Hotels in Shanghai with Swimming Pools

When I checked in, Starry was very kind. I asked for a late checkout and she gave it to me free of charge. I was also upgraded room free of charge which was very nice. I wasn’t overly sure on the amenities the hotel had (pool etc). The room was very clean with a lovely large bed. Good wifi, big TV, water in room, optional mini bar. I ordered some room service for lunch and it was very nice and came within a good time. All staff were very kind. I had a takeout delivered to the hotel and someone (I didn’t get her name) was very kind and helped me on her own phone to lick it up as I didn’t know how to do it. Would definitely stay again!

What we love - its central location, cleanliness, a lot of food choices during breakfast buffet, heated pool. We just had some concerns during booking and check in, it was not indicated that our room has no windows but the reception just gave us this room without windows. Due to winter, temperature control cannot be changed so it tends to be very warm.

The location of the hotel is excellent, right around the corner from Nanjing Road and the central shopping area where you can walk down and hit the Bund or Wai Tan. I got upgraded to a suite, and it was lovely, very clean with a very comfortable bed. I used the gym as well, which is very important for me, they have a fantastic gym, with lots of space and new facilities! It is a well-run, very comfortable hotel, worth the stay.

Our stay was pleasant and most of the staff were very helpful & friendly. They will greet us whenever we walked pass. Too bad we did not have the chance to enjoy the facilities and dine in the hotel. One feedback I had was during our check-in day on 28 Feb 2024. We were not sure if we had arrived at the right hotel as we do not know the hotel's Chinese name. It was raining and I wanted to alight & make a quick check with an older porter at the hotel entrance/drop-off point. When I asked the older porter ”这里是不是 Okura Garden Hotel?” He just brushed me aside and said ”不知道!”. In the end I had to dashed into the hotel lobby and reconfirmed with the reception on duty. Understand that English may not be a common language for the hotel staff especially the older ones. But won't it make a great difference if the staff at least knows the English name of the hotel that they are working for?

The Best Hotel ,Valued Price, Delicious & Various Breakfast ; Comfortable transport, Taixi &Red Metro 50m. ;Very kind staff support ; Booking Shanghai Museum & VIP Van to Airport; Very Luxury Executive Club Food , Drink & Place , Very Big size Executive Room & convenient. A perfect 5Star Hotel ; 5-10minute to Downtown. Modernize Robot to reception

Overall a disappointing experience for several reasons. I’m not one who usually writes negative reviews or makes lists of issues when I stay at hotels, but there were a few that were difficult to ignore: 1. I stayed on Christmas Eve because we were having the hotel’s brunch the next day. I thought I would have a nice, relaxing morning to wake up and get ready, but instead was awoken to construction work out in the hallway—drilling and hammering that were incredibly loud. Furthermore, the whole room was then filled with the STRONGEST, AWFUL smell of burning plastic that I had ever smelt. Because none of the windows in the room could open, I had to suffer through the smell and try to ready as quickly as possible…not a pleasant way to wake up! 2. The bathroom just wasn’t clean. There were urine and possible blood stains on the toilet seat and floor that I had to wipe away when I first arrived to the room. Cleaning services should do a better job to check the toilet surfaces when cleaning. 3. It’s December and the middle of a cold snap in Shanghai, but for some reason the room was unbearably hot and stuffy. I turned off the heating and even tried to turn on the cold AC but the temperature remained the same. It was difficult to sleep because of how hot and sweaty I was. The windows couldn’t be opened so I couldn’t even get a fresh breeze…

Everything was perfect except, upon arrival to our room there was a notice on the table which said the swimming pool would be under maintenance the following day for one week. If you want a hotel with a swimming pool, always call the hotel first to confirm the pool is open since there will be no notice via the trip app before you book or after you book.

I had an excellent experience and thoroughly enjoyed my stay. The room was lovely - spacious, comfortable, and impeccably clean. Tommy Ma handled my check-in and was incredibly friendly and hospitable. His top-notch customer service really made me feel welcome. I will definitely be staying at this hotel again during my future visits. The entire staff provided five-star service that made my trip remarkable. I cannot recommend this hotel enough for travelers looking for a fantastic place to stay.

Beautifully designed hotel with great facilities and quality amenities. Gym and pool were well equipped and the location is super convenient right next to Taikoo Hui. Great minibar selection as well

checked-in with my colleague in this hotel. thank you to receptionist to help us to change to twin bed room. The room is very clean & the bed is very comfortable. Room size is big. There is breakfast at the lounge which very good, very quiet and nice environment. Recommended hotel