Let me talk about the advantages first, the environment is very good, the tea trees around the hotel are very comfortable and healing at first glance. The room is also very clean, the whole house is smart and even the hair dryer is from Dyson.
Let’s talk about the dissatisfaction. Although I know there will be a lot of people during the May Day trip, it took five hours to arrive at the hotel after leaving Shanghai, and I was already very tired. The homestay steward said on WeChat that he would contact you five minutes before arrival, and he would come out to pick him up. He contacted on WeChat 20 minutes earlier but no one responded. He called the homestay five minutes before arrival, and told me he was very busy before I finished speaking. He hung up when he called me back. We arrived at the B&B with our luggage. The front desk was in a mess. The lobby was full of guests waiting for their rooms. The explanation given by the front desk was that the previous guests had checked out late and the room hadn't been cleaned yet. After waiting for more than half an hour, I will tell you that the registration has been completed for you, and you can go when the room is ready, and then say that you can come to the front desk to register, and you are completely in a state of no idea. The dishes and time are also pre-booked for dinner. I asked the front desk where to eat and told us it was on the second floor. After sitting on the second floor, there was no waiter to come forward to receive it. Later, after we took the initiative to ask, the waiter said that our reservation was not After eating in this restaurant, I changed the place again. When I went to another dining area, the dishes were served very slowly, and the taste was average. There is a bar in the B&B. The business hours are written at 9:00 p.m., but after 8:00 p.m., the door is not open. I asked the housekeeper and said it opened on time at 9:00 p.m., but there was still no one there at 9:00 p.m. The store kept emphasizing that it was busy, very busy, but I really didn't see what was busy. I looked at it at nine o'clock, and there was almost no one outside. Most of the customers were in the room. I really don't understand how busy you are. What, although two glasses of cocktails were sent to the room later, the mood has been completely destroyed. Even when we checked out at the end, we first told us that we had to pay 2566. We said that we had already paid for the room online, and that we had spent 1088. We spent a dinner at the hotel and ordered The dishes are not expensive, and asked to see the bill details, and said that she did not handle it yesterday, and called another waiter to come down to help us. Finally, after we checked it myself, she said that the consumption was 502.
After the overall experience, the environment is good, but the service is poor. The hotels are all booked in advance. You know in advance how much traffic there will be during the May Day holiday. Many things should be prepared in advance instead of being busy as an excuse for everything. 2000+ booked room, did not enjoy the service matching the price at all, very disappointed!
Outstanding
1142 Reviews