Vienna Hotel (Shenzhen Guanlan Guanhuyuan) Reviews

Excellent service and luxurious accommodations! Highly recommended.

Everything was good, room was clean, only the breakfast was too minimal. Good place for golf play stay.

I thought the hotel in Guanlan would be a bit old. But this hotel gives me a very grand feeling. The room facilities and equipment are well maintained, and there is no trace of age erosion at all. The room is also very large and the windows can be opened for ventilation. Next time I come to Guanlan, I will give priority to this hotel.

The room was very spacious and well-equipped. The front desk service was enthusiastic and they also upgraded the room type for free. I booked 2 nights on the day of check-in. However, due to changes in my itinerary the next day, I needed to check out early. The lady at the front desk enthusiastically helped to deal with it. Thank you!

This time the hotel room was moved to a different location and soundproof earplugs were provided. The room was very clean, and the front desk staff responded enthusiastically and the process was much faster.

First of all, the decoration of the hotel is really good. I’m very impressed. I didn’t take many photos. The room is also very large. I even invited friends over to chat before going to bed. The hygiene and soundproofing are good. It’s not noisy. The environment is worthy of the price.

The front desk guy was great, very nice and polite. The hotel was very comfortable.

Very good, very comfortable stay, the lobby looks very grand

Good service attitude: The hotel staff is very friendly, warm and thoughtful, giving people a home-like feeling. Complete facilities: The hotel has complete facilities, with a laundry room on the 7th floor and a breakfast room on the 3rd floor. Sanitary environment: The hotel lobby is spacious, the rooms are clean and tidy, and the beds are comfortable

The room is very clean. The Vienna brand is trustworthy. I heard the greeting as soon as I entered the door. The front desk service was also very good. I will come again next time. Recommended!

Let's talk about the two items that didn't get full marks. First, the environment, not the hotel itself, but the external environment. I stayed in a room on the fifth floor, but the sound of karaoke downstairs lasted from about nine o'clock to more than three in the morning, and they were singing with a microphone. When they sang the high notes, I could even feel the slight vibration of the floor. At 12:30, I called the front desk to communicate, and the front desk said that I had complained before, but the complaint didn't work. From a personal point of view, staying in a hotel is to get a good sleep and rest during a short journey. From this point of view, I can only give a low score to the environment this time. Because this accommodation experience did not solve my most basic needs for staying in a hotel. I hope the hotel can effectively solve this problem in the future. Then there is the facilities. There is no big problem here, but there is a lighting problem in the room where I live. Specifically, as long as the switch of the corridor light is turned on, all the lighting will be cut off, and then the maintenance personnel must adjust the electric box to solve it. There was no big problem within an hour of my stay. But this problem appeared later. But it is not a particularly serious problem in itself. The lack of corridor lights has an objective impact on the overall lighting of the room, but it is not so serious and acceptable, and the service attitude is very good. So I gave it 4.5 points.

Great, very hygienic

The room smells like smoke Hygiene level is average Not much choice for breakfast The place is relatively isolated There are no shops around

Thank you very much. I lost my phone in the room and was very anxious. I contacted the hotel at around 10 o'clock in the evening and they immediately helped me find it and kept it for several days. Thank you very much. The hotel is clean and hygienic, and the price-performance ratio is high. I am very satisfied!