to show you the improvements we have made. With my warmest regards, Gorka Bergareche, General Manager
pacman888
Stayed in Oct 2024
Business travelers
5.0/5
Outstanding
Posted on Oct 21, 2024
My favourite hotel in Paris and has constantly delivered exceptional service when I had had the opportunity to stay. Staff that only anticipates your needs but would go out of there way to make my stay comfortable. Did not get a chance to have a meal this time.
Response from Property: Dear pacman888, Thank you so much for your kind words! I am pleased to learn that you enjoyed your stay with us and I will most certainly share your positive feedback to our team. We aim to go above and beyond, and it is wonderful to know we've succeeded in meeting your expectations. Your satisfaction is what drives us every day and the reading of your comment is our most valuable reward. We are looking forward to welcoming you back in Paris in a not too distant future! Gorka Bergareche, General Manager
jennifer l
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 17, 2024
Beautiful hotel, great location, amazing staff. Can not say enough great things about this hotel. We loved the spa and the food and beverage service was incredible. The staff also did everything to help make our stay memorable. We would stay here again next time we are in Paris.
Response from Property: Dear jennifer I, Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay with us and found our location, staff, and services to be exceptional. It is wonderful that you loved the spa and dining experiences. Your satisfaction is what drives us every day and the reading of your comment is our most valuable reward. We are looking forward to welcoming you back in Paris in a not too distant future! Gorka Bergareche, General Manager
Valéria C
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Oct 16, 2024
This is a grand hotel with an intimate feel, which provides a delightful experience. The service is impeccable, the food is delicious, the location is perfect. The rooms are nicely sized and the king size bed is as comfortable as it can be. Perfect for romance! When the weather permits, the courtyard restaurant is quiet and elegant.
Response from Property: Dear Valéria C, Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your stay and appreciated the intimate ambiance of our hotel. It is fantastic to know that the service, food, and location exceeded your expectations, and that you found the rooms and beds to be comfortable and perfect for a romantic getaway. We hope you will have the chance to enjoy the courtyard restaurant again soon. We look forward to welcoming you back! Gorka Bergareche, General Manager