Houten Hotel

Houten Hotel Reviews

Houten Hotel

Intersection of No. 324 National Highway and Zhongshan North Road, Chenghai District, Shantou, Guangdong, 515800, ChinaView Hotel Details
Houten Hotel
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Houten Hotel Guest Reviews

3.5/5
139 review
Verified reviews
Location3.6
Amenities3.4
Service3.6
Cleanliness3.6
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All reviews(139)
Positive reviews(101)
Reviews with photos/video(5)
Awesome stay(19)
Strange smell in room(11)
Classy environment(10)
Easy to get around(7)
Friendly front desk staff(5)
Large rooms(4)
Convenient parking(3)
Negative reviews(38)
MUKESH ASNANI
Deluxe Twin Room
Stayed in May 2023
Business travelers
2 review
1.5/5
Posted on May 25, 2023
This is a very bad hotel , I had cockroaches flying in my room, no wifi (they say wifi available but then they say it’s under maintenance today) , carpet was stained with cigarette butts Very poor staff and manager they didn’t even listen to our complaints properly..please avoid this hotel
Response from Property: Dear guests, thank you for your comments on the hotel! We deeply regret your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will inform the relevant departments to improve the quality of service. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to your next visit!
Guest User
Queen Room With Balcony
Stayed in Sep 2023
Business travelers
2 review
2.0/5
Posted on Sep 12, 2023
Bad experience Now hotel. Very. very. Old
Guest User
Deluxe Twin Room
Stayed in Feb 2024
Family
10 review
1.0/5
Posted on Feb 18, 2024
One point is too much. I was deceived. The environment, accommodation, and breakfast were very average. They said parking was free, but the money was automatically deducted when we drove out. We were also charged 69 yuan for parking when we parked. It was so cheating.
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Anonymous User
2-bed Room With Balcony
Stayed in Feb 2024
Family
6 review
1.0/5
Posted on Feb 16, 2024
Because house prices increased during the Spring Festival, and I paid the price 1 month ago, when I checked in at the front desk on the day of check-in, I was told that there were no rooms. I was asked to apply for a refund and then find another hotel. The person in charge of the hotel also said at the time. Don’t you want to think about how much the price of your reservation was and how much it is now? I still want to stay in a hotel during the Spring Festival at such a low price. I will refund the money to you now. Go wherever you like. This shows how bad the integrity of this hotel is?
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Guest User
Deluxe Twin Room
Stayed in May 2024
Solo travelers
4 review
2.2/5
Posted on May 3, 2024
The room smells bad, the hygiene is average, and the facilities are aging
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Xihuankefuxiaojiejie
Superior Twin Room
Stayed in Dec 2023
Couples
1 review
3.0/5
Posted on Feb 25, 2024
The front desk is so unprofessional. I felt like I was begging them to let me stay there.
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Layijitouta
Superior Queen Room
Stayed in May 2024
Business travelers
5 review
1.3/5
Posted on May 15, 2024
The smell is bad and the carpet is dirty
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Anonymous User
Superior Queen Room
Stayed in Apr 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Apr 24, 2024
The quilt and pillow have a peculiar smell
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Guest User
Superior Twin Room
Stayed in Feb 2023
Business travelers
17 review
2.7/5
Posted on Feb 24, 2023
There is no seat at the head of the bed, there is no way to charge the phone, there are women with long hair in the bathroom, the sanitation is not clean, more than 200 per night according to his setting, it is relatively high
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Guest User
1-bedroom And 1-living Room Suite
Stayed in Jan 2023
Family
3 review
1.0/5
Posted on Jan 24, 2023
The hotel is very old, Hygiene: Poor, there is a lot of soot everywhere Facilities: I asked the front desk if there is internet. She said it was being repaired. After reading the comments, the hotel did not have internet. In addition, the signal here is not good at Zhongshan North Road and Shanfen Road, so there is basically no internet status all day long. Upload One video takes one whole night Environment: The facility is too long, there is air leakage, the air conditioner is not heating, the second day of the new year is very cold, and I woke up many times There are still a few problems, the two toilets in suite 1306 are blocked, 2 door seals are sandwiched with plastic and toilet paper, 3 the washbasin in the bathroom inside is broken Don't stay in this hotel. I stayed in this hotel for 465 yuan on the second day of the ***** New Year. It is the best value-for-money suite hotel in Chaoshan area, Vienna. It is worth recommending. I stayed for three nights. Both hotels are in Chaozhou. Anyway, it is a short drive away from Shantou. very close and convenient
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Guest User
Superior Twin Room
Stayed in Jul 2023
Family
4 review
3.7/5
Posted on Jul 24, 2023
The surrounding environment is good, transportation is convenient, and shopping is convenient. Facilities: Older, the air conditioner is a bit noisy. Hygiene: Clean, with a bit of cigarette smell. Service: The service attitude is good and they try their best to meet the needs.
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Anonymous User
Superior Twin Room
Stayed in Jul 2023
Family
14 review
4.2/5
Very Good
Posted on Jul 16, 2023
The room is big and clean. Maybe the hotel is old and the design is a bit old-fashioned, but it does not affect the good impression of it
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Anonymous User
Superior Queen Room
Stayed in Aug 2023
Business travelers
1 review
2.5/5
Posted on Aug 12, 2023
To be honest, it's not worth the price. The facilities are old and the room has a smell.
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Guest User
Deluxe Queen Room
Stayed in Oct 2023
Family
1 review
1.0/5
Posted on Oct 4, 2023
The room is poorly sanitary, musty and the service is average.
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Guest User
Superior Queen Room
Stayed in May 2023
Family
12 review
2.0/5
Posted on May 21, 2023
I won't stay here again. The room facilities are old, and the air conditioning in the room can only be set to 28 degrees. At 1:30 in the morning, the front desk called the engineering department to adjust it. After two or three people came back and forth, they said it couldn't be fixed. Finally, an old engineer came and said that it could only be repaired the next day. Then the front desk was asked to change the room. I was staying with two children at the time. It was so hot that I couldn't sleep because I was sweating all over. Finally, the room was changed at 3 o'clock in the morning! I give you three points because the attitude of the electrician brother at the back and the uncle at breakfast pulled back some points.
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