Shenzhen Nanshan District Qianhai Green Oriental Hotel

Shenzhen Nanshan District Qianhai Green Oriental Hotel Reviews

Shenzhen Nanshan District Qianhai Green Oriental Hotel

2F, Xinyu Jiayuan, No.1040 Qianhai Road, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
Shenzhen Nanshan District Qianhai Green Oriental Hotel
Shenzhen Nanshan District Qianhai Green Oriental HotelShenzhen Nanshan District Qianhai Green Oriental HotelShenzhen Nanshan District Qianhai Green Oriental Hotel
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Shenzhen Nanshan District Qianhai Green Oriental Hotel Guest Reviews

4.6/5
Very Good
896 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(896)
Positive reviews(878)
Reviews with photos/video(203)
Friendly front desk staff(49)
Classy environment(45)
Large rooms(32)
Convenient parking(23)
Strange smell in room(14)
Close to metro(14)
Stayed multiple times(11)
Delicious breakfast(11)
Negative reviews(18)
Jessie1234
Light Enjoyment - Pick-up Light Queen Room
Stayed in Dec 2024
Solo travelers
16 review
3.5/5
Posted on Feb 6, 2025
The staff were very friendly and helpful and the room was comfy. The first room smelt like smoke so the staff kindly moved me to another room. However the carpet was very stained and dirty throughout the hotel, and the washing machine was on every night from midnight which could be heard from the room. Location was good for me as I was staying near my friend but there isn’t much around. It’s also on a main road which could be a bit noisy.
Response from Property: 很抱歉給您帶來了如此糟糕的體驗!請相信我們會立即對相關問題進行嚴肅處理;加強對地毯清潔;確保此類情況不再發生。酒店還有多種不同的房型以供客人選擇,若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉同時;我們會對相關工作人員進行培訓;提高服務質量。為了表達我們的歉意;您下次入住我們給您升級房型;希望您給我們一個致歉的機會。再次向您表示深深的歉意。
Acarelesskeff
Yiju -Warm Double Bed Room
Stayed in Nov 2024
Travel with friends
15 review
2.0/5
Posted on Dec 30, 2024
A mediocre place with bad service. No smiles, no hellos, just want to get you out of their sight.
Response from Property: Hello dear guest! Thank you very much for your review of the hotel! I would like to say sorry to you for your experience during your stay in the hotel. We are very concerned about your review. We will inform the relevant departments of our comments to improve the service quality. The hotel notified the relevant departments for a meeting and review as soon as this incident occurred. Thank you very much for your comments on the hotel. I hope you will give us the opportunity to correct it. I look forward to bringing you a better stay experience next time! - Hotel manager
Andre86
Sleep - Yunqi Queen Room
Stayed in Feb 2024
Solo travelers
94 review
5.0/5
Outstanding
Posted on Mar 5, 2024
Great clean place to stay a couple days but that’s it just a couple
Response from Property: 您好!非常感謝您的點評!能得到您的肯定與讚揚是小林無盡的榮幸。您的滿意就是對我們最大的肯定!入住期間,我們會盡我們最大的努力與權限,爭取為您帶來更好的入住體驗!為了您,我們將不斷超越與完善,期待與您下次美麗的邂逅。希望您能再次歸來!-----格林東方酒店(前海店)
Guest User
Yiju -Warm Double Bed Room
Stayed in Feb 2024
Business travelers
21 review
1.2/5
Posted on Mar 23, 2024
This hotel is so outrageous that it's scary. It looks clean from the outside, but the pillows smelled bad when I slept in the middle of the night. I took off the pillowcase and saw the shocking scene in the picture (the camera also has a beauty function to beautify it a bit). The pillow cores were disgustingly stained and had what looked like blood stains on both pillows. I was completely insomnia and called the guest room to ask for a replacement, but the pillows I got were all in the same condition! They also argued that they had all been disinfected! I especially can't understand that the most basic hygiene in a hotel is bedding, but the pillow core is so dirty that it's disgusting. Can a pillowcase really cover up the situation? ! Thinking of my head and face pressed against such a dirty pillow, I stayed up all night and ran away early in the morning! It really ruins the outlook on life.
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Response from Property: Hello! I'm sorry that I couldn't give you a perfect stay this time. Your valuable opinions are very important to us. We will convey your feedback to the relevant departments and carry out supervision, verification and rectification. Hope you can give us a chance to apologize. Looking forward to your next visit! ——Green Oriental Hotel (Qianhai Branch)
Rouye
Sleep - Yunqi Queen Room
Stayed in Apr 2023
Couples
4 review
5.0/5
Outstanding
Posted on May 25, 2023
When I came to Shenzhen to play, I found out that this hotel can be redeemed with points, so I redeemed it. There are many lovely decorations in the hotel lobby, the room is very clean, and the style is a modern business design. The toilet is separated from the bathroom, and the washbasin is outside, which is good. I don’t know if it’s because it was 520 on the day we checked in. The hotel sent two boxes of soy milk and a pack of small round cakes as welcome snacks. It’s very heartwarming. I like it!
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6/9
Response from Property: Wow, wow, Xiaoge is really happy to see such a high evaluation! Allow Xiaoge to be a little proud, hehe! Xiaoge is very excited to be supported and praised by Xiaozhu for all his efforts. We will be better because of you, and we look forward to being accompanied by Xiaozhu all the way in the future journey~ Xiaozhu must always Come and see Xiaoge! Thank you for choosing GreenTree Oriental Hotel (Qianhai), Xiaoge is waiting for you to go home!
Anonymous User
Sleep - Yunqi Queen Room
Stayed in Apr 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 22, 2023
The room is warm, the service attitude of the front desk staff is very gentle, the room attendant cleans very carefully and is very polite, the room is very clean, the breakfast is exquisite and delicious, and the room type is upgraded for free when you check in, the location of the hotel is also very good , It is also very close to the subway station of Line 9. It is a short walk from the hotel. It is very convenient, and the takeaway is also very convenient. You can have a small robot deliver it to the room. Overall it is great, and I will stay here again next time . Very satisfied, Ness
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Response from Property: Dear friends! Thank you for giving Xiaoge a positive review in spite of your busy schedule. Thank you very much for choosing Green Oriental Hotel. Seeing your review, Xiaoge is very happy~~ In a perfect journey, there are always unexpected encounters We are always warm and moved. We are very happy to serve every guest well. Your satisfaction is our greatest motivation for progress. Xiaoge believes that guests are family members, so that you can feel like going home every time you travel. ——Green Oriental Hotel (Qianhai Branch)
Guest User
Sleep - Yunqi Queen Room
Stayed in Apr 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on May 7, 2023
The front desk of the hotel is very warm, the service is thoughtful, the condition of the rooms is also very good, and it pays great attention to the sense of design. The hotel's various services are very satisfactory. The breakfast is self-service, and there are small pastries, dumpling soup noodles, etc., which are delicious. I especially like this yellow pastry. I personally think it is delicious. There is also free parking, just tell the front desk the license plate when you go out, and the car fee will be free, great! When I come to Shenzhen in the future, I will still choose here! Praise!
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Response from Property: Wow, wow, Xiaoge is really happy to see such a high evaluation! Allow Xiaoge to be a little proud, hehe! Xiaoge is very excited to be supported and praised by Xiaozhu for all his efforts. We will be better because of you, and we look forward to being accompanied by Xiaozhu all the way in the future journey~ Xiaozhu must always Come and see Xiaoge! Thank you for choosing GreenTree Oriental Hotel (Qianhai), Xiaoge is waiting for you to go home!
23333XD
Sleep - Yunqi Queen Room
Stayed in Mar 2023
Other
3 review
5.0/5
Outstanding
Posted on May 4, 2023
Room: The price of 300 during the May 1st period feels very comfortable. The first room I stayed in was a bit smelly, so I directly upgraded the room type and changed the room (p2 original room). The cleaning is also very clean and will not move around thing Takeaway: There is a small robot that delivers it directly to the room. When the robot cannot deliver it, it will be delivered upstairs manually (the robot is super cute) Breakfast: There was a free breakfast when I booked. When I checked in, I mentioned to the front desk that there were two of us, and it was directly upgraded to two for free. , someone will help cook the noodles) Service: The front desk cleaning restaurant service staff are really nice! ! Equipment: The public washing machine and dryer are very convenient, and the clothes are warm and fragrant when you get them
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6/8
Response from Property: Wow, wow, Xiaoge is really happy to see such a high evaluation! Allow Xiaoge to be a little proud, hehe! Xiaoge is very excited to be supported and praised by Xiaozhu for all his efforts. We will be better because of you, and we look forward to being accompanied by Xiaozhu all the way in the future journey~ Xiaozhu must always Come and see Xiaoge! Thank you for choosing GreenTree Oriental Hotel (Qianhai), Xiaoge is waiting for you to go home!
devazoo
Yiju -Warm Double Bed Room
Stayed in Jan 2023
Business travelers
13 review
1.2/5
Posted on Feb 10, 2023
The last guest's teacup was still filled with tea, and the sanitation was not cleaned
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Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Sleep - Yunqi Queen Room
Stayed in Jan 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 4, 2023
The hotel environment is really good
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6/7
Response from Property: Dear guest: Hello! We have always adhered to the concept of "travel with home", mutual trust makes you and me closer! [ GreenTree Eastern Hotel (Qianhai Branch) is located at No. 1040, Qianhai Road, Nanshan District, within 200 meters from the bus station (Nanshan Village West); 5 minutes walk from "Lilin Station" of Metro Line 9, 5km from Shenzhen West Railway Station, and 5km from Shenzhen West Railway Station. Qingqing World, Window of the World, Shenzhen Bay Park and other scenic spots are all 20 minutes away by car. Luxurious and comfortable rooms, wireless network, 24h uninterrupted hot water, all in GreenTree Oriental Hotel] May GreenTree Oriental Hotel (Qianhai Branch) become a touch of warmth in your memories and a constant choice in your future journey. Looking forward to your next stay! -Green Oriental Hotel (Qianhai Branch)
Anonymous User
Sleep - Yunqi Queen Room
Stayed in Jun 2022
Business travelers
131 review
1.0/5
Posted on Jul 11, 2022
I don’t want to give it a single point. The reviews are all fake. The room I saw in the review is different from the room I booked. For the room booked by Ctrip, the front desk didn’t feel like welcoming me. The room was messy like a maze. There were several rooms in the middle of the night. An old man kept making noises, and the front desk refused to answer my call. Ctrip staff went to coordinate, but the front desk ignored it at all. In the end, they made it clear that if the noise continued, they would call the police. Only then did staff come to help solve the noise problem. Moreover, the bathroom was still empty. Very dirty, very rubbish
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Response from Property: Hello, dear little master, I want to say sorry to you. We are very concerned about your review. You booked a room without a window in the hotel. We recommend that you book a room with a window next time. Regarding the room next door you reported. The room was noisy. The hotel sent staff to negotiate immediately. I'm very sorry. The front desk lady didn't receive your call in time because she was busy. If you have any room hygiene issues, you can contact our front desk lady and she will help you solve it. Yes, thank you very much for your comments on the hotel, please stay tuned! Looking forward to your next visit - Green Oriental Hotel (Qianhai Branch)
Guest User
Sleep - Yunqi Queen Room
Stayed in Feb 2025
Couples
19 review
5.0/5
Outstanding
Posted on Mar 8, 2025
酒店位置超便利,步行6左右分鐘直達地鐵站🚇,出行完全不用愁!自駕的朋友也放心,有停車場免費🅿️,完全解決了停車難題~ 前台小姐姐服務熱情周到,暖心的婦女節當天還有準備了玫瑰花🌹,儀式感拉滿!因為入住期間溝通愉快,酒店還貼心免費升級了房型🆙!房間整潔寬敞。 無論是交通便利性、貼心服務還是節日驚喜,都讓人感受到家的温暖。性價比超高,絕對會推薦給朋友,下次來一定再住!✨
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Response from Property: 尊敬的賓客:您好!感謝親對我們給予了這麼大的肯定,讓小林的信心又增加了一些,接下來我們一定要更加努力,希望把最棒最好的一面展現給大家,讓咱的每一位客官都能在記憶裏有個美好的畫面。也祝福親們能夠永遠開心快樂,感謝您哦~
Guest User
Yiju - Worry-free Twin Room
Stayed in Jan 2025
Other
11 review
1.0/5
Posted on Feb 2, 2025
感覺住在垃圾堆上面,地毯臟得離譜,叫不敢站下去,很噁心,房間翻了劣質的香薰薰到頭暈,昨天二十幾度的天氣他們中央空調開暖氣,熱到睡不着,悶熱,凌晨打電話叫他們來調説調不了是中央空調統一開暖氣的!謹慎避雷吧
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Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,硬件設施我們確實沒辦法處理呢,但是你這邊覺得熱可以不開空調,温度剛剛好哦!我們會將意見告知相關部門以提高服務質量。地毯我們已經在安排更換。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Guest User
Sleep - Yunqi Queen Room
Stayed in Feb 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 8, 2025
前台服務很好,樓上有裝修聲音吵,立馬給我們換了一個房間,也告訴我們在哪個平台預訂會優惠😊
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Response from Property: 尊敬的賓客:您好!感謝您選擇格林東方酒店,再多的廣告,不如大家的口口相傳,我們向來重視口碑宣傳,更加重視每一個客人的切身感受,衹要您來到酒店,就是我們的貴客,我們願意盡最大的努力,讓您的深圳之旅變得輕鬆愉快順心, 期待您的再次光臨,感受格林東方酒店不一樣的風采。
Guest User
Comfortable -Quiet Twin Room
Stayed in Jan 2025
Other
1 review
5.0/5
Outstanding
Posted on Feb 16, 2025
停車方便 服務態度不錯 設施設備我喜歡 挺多綠植的 可以
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Response from Property: 親愛的賓客:您好,您的好評小格收下了,很開心您對酒店各方面都給予如此高的評價。通過您細緻入微的描述,可以感受到這次旅程給您帶來的幸福感,這是我們服務者一直追求的,這也將成為我們繼續努力、不斷進取的動力,感謝您入住格林東方酒店(前海路店),期待您的再次光臨