Mu'an Hotel (Shenyang North Railway Station) Reviews

Response from Property: Dear guest: Hello! Flowing slowly, time is soft. Thank you for your support. We will continue to provide excellent quality and more perfect service as always. Thank you for your support and kindness. We look forward to your visit again and wish you a happy day!

Response from Property: What should I say about this? In the reviews, customers have written that they are disposable towels and bath towels. But if you take a look at them, you will know that they are disposable. Even if you don’t read the reviews, you can see that they are disposable towels when you enter the room. If you are not satisfied, you can come forward. Please ask for normal towels at the desk, or cancel the order. The customer is God. Thank you for choosing to stay at our hotel and for your valuable feedback!

Response from Property: Dear guests: Hello! The stream flows slowly and the time is soft. Thank you for your support. We will continue the good quality and more perfect services as always. Thank you for your support and love. We look forward to your visit again. I wish you a happy life every day!

Response from Property: Dear Guest, Thank you very much for your high rating for your stay at our hotel. All sections of the hotel are constantly working to provide more accurate and timely service. Every guest who arrives at our hotel is very happy to acknowledge your contribution. With your trust in us, we will continue to improve and prepare to provide quality service to all our guests. We look forward to your return!",

Response from Property: Hello! Thank you for your strong support to Mu'an Hotel. Your satisfaction is the driving force for the hotel's progress. Needless to say, just come here often! Wish you: smooth work and good mood every day O（∩_∩）O~

Response from Property: You have such a thorough understanding of our building. You know what you are doing on the floors that cannot be reached by the elevator. I am also very surprised. There are 25 floors in this building. 7-10 is the Muchan Hotel, 11-16 is the Atour Hotel, and 17 -23 is an orange crystal. It’s pretty cool if you know what’s going on below the 5th floor!

Response from Property: First of all, I am the person in charge of the hotel. I am here to answer your questions to prove that I am not perfunctory to you. First, our hotel checks out before 12 noon. Letting you check out at 2 o'clock already takes care of your schedule. Second, the card printing system defaults to 12 o'clock. Third, there is nothing wrong with the front desk being a service staff, but respect is mutual. If you don’t understand something, you can ask, but please don’t come up and question it. When others serve you, I hope you understand the minimum respect! Finally, please don’t use pictures of bed sheets and quilt covers that you have slept on to reflect the hygiene of the hotel. After all, who made this thing cannot be proven by just a few photos. If it was there before you checked in, I don’t understand it if it is so big and can’t be seen. If you see it, I don't ask the front desk to change it immediately, and then I don't understand the operation of asking the hotel to refund part of the room fee after leaving the hotel. Can you tolerate it, or can't you bear it? Finally, I wish you a happy life!

Response from Property: After checking out, Ctrip customer service called to say that you were concerned about the decoration next door to the hotel and the black lint on the quilt, and asked the hotel to give a discount on the room rate. As the person in charge of the hotel, I was completely confused by this operation. Normally, We understand that you can't accept the black lint on the quilt, but shouldn't this matter be raised when checking in and let the hotel resolve it? I stayed for 2 days and asked for a discount on the room rate after I left. Are you able to accept this black stuff or not? Room prices are high during the holidays. If you feel that the room price is too high, you can travel during the off-peak period, or you can ask for it on the first day you check in and check out immediately (I originally booked early, but the room price increased by 200 that day. If you check out, we will definitely cooperate. If you find something wrong with us, you will get a discount. It’s almost meaningless.) Finally, I wish you a happy life.

Response from Property: The hotel's reply: Thank you for your valuable feedback. We sincerely apologize and regret for your unpleasant experience during your stay. The hotel management attaches great importance to every guest's opinion, and we will further improve and improve our services. We sincerely look forward to your visit again.

Response from Property: Hello! Thank you for your strong support to Mu'an Hotel. Your satisfaction is the driving force for the hotel's progress. Needless to say, just come here often! Wish you: smooth work and good mood every day O（∩_∩）O~

Response from Property: Hello, distinguished guests! There is a clear notice on the hotel homepage that there is free parking, but the parking spaces are limited. No hotel can say that it has as many parking spaces as there are rooms! Do you think this is true? Besides, there are many first-class parking lots around the hotel. Parking is free from 7 pm to 7 am, and there are many parking spaces. The hotel will also strengthen staff training to improve staff quality. I wish you well!

Response from Property: Dear guests: Hello! We are deeply sorry that we could not get your full praise! The stream is slow and the time is soft. Thank you for your support. We will continue the good quality and more perfect services and facilities as always. Thank you for your support and love. We look forward to your visit again. I wish you a happy life every day. one day!

Response from Property: Thank you for your valuable feedback to us. We sincerely apologize and regret for your unpleasant experience during your stay. The hotel management attaches great importance to every guest's opinion, and we will further improve and improve our services. We sincerely look forward to your visit again.

Response from Property: Thank you for your valuable feedback to us. We sincerely apologize and regret for your unpleasant experience during your stay. The hotel management attaches great importance to every guest's opinion, and we will further improve and improve our services. We sincerely look forward to your visit again.