City Hotel

City Hotel Reviews

City Hotel

No. 1 Meiban Avenue, Longhua District, Shenzhen, Guangdong, 418100, ChinaView Hotel Details
City Hotel
City HotelCity HotelCity Hotel
Check available rooms for your travel dates
We Price Match
1 night

City Hotel Guest Reviews

4.4/5
882 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
Filter by:
Sort by:
All reviews(882)
Positive reviews(836)
Reviews with photos/video(192)
Friendly front desk staff(96)
Delicious breakfast(70)
Easy to get around(67)
Large rooms(53)
Close to metro(31)
Perfect for business trips(18)
Secluded lake view(12)
Stayed multiple times(10)
Negative reviews(46)
Anonymous User
Deluxe Lake-view King Room
Stayed in Aug 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Sep 20, 2024
Cosy and spacious room with all necessary facilities. The hotel staffs were very kind and helpful!
Response from Property: Hello, distinguished guest. Thank you very much for giving us such a high rating. Your satisfaction is our greatest encouragement. We will continue to work hard and look forward to your return
Gonzalez
Special Queen Room
Stayed in Jun 2024
Business travelers
9 review
4.5/5
Great
Posted on Oct 4, 2024
very good location for my trip. Restaurants nearby in shopping mall. Breakfast typical for four stars hotels in China.
Response from Property: Hello, Distinguished Guest. Thank you very much for sharing, your approval and recognition. We will continue to maintain the overall high standard of service so that every guest returns as satisfied as you. I look forward to welcoming you again!
Wong
Deluxe King Room
Stayed in Jun 2024
Family
10 review
4.2/5
Very Good
Posted on Jul 24, 2024
Very close to two shopping malls. Clean room and friendly staff at lobby.
Response from Property: 尊敬的賓客您好,很高興您選擇城市酒店下榻,我們一直致力於為客户提供乾淨舒適的住宿體驗,此次未能百分百獲得您的滿意稍有遺憾,不足的地方我們將努力改進提升,也感謝您的反饋分享。暑期來臨為出行客户做好接待服務小管家,歡迎您的再次光臨,期待再次為您服務!
Guest User
Deluxe King Room
Stayed in Oct 2023
Business travelers
29 review
3.7/5
Posted on Dec 2, 2023
Everything was fine, nothing blow my mind,nothing was bad. Location really depends - only if you have business around
Response from Property: Dear guest: (* ^ __ ^ *) Hello! First of all, thank you for choosing to stay at the city hotel. We also appreciate your recognition and support in all aspects of the hotel. It's my pleasure to serve you. Your satisfaction is our greatest affirmation. We will continue to follow up on your feedback. Thank you very much for your valuable feedback. We will continue to work hard and look forward to your next visit. We wish you and your family a happy life
Gregor Balek
Deluxe Lake-view King Room
Stayed in Jan 2023
Travel with friends
11 review
5.0/5
Outstanding
Posted on Feb 12, 2023
Very nice hotel. Room are big and clean and the staff were very friendly. The hotel is very close to shooping mall and metro station.
Response from Property: City treasure Thank you and welcome you again
Ken
Executive King Room
Stayed in May 2024
Business travelers
1 review
3.7/5
Posted on Jun 12, 2024
Ok la, so far so good
Response from Property: 尊敬的賓客您好,我們會珍惜這份認可,持續優化服務細節,讓每一次入住都成為您美好的回憶,期待您的再次到來。
GGGWong
Deluxe Twin Room
Stayed in Feb 2023
Travel with friends
2 review
4.0/5
Very Good
Posted on Apr 3, 2023
Everything is good Staff is polite and helpful Good spot and near train exit
Response from Property: Thank you. Welcome to visit again
弘毅
Executive King Room
Stayed in Nov 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 22, 2024
Nice hotel!
Response from Property: Thank you for your compliment!
Adarve
Deluxe Lake-view King Room
Stayed in Apr 2023
Business travelers
2 review
4.5/5
Great
Posted on May 11, 2023
Excellent service
Response from Property: Smile in the face, service in the heart, thank you
liang huei
Deluxe King Room
Stayed in Mar 2023
Business travelers
10 review
4.2/5
Very Good
Posted on Apr 26, 2023
All good
Response from Property: thank you for coming
Guest User
Featured Premier Room
Stayed in Nov 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Environment: Nice environment, very convenient. Service: Very good service, very warm. Hygiene: Very good hygiene. Facilities: Complete facilities, relatively new. Good quality and low price, a good choice for business trips
Original TextTranslated by Google
Response from Property: 看到您的好評,我們感到無比榮幸,期待再次為您帶來愉悦的住宿時光!
Anonymous User
Deluxe King Room
Stayed in Oct 2024
Solo travelers
5 review
0.5/5
Posted on Dec 2, 2024
It was a very speechless stay. The air conditioner didn't heat the room. It was very cold in Shenzhen that night. The window was open when I entered the room. I was chilled to the bone. I called the front desk and they told me that the heating would be on at 10 p.m., and they said I would wait. There was no heating at 10 p.m., and there was still no heating at 12 p.m. I woke up at 2 a.m. and it was still not on. I slept all night and had a fever the next afternoon. When I asked again, they said that there was heating last night but not during the day. The room lady said that it should not be on. I was really speechless. If it was on, it was on. If it wasn't on, it wasn't on. Is there any need to lie about this? And I waited all night but it didn't work. There were little white bugs on the bed. I was really speechless. How can a hotel of this level be managed like this? I had to go to Yabao for business trips frequently. There were no hotels nearby, so I chose a hotel with good reviews. As a result, as a result, it was far from the truth. The mineral water used is from Dongpeng. The toothbrush sheds hair when brushing teeth. It's really low-end. Hanting doesn't even use Dongpeng's mineral water. Speaking of advantages, the room is large and the facilities are relatively complete, which meets the level of 4🌟. The bed is also large, but the carpet is very prickly when walking barefoot. The carpet in the corridor creaks when you step on it. I don't know why. The fragrance in the lobby is really unpleasant, and the fragrance can't spread. It can really send people away in minutes when checking in. I used to come here every week, but I'd better choose another place. I don't recommend staying here. Please avoid it! ! Avoid it! ! Avoid it! !
Original TextTranslated by Google
Response from Property: Dear guest, we feel deeply guilty and remorseful for seeing your bad stay. We have deeply reflected on the air-conditioning failure, hygiene issues and other deficiencies and will make comprehensive rectifications, strengthen management and service training, and improve the quality of the hotel. We apologize to you again and hope that you can give us a chance to make up for it. Please contact us if you stay again. We are willing to make better arrangements for you.
Beibilolo
Deluxe King Room
Stayed in Oct 2024
Other
2 review
1.0/5
Posted on Nov 24, 2024
Everything is good. This is not the first time I have stayed here. I have spent tens of thousands of dollars a year. This time there was no hot water. The warm water was not even as hot as 37 degrees. But the front desk didn't lie to me that the weather in Shenzhen was over 10 degrees. The hot water facilities are really bad. Why does it take two days to boil hot water? The drainage of room 1420 was repaired in vain, but it was still blocked.
Original TextTranslated by Google
Response from Property: Dear guests, we would like to express our sincere apologies. This sudden system failure has had a significant impact on the guests who have always supported and favored our hotel. In the future, we will also pay attention to these work details, optimize and improve the shortcomings, and provide customers with a comfortable environment and thoughtful service. It has always been our service. We will continue to work hard to ensure that every guest can feel the quality service, and we look forward to your visit again.
Anonymous User
Special Queen Room
Stayed in Oct 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Nov 25, 2024
The supporting facilities are complete and the surrounding environment is good. There is a lake behind the hotel where you can climb mountains, and there are temples. It is convenient for shopping. There are large shopping malls next to it, and it is also convenient for buses and subways. The front desk assistant is enthusiastic and gives him a thumbs up 👍👍
Original TextTranslated by Google
Response from Property: Thank you for your kind words. The store is well-equipped and surrounded by beautiful scenery, lakes, mountains and ancient temples, making it convenient for shopping and traveling. Xiao Dai is enthusiastic and exemplary. I hope you will patronize us often and continue our good relationship.
Guest User
Deluxe King Room
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 30, 2024
The room is consistent with the picture, I like the decoration style very much, the various facilities are beautifully arranged, the room has good lighting, very clean, rest assured to stay, and convenient transportation around. The service attitude of Xiao Wei at the front desk was very good. The whole check-in process was very pleasant. I slept very well all night. I will choose City Hotel next time😊
Original TextTranslated by Google
Response from Property: 尊敬的貴賓,感恩您的詳盡讚譽!您的滿意是我們前行的動力。城市酒店將不懈努力,以精緻服務與舒適環境,靜候您的再次下榻,續寫美好篇章!