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When I checked in, Starry was very kind. I asked for a late checkout and she gave it to me free of charge. I was also upgraded room free of charge which was very nice. I wasn’t overly sure on the amenities the hotel had (pool etc). The room was very clean with a lovely large bed. Good wifi, big TV, water in room, optional mini bar. I ordered some room service for lunch and it was very nice and came within a good time. All staff were very kind. I had a takeout delivered to the hotel and someone (I didn’t get her name) was very kind and helped me on her own phone to lick it up as I didn’t know how to do it. Would definitely stay again!

What we love - its central location, cleanliness, a lot of food choices during breakfast buffet, heated pool. We just had some concerns during booking and check in, it was not indicated that our room has no windows but the reception just gave us this room without windows. Due to winter, temperature control cannot be changed so it tends to be very warm.

The location of the hotel is excellent, right around the corner from Nanjing Road and the central shopping area where you can walk down and hit the Bund or Wai Tan. I got upgraded to a suite, and it was lovely, very clean with a very comfortable bed. I used the gym as well, which is very important for me, they have a fantastic gym, with lots of space and new facilities! It is a well-run, very comfortable hotel, worth the stay.

Check-in wasn’t a good experience, but the hotel was okay after that. When I first checked-in, the room key cards I was given didn’t work, which was frustrating as the room was one of the furthest from reception. This meant I had to go all the way back for new keys after a long day. I just wanted to relax! Then the second room I was given didn’t match the photos on Trip.com, in particular it didn’t have a real window, looking over the dining area rather than outside. But when finally settled into the third room, the stay was okay. It was supposedly an upgrade, but it only looked like the room I had booked. The location is the big plus: right on Nanjing Road Pedestrian Street which leads to the Bund, both iconic locations that are great to visit. I didn’t have the breakfast as there were no spare seats, so I went to a nearby McDonald’s instead. The hotel needs to enlarge its dining area.

Our stay was pleasant and most of the staff were very helpful & friendly. They will greet us whenever we walked pass. Too bad we did not have the chance to enjoy the facilities and dine in the hotel. One feedback I had was during our check-in day on 28 Feb 2024. We were not sure if we had arrived at the right hotel as we do not know the hotel's Chinese name. It was raining and I wanted to alight & make a quick check with an older porter at the hotel entrance/drop-off point. When I asked the older porter ”这里是不是 Okura Garden Hotel?” He just brushed me aside and said ”不知道!”. In the end I had to dashed into the hotel lobby and reconfirmed with the reception on duty. Understand that English may not be a common language for the hotel staff especially the older ones. But won't it make a great difference if the staff at least knows the English name of the hotel that they are working for?

The Best Hotel ,Valued Price, Delicious & Various Breakfast ; Comfortable transport, Taixi &Red Metro 50m. ;Very kind staff support ; Booking Shanghai Museum & VIP Van to Airport; Very Luxury Executive Club Food , Drink & Place , Very Big size Executive Room & convenient. A perfect 5Star Hotel ; 5-10minute to Downtown. Modernize Robot to reception

Had a small hiccup in our room but that was rectified quickly. Overall great location, room was great, service was great. Would choose Conrad on our next trip again!

A clean hotel with very generous space in the room—I was upgraded for free which was a nice touch. The Rosemary toiletries, huge shower and tub, Nespresso machine, and free mini bar were all appreciated. The view (I was on the 9th floor) wasn’t the best but overall the room was excellent. I would definitely stay there again!

Great location to visit the Bund, Yun Garden and City God Temple anytime. Booked the family suite room as a first timer. The room has two beds, enough space for up to 4 person and a living room. Room facing Landmark view (a sculpture). Top notch bidet toilet bowl, automatic closure and opening plus heating of the pad. Down side is the room was stuffy and hot during cold season. Heating system is centralised and the most the hotel staff can do is to provide an additional fan in the room to help with the ventilation. Presume this will the problem of most hotel who use centralised heating/cooling system. Staff is accommodating when you ask for their help. Standard of service is acceptable for me.

Nice hotel in a good location, walkable to the bund and peoples square (20mins?). Not as upmarket as it used to be, and in need of renovation, but signs say this will happen early 2024, would book again, and hopefully a few ******* will be improved! Perhaps not worth the extra for the fancy rooms?