Shenzhen Felicity Hotel

Shenzhen Felicity Hotel Reviews

Shenzhen Felicity Hotel

No.1085 Heping Road, Luohu District, Shenzhen, Guangdong, 518010, ChinaView Hotel Details
Shenzhen Felicity Hotel
Shenzhen Felicity HotelShenzhen Felicity HotelShenzhen Felicity Hotel
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Shenzhen Felicity Hotel Guest Reviews

4.3/5
1754 review
Verified reviews
Location4.4
Amenities4.1
Service4.4
Cleanliness4.4
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All reviews(1754)
Positive reviews(1655)
Reviews with photos/video(338)
Convenient location(227)
Easy to get around(147)
Delicious breakfast(118)
Loved the view(76)
Friendly front desk staff(67)
Close to train station(55)
Luxurious(17)
Negative reviews(99)
MeghaAhmed
Superior Queen Room
Stayed in Oct 2024
Solo travelers
9 review
3.7/5
Posted on Oct 3, 2024
very strategic location and comfortable and clean rooms, breakfast is also quite delicious and close to the Metro and outside there are many restaurants and the Shenzhen railway station is close to markets and shopping places
6/10
Response from Property: Dear Guest,Thank you for sharing your feedback. We appreciate your comments about our hotel. It’s great to hear that you have a good stay in our hotel. Our renovation plan has in progress, I believe gradually update and improvement will bring you different experience. Sincerely look forward to you to visit again, I wish you live happy! Sincerely look forward to you to come again.
Tahira-Sadat
Superior Queen Room
Stayed in Jul 2024
Business travelers
3 review
4.7/5
Amazing
Posted on Aug 2, 2024
It was clean and good location. Value for money and 7 eleven was very convenient in the ground floor
Response from Property: Dear guests, thank you for choosing our hotel and would like to share your experience with us. Sincerely look forward to your visit, we will continue to provide you with comfortable and thoughtful service. Good luck.
Travel rabbitdumpling
Superior Queen Room
Stayed in Jun 2024
Couples
32 review
4.2/5
Very Good
Posted on Jun 25, 2024
Old classy hotel very near to luohu port. Nice small gym, outdoor pool and the staff was friendly. 7-11 store inside the hotel which is very convenient. Room (20th floor) is old and just ok. Bed was uncomfortable.
Response from Property: Dear guests, thank you for choosing our hotel and would like to share your experience with us. Sincerely look forward to your visit, we will continue to provide you with comfortable and thoughtful service. Good luck.
CCM
Superior Queen Room
Stayed in May 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on May 21, 2024
The view from the window of our room was excellent. We also enjoyed the fruits bought on the way we walked from the train station. The buffet breakfast also one of the best part on our stay. The only thing needed to be improve was the washroom which has old tiles on the floor and walls. It was clean though.
Response from Property: Dear guests, thank you for choosing our hotel and would like to share your experience with us. Sincerely look forward to your visit, we will continue to provide you with comfortable and thoughtful service. Good luck.
Guest User
Superior Queen Room
Stayed in Apr 2024
Couples
1 review
4.5/5
Great
Posted on May 28, 2024
The hotel was probably the best in its years. Now, of course, it feels like he’s a little old. But overall the impressions were pleasant. Good hotel.
Response from Property: Dear guests, thank you for choosing our hotel and would like to share your experience with us. Sincerely look forward to your visit, we will continue to provide you with comfortable and thoughtful service. Good luck.
Marco
Superior Queen Room
Stayed in Oct 2024
Business travelers
3 review
1.0/5
Posted on Oct 6, 2024
The hooted counter staff is completely jnprofessional and impolite . The main reason why anhistoric hotel inside 30 years has became a failure like this ... they refuse to return the deposit is illegal and we will notify to police enforcement
Response from Property: Dear guests, we are deeply sorry for not meeting your expectations. The normal check-out time of the hotel is 12 o'clock at noon, and we will agree to delay until 2 o'clock if the room allows. During this period, we have twice reminded you that you have to pay another half-day after the check-out time. Unfortunately, your check out for more than 4 p. m. Normally we have to charge the fees according to the regulations. If you have any questions feel free to contact the hotel assistant manager.
Pat pan
Superior Queen Room
Stayed in Sep 2024
Business travelers
11 review
4.7/5
Amazing
Posted on Sep 23, 2024
location is closed the Luo-Hu boarder and walk around 15mints, quite convenience. This is traditional big hotel and been for long time. but maintain still good and clean. comfortable & quiet. staff are professional and nice. if not have meal at hotel, need to walk around 15 -20 mints can find the restaurant. anyway, this still a good hotel for stay.
Response from Property: Dear guests, thank you for choosing our hotel and would like to share your experience with us. Sincerely look forward to your visit, we will continue to provide you with comfortable and thoughtful service. Good luck.
Chung ho
Superior Queen Room
Stayed in Sep 2024
Family
48 review
3.5/5
Posted on Sep 16, 2024
It is a hotel with over 34+ years history. The facility is old, to me it's acceptable, but for my wife and son, they both prefer more fashionable and modern hotel. The headache to me is it is always traffic on the route to hotel.
Response from Property: Dear Guest, thank you for sharing your feedback. We appreciate your comments about our hotel. It’s great to hear that you have a good stay in our hotel. Our renovation plan has in progress, I believe gradually update and improvement will bring you different experience. Sincerely look forward to you to visit again, I wish you live happy!
ej105
Superior Queen Room
Stayed in Mar 2024
Solo travelers
55 review
4.5/5
Great
Posted on Mar 25, 2024
This is the third time I stayed here. I wanted to write another review because I believe I made a mistake by reviewing the wrong hotel and submitted the wrong hotel photos last time and I felt bad about giving a bad review that was meant for the other hotel. This hotel here, Best Western Felicity in Luohu, is an excellent hotel. I love booking rooms here and it is very convenient with a beautiful view of Shenzhen and Hong Kong. The staff was friendly and speaks good English. I recommend everyone to stay at this hotel.
6/9
Response from Property: Dear guests, thank you for choosing our hotel and would like to share your experience with us. Sincerely look forward to your visit, we will continue to provide you with comfortable and thoughtful service. Good luck.
HKchickon
Superior Queen Room
Stayed in Aug 2024
Family
2 review
4.0/5
Very Good
Posted on Aug 11, 2024
Its an old hotel a lot of stuff shows signs of wear, but its clean, staff pretty friendly, the location is not ideal but not too bad. Would probably stay again.
Response from Property: Dear Guest,Thank you for sharing your feedback. We appreciate your comments about our hotel’s condition and cleanliness. It’s great to hear that you found our staff friendly and the location workable. We’re continuously working on updates and improvements and hope to provide an even better experience on your next visit. We look forward to welcoming you back.
Guest User
Superior Twin Room
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 8, 2024
Great location, right by the Shenzhen railway station and the Hong Kong border so it’s perfect for those travelling. Food at the Chinese restaurant on the 2nd floor was superb, and the breakfast buffet was also good despite the cereal being stale, which was a shame. Other than that everything was satisfactory 👍🏻
Response from Property: Dear guests, thank you for choosing our hotel and would like to share your experience with us. Sincerely look forward to your visit, we will continue to provide you with comfortable and thoughtful service. We wish you live happy!
Koon Eng
Superior Queen Room
Stayed in Oct 2024
Solo travelers
3 review
4.2/5
Very Good
Posted on Oct 7, 2024
Great location with good food and travel to Hong Kong. Hotel a little old
Response from Property: Dear guests, thank you for choosing our hotel and would like to share your experience with us. Sincerely look forward to your visit, we will continue to provide you with comfortable and thoughtful service. Good luck.
Marco
Superior Queen Room
Stayed in Oct 2024
Business travelers
3 review
4.2/5
Very Good
Posted on Oct 5, 2024
Very comfortable and good location hotel need manteinance to be perfect
Response from Property: Dear guests, thank you for choosing our hotel and would like to share your experience with us. Sincerely look forward to your visit, we will continue to provide you with comfortable and thoughtful service. Good luck.
LIM CHIN TONG
Superior Queen Room
Stayed in Jun 2024
Business travelers
2 review
4.0/5
Very Good
Posted on Jun 21, 2024
It's an old hotel and shows it's age, although there have been some renovations it generally looks old. Everything is ok without being outstanding. Near the Luohu crossing to HK which is why I stayed there. Other than the big mall there, it is quite remote from any activity such as restaurants and bars.
Response from Property: Dear guest, thanks for you staying in our hotel. It was great that our location was convenient for you and you were satisfied with it. Also our hotel opposite the Shenzhen Railway Station, Shenzhen subway station, bus station and Lo Wu Commercial City, so guest can choose the most appropriate means of transportation in the shortest time. Our renovation plan has in progress,I believe gradually update and improvement will bring you different experience.Sincerely look forward to you to visit again, I wish you live happy!Sincerely look forward to you to come again.
HOCK GUAN
Superior Queen Room
Stayed in Jun 2024
Business travelers
37 review
4.2/5
Very Good
Posted on Jun 20, 2024
The hotel is well located close to the railway station making travelling very convenient and foods can be found just 10-15 mins away
Response from Property: Dear guests, thank you for choosing our hotel and would like to share your experience with us. Sincerely look forward to your visit, we will continue to provide you with comfortable and thoughtful service. We wish you a happy life!