Julaier Hotel (Shantou High-speed Railway Station)

Julaier Hotel (Shantou High-speed Railway Station) Reviews

Julaier Hotel (Shantou High-speed Railway Station)

No.78 Huangshan Road, Longhu District, Shantou, Guangdong, ChinaView Hotel Details
Julaier Hotel (Shantou High-speed Railway Station)
Julaier Hotel (Shantou High-speed Railway Station)Julaier Hotel (Shantou High-speed Railway Station)Julaier Hotel (Shantou High-speed Railway Station)
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Julaier Hotel (Shantou High-speed Railway Station) Guest Reviews

4.7/5
Outstanding
779 review
Verified reviews
Location4.6
Amenities4.7
Service4.6
Cleanliness4.7
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All reviews(779)
Positive reviews(753)
Reviews with photos/video(144)
Classy environment(87)
Large rooms(63)
Friendly front desk staff(53)
Delicious breakfast(39)
Close to train station(23)
Well decorated(18)
Has rooms for families(12)
Awesome gym(4)
Negative reviews(26)
Chia kim
Standard Queen Room
Stayed in Oct 2023
Family
50 review
5.0/5
Outstanding
Posted on Nov 28, 2023
no complain to this hotel. just renovated and all new. new tech hotel with affordable price. clean 👍
Peifu
Selected Queen Room
Stayed in Mar 2024
Couples
8 review
5.0/5
Outstanding
Posted on Mar 17, 2024
All good. Clean and quiet place. Worth the money
Siuhinmc
Standard Queen Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 1, 2024
Very comfortable stay.
Aleku
Standard Queen Room
Stayed in Mar 2024
Business travelers
54 review
4.2/5
Very Good
Posted on May 26, 2024
Good location, that’s it
Shirley9797
Standard 2-bed Room
Stayed in Jun 2024
Family
7 review
5.0/5
Outstanding
Posted on Jun 11, 2024
Good enviroment
Guest User
Standard 2-bed Room
Stayed in Jul 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Jul 10, 2024
Beautiful
Sanshangxiaoxiaoyou
Family Suite
Stayed in Aug 2024
Family
18 review
5.0/5
Outstanding
Posted on Sep 1, 2024
The environment is good. Four people traveled to Shantou and lived in this room comfortably. Facilities: relatively complete, hygiene: clean and tidy, the service attitude is also very good, it is recommended for families to choose this place.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing to stay at the Julaier Hotel and sharing your stay experience. Your satisfaction is our greatest responsibility and honor. The Julaier Hotel is committed to providing guests with excellent services. Thank you very much for your five-star praise. Thank you very much for your affirmation and support for the hotel. We sincerely look forward to your visit again. I wish you a happy life.
-557
2-bed Room With Audio-visual Equipments
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 2, 2024
I recently had a very pleasant time at the Cilai Hotel, and I have to give it a big thumbs up! The location is excellent and it is very convenient to travel. The surrounding transportation network is well-developed, and it is extremely convenient to go to popular attractions or shopping malls. The hotel's environment is elegant and grand, and every place from the lobby to the guest room shows exquisiteness and taste. The lobby is spacious and bright, and the decoration style is fashionable and warm, making people feel at home as soon as they step in. The guest rooms are spacious and clean, and they are arranged very carefully. The bedding is soft and comfortable, allowing people to have a good night's sleep. The facilities in the room are all available, from high-speed wireless network to modern bathroom equipment, meeting various needs. Moreover, the view from the room is also very good, and you can enjoy the beautiful city view or the tranquil natural scenery. The service of the hotel is impeccable. The staff is warm, friendly, professional and thoughtful. Especially Xiao Huang and Haiyan! From check-in to check-out, every link makes people feel their care and concern. Any problems can be solved promptly and effectively, which is truly customer-centric. In short, Cilai is a very recommended hotel. Whether you are traveling for business or leisure, this hotel can provide you with a comfortable, warm and unforgettable accommodation experience. Looking forward to coming again next time!
Original TextTranslated by Google
Response from Property: Thank you for your likes and recommendations. Your satisfaction is our greatest pride. We will continue to maintain our warm and thoughtful service attitude and provide you with a home-like feeling. We look forward to you choosing us again to share joy and comfort.
Guest User
Standard 2-bed Room
Stayed in Aug 2024
Business travelers
46 review
5.0/5
Outstanding
Posted on Aug 21, 2024
The front desk service was very good, the hotel was clean and hygienic, and the breakfast was also very good. Overall it was pretty good. I will choose this hotel again next time!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your affirmation. Your affirmation is the greatest support for us! Xiaoju is honored to receive your full praise. It feels sweeter than tasting honey. Xiaoju will continue to maintain high-quality service. Thank you for sharing this love with everyone. I look forward to your next stay and wish you a happy life.
Guest User
Selected Queen Room
Stayed in Aug 2024
Travel with friends
1 review
4.8/5
Amazing
Posted on Aug 19, 2024
The hotel is new, clean, and the lobby is bright! After the elevator opened, I thought I had booked a five-star hotel with great decoration! The room is quite large, no bugs, no odor. Automatic curtains, smart toilet, Chaimi hair dryer, Honeywell earplugs, 7 hangers! The most important thing is the overhead shower! Those who understand will understand! The only drawback is that you can hear the sound of the toilet working in the middle of the night. Everything else is very satisfactory! This price is really super good!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your review. I am very ashamed to bring you a bad feeling. Providing you with the best quality stay experience is the hotel's greatest pursuit! I have recorded the problems you reported and will continue to follow up. We have always maintained warm and sincere service to our guests. We are deeply sorry that we failed to get a 5-point praise this time. We will work hard to improve our service and quality. Thank you again for your love for the Orange Hotel. Xiaoju looks forward to you coming home often to check if I have slacked off!
Guest User
Family-friendly 2-bed Room
Stayed in Aug 2024
Family
13 review
3.0/5
Posted on Aug 20, 2024
First, once you enter the room is already feeling the smell of smoke, then hair on the floor, dust, everything, at worst there is even garbage left by the upper hand on the table. Although it is new, the management is poor.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for choosing our hotel. We will report your feedback to the department leader. We are very sorry for the problems you encountered during your stay. As a hotel with the purpose of providing quality service, we have been committed to providing every guest with a comfortable, pleasant and unforgettable stay experience. We deeply regret the inconvenience you encountered during your stay and sincerely hope to improve it.
Jingjingdejuli
Standard 2-bed Room
Stayed in Aug 2024
Travel with friends
3 review
0.5/5
Posted on Aug 18, 2024
The location is remote and the hygiene is not good. The hair of the previous guest can be seen in the room. The lighting is not good, the room is very dark, and there are mosquitoes. The toilet smells very strong. The service attitude is not good. The front desk has no authority to handle things, and the store manager has no service heart. The toilet door cannot be locked. It is inconvenient to go out with two adolescent boys. The rooms of my companions can be locked. After asking for a room change, the room I changed to still could not be locked. After asking for a room change again, the front desk could not solve the problem of a simple room change for more than half an hour. They kept asking us to wait, causing us to pack our luggage and wait at the front desk for more than half an hour in the evening. Only then were we told that we had to wait for the store manager to come before we could deal with it. The store manager could not communicate with the front desk for a solution? ? ? Another twenty minutes passed, and the store manager was still not here. The service attitude was bad after the telephone communication. Bad review, bad review!! I have never seen such poor service quality!!
Original TextTranslated by Google
Response from Property: Dear traveler, hello, first of all, you reported that the toilet door of the room could not be locked, and our front desk also helped you change the room. Because our toilet door is not a glass door, but a sealed wooden door. At that time, the front desk also told you that some of our toilet doors are not locked. You said that you must have a lockable room, and the front desk immediately asked the waiter to check for a lockable room for you. You said that we are delaying your time and we have to help you change to a business suite for free. Then you said that you want to upgrade to other room types for free, and the front desk also needs to apply for it. This process takes time. You said you can't wait, and then you went out directly. When you came back, we helped you change to a lockable room. You said that it must be on the same floor and the rooms cannot be separated. In the end, we had no choice but to transfer other guests' rooms to help you change. So we changed you to the same room type with a lockable toilet, and we were not able to change you to a business suite for free. We are really sorry!
XU33
Family-friendly 2-bed Room
Stayed in Aug 2024
Family
15 review
0.5/5
Posted on Aug 9, 2024
When you check in, they will offer children breakfast and ask you to add the hotel WeChat to give a good review. However, after trying the breakfast, I still firmly give a bad review. The eggs for breakfast also have chicken ****. Look at the pictures of watermelon. They are not fresh. Yogurt is available on the first day but not on the second day. The waiter can't tell which day it is available. It depends on the mood! I suggest you skip it! There are too many rating levels!
Original TextTranslated by Google
Response from Property: Dear passengers, thank you for your questions. The fruits you mentioned are delivered by suppliers every morning. The watermelon is not so firm after being cut because of the variety. It is not that it is not fresh. Thank you for your feedback and wish you a happy life!
Guest User
Featured Business Room (Double Bed) (Bathtub)
Stayed in Aug 2024
Couples
1 review
4.5/5
Great
Posted on Aug 4, 2024
Clean and sanitary, the facilities are relatively new, the transportation is relatively convenient, there are also things to eat downstairs, I am generally satisfied, the bathtub 🛁 is equipped with a disposable bathtub bag, you can bathe with confidence
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing to stay at the Cilai Hotel and sharing your stay experience. Your satisfaction is our greatest responsibility and honor. Cilai Hotel is committed to providing guests with excellent services; we will continue to work hard to live up to your expectations. Thank you again for your affirmation of the hotel, and look forward to visiting again. Wish you a pleasant journey!
Guest User
Standard 2-bed Room
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 28, 2024
I went on a summer trip. Because the hotel is relatively new, I chose this one. It was really good, the environment was clean, and the front desk service was in place. After arriving at the hotel, they saw that we were a family of three and took the initiative to help us upgrade. It was great! There is also a self-service laundry room here, which is Haier's washing machine and dryer, which is very practical for traveling. There is also a gym next to it. In short, it was a very satisfying stay!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued. This will also become our motivation to continue working hard and making progress. I look forward to serving you next time! Xiaoju wishes you a happy life~