Vienna International Hotel (Shantou Chendian International Branch) Reviews
Vienna International Hotel (Shantou Chendian International Branch)
Intersection of Puning Avenue and Shan'an South Road, Chaonan District, Shantou, Guangdong, ChinaView Hotel Details
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Vienna International Hotel (Shantou Chendian International Branch) Guest Reviews
4.7/5
Outstanding
317 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(317)
Positive reviews(309)
Reviews with photos/video(61)
Friendly front desk staff(54)
Classy environment(49)
Delicious breakfast(30)
Would stay again(16)
Many amenities(11)
Convenient parking(8)
Perfect for business trips(6)
Comfortable bed(6)
Negative reviews(8)
HearMeRoar
Standard Single Room
Stayed in Aug 2024
Business travelers
29 review
5.0/5
Outstanding
Posted on Sep 1, 2024
Got spa, KTV. Clean rooms, friendly service. But no privacy and restricted access to hotel floors
Response from Property: Dear guest: Hello! Thank you for giving Vienna International Hotel (Shantou Chendian International Branch) a full five rating. We will continue to work hard with your encouragement and support, and believe that we will do even better! Thank you for your continuous support! Wishing you all the best!
TAREQ ALDUBAI
Standard Single Room
Stayed in May 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on May 17, 2024
I love it so much really best place in Shantou. Never think of another
Response from Property: Dear guests: Hello! Thank you for coming, but also sincerely thank you for your love and recognition of Vienna International Hotel (Shantou Chendian International Branch), you remember the good time here makes us very moved, so that guests can enjoy a good experience is our unshirkable responsibility, we are deeply honored to get your praise, at the same time we are more motivated to continue to move forward, I hope to have more opportunities to serve you!
F4-1
Standard Single Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 31, 2024
The environment is very good, clean and tidy, no odor, the front desk lady has good service, looking forward to your next visit
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your strong support to Vienna International Hotel (Shantou Chendian International Branch). Your satisfaction is the driving force for the hotel to move forward. Needless to say, just come often! I wish you: smooth work and a good mood every day O(∩_∩)O~
Guest User
Deluxe Queen Room
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 24, 2024
I came here for tourism and saw this newly opened one. After checking in, I felt quite comfortable, very quiet, and the service was very good! The efficiency was also very high! There are also many categories. I will come again if I have the chance.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am very happy to bring you a good time.
Your praise has given great encouragement to Vienna International Hotel (Shantou Chendian International Branch) and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Standard Single Room
Stayed in Mar 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Mar 19, 2024
The room facilities are very new, there is no peculiar smell, the overall feeling of living is very comfortable, I will choose this place next time I stay
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of Vienna International Hotel (Shantou Chendian International Branch). Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Deluxe 2-bed Room
Stayed in Mar 2024
Business travelers
2 review
2.5/5
Posted on Mar 16, 2024
I always stay in Vienna when I go on business trips, but this time it was terrible.
It rained in Guangdong these two days and the temperature was cold in the morning and evening. The hotel air conditioner did not have heating and was not informed in advance. I turned on the air conditioner and went to sleep at night. As a result, I was blown by the cold wind all night, causing my fever to reach 38.1 in the morning. I spent more than 200 yuan on medicine and IV drips. I reported it to the front desk but there was no solution. They just apologized verbally and even blamed the consumers. I would like to ask, since it is a service industry, should we solve the problem? The weather in Guangdong has been unstable recently. The room will be cold at night without heating. This is not a small hotel. Can't it even provide heating? The experience of staying in this hotel is terrible. I will not recommend my colleagues to stay here again... I will also complain on other platforms.
I stayed in Vienna at Jieyang Station the day before, and their central air conditioner has heating
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for choosing Vienna International Shantou Chendian. We are deeply sorry that we failed to bring you a good stay experience this time. The hotel leaders attach great importance to the service attitude problem you reported, and have re-trained the employee to ensure the quality of hotel service. According to the problem of no heating in the room you raised, we will also actively communicate and rectify with relevant departments. At the same time, Shantou has a large temperature difference between morning and evening. The temperature is moderate and pleasant when sleeping and closing the window at night. The room air conditioner contains a fresh air system. Recently, Eryang is in the epidemic stage. Guests should protect their bodies. The hotel has 24-hour duty staff. During your stay, you can call the front desk and dial "0" for your sincere and active handling. The hotel provides customers with rich breakfast, Ganquan farewell and other personalized services. I hope that when you stay again, you can experience our better quality and perfect service. Thank you again for your support to the hotel. All the staff of Vienna International Shantou Chendian look forward to your visit again.
Guest User
Standard Single Room
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 13, 2024
Comments, the hotel service and sanitation are excellent, the breakfast is also good, the new store has no smell at all, it is a better hotel nearby, and the price-performance ratio is very high
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and praise! We are glad that Vienna International Hotel (Shantou Chendian International Branch) can bring you a wonderful time during your trip. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to provide every guest with a home-like stay experience. We look forward to visiting again.
Guest User
Deluxe Queen Room
Stayed in Feb 2024
Other
6 review
5.0/5
Outstanding
Posted on Feb 23, 2024
I took my BB to my grandfather's hometown for the first time. I searched for local hotels online and saw a newly opened Vienna. I thought that chain hotels would be more secure in all aspects. As expected, I made the right choice. The basic facilities are complete and there is no new store smell. It is worth recommending. The front desk service is very good. Two breakfast coupons were given. The breakfast is rich and the categories are quite complete. Go to eat before 10 o'clock. After 10 o'clock, there are fewer choices. Pushing the BB cart, the chef asked me very considerately if I wanted rice noodles and could cook one for me. I will continue to choose this one next time I come.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Vienna International Shantou Chendian Hotel and giving such a high evaluation. It is our great and sacred mission to provide customers with good enough service. The hotel is located in Chendian area, Chaonan District, Shantou City. There are many special foods and tourist attractions in Chaonan District around it. It is the best choice for your business trip, travel and visiting relatives. Thank you again for your support and affirmation of the hotel. All the staff of Vienna International Shantou Chendian Hotel look forward to your visit again.
Guest User
Deluxe Queen Room
Stayed in Feb 2024
Family
6 review
5.0/5
Outstanding
Posted on Feb 17, 2024
The guy at the front desk had a very good service attitude. He helped us get a quiet room on a high floor. The room facilities were also very good. I will come again next time!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of Vienna International Hotel (Shantou Chendian International Branch). Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Deluxe 2-bed Room
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 21, 2024
Service: Very friendly,
Environment: The overall environment is good
Facilities: Complete facilities
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for choosing Vienna International Hotel (Shantou Chendian International Branch) and for your support and love for the hotel. Your satisfaction with the hotel's facilities and services is the driving force for all hotel staff to work, and making every guest feel at home is our ultimate goal of service. The hotel's warmly decorated rooms are equipped with free high-speed WIFI, making it the best choice for your travel. It is our honor to serve you, and all hotel staff look forward to your next visit!
Guest User
Deluxe Queen Room
Stayed in Feb 2024
Couples
10 review
5.0/5
Outstanding
Posted on Feb 16, 2024
The store is newly opened, there is no decoration smell, it is quite clean, the service is also very good, you can rest assured to stay if you need it
Original TextTranslated by Google
Response from Property: Dear guests, thank you for visiting Vienna International Hotel (Shantou Chendian International Branch). We also sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are deeply honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you and look forward to your visit again!
Guest User
Deluxe Queen Room
Stayed in Feb 2024
Family
45 review
4.0/5
Very Good
Posted on Feb 14, 2024
New hotel, newly decorated facilities, comfortable, warm, spacious and bright rooms, rich breakfast, convenient parking at the door. There is a laundry room, and the building is equipped with a KTV, which is convenient for leisure and entertainment.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for visiting Vienna International Hotel (Shantou Chendian International Branch). We also sincerely thank you for your love and recognition of us. It is our unshirkable responsibility to let guests enjoy a wonderful stay experience. We are deeply honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you and look forward to your visit again!
Guest User
Deluxe Queen Room
Stayed in Feb 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Feb 18, 2024
Hygiene: Very clean
Facilities: Relatively new
Environment: Very beautiful
Service: Very warm
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Vienna International Shantou Chendian Hotel and giving such a high evaluation. The hotel pays great attention to the customer's stay experience and strives to provide customers with a comfortable, healthy and safe stay environment. Dear, Xiaowei's picture shows that you sent the wrong hotel photo. At the same time, the hotel provides free parking spaces and 104 guest rooms of various types, which can meet the stay needs of various customers. Thank you again for your support of the hotel. Vienna International Shantou Chendian Hotel looks forward to your visit again.
Guest User
Deluxe Queen Room
Stayed in Apr 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Nice hotel, good front desk
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Vienna International Shantou Chendian Hotel and giving such a high evaluation. It is our great and sacred mission to provide customers with good enough service. The hotel is located in Chendian area, Chaonan District, Shantou City. There are many special foods and tourist attractions in Chaonan District around it. It is the best choice for your business trip, travel and visiting relatives. Thank you again for your support and affirmation of the hotel. All the staff of Vienna International Shantou Chendian Hotel look forward to your visit again.
Guest User
Standard Single Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 8, 2024
Very good hotel, clean and hygienic
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your recognition of Vienna International Hotel (Shantou Chendian International Branch). Every need of the guests is the direction we sincerely strive for. We will definitely work harder to create a five-star standard. We look forward to your next trip, and we can create more perfect service for you.