Vienna International Hotel (Shenzhen East Station, Ha Shui Keng Subway store) Guest Reviews
4.7/5
Outstanding
1193 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1193)
Positive reviews(1159)
Reviews with photos/video(58)
Easy to get around(139)
Classy environment(112)
Close to metro(70)
Large rooms(59)
Friendly front desk staff(56)
Many amenities(50)
Comfortable bed(44)
Delicious breakfast(34)
Negative reviews(34)
Chin Huat
Deluxe Twin room
Stayed in Oct 2023
Travel with friends
10 review
4.7/5
Amazing
Posted on Oct 4, 2023
Clean room and effecient services. Staff are friendly. Nearby metro station and many restaurant.
Response from Property: 您的一字一句,每一個評價對於我們來説都是無比重要,我們一直以“熱情微笑,盡善盡美”為目標,務求得到每一位貴客的認可,希望能讓每一位客人都能感受到我們的熱情服務;希望能給您與家人帶來清爽涼夏,我們一直完善賓客服務,綠色道,快速退房,望其增加您的滿意度,以初心造原味,以匠心慰鄉思!祝您生活愉快!
Guest User
Standard Room
Stayed in Dec 2023
Other
5 review
5.0/5
Outstanding
Posted on Dec 30, 2023
I often come here to stay. The environment is very good. There are many types of breakfast in the morning. The service at the front desk is also superb. Very enthusiastic. The room is clean and very nice. Highly recommended
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your trust in the Vienna Hotel at Xiashuijing Subway Station! For your trust, we will be more persistent. The Vienna Hotel at Xiashuijing Subway Station will always stand in this city, waiting for your arrival! See you there! Wish you: Always smile^_^!
Guest User
Deluxe Twin room
Stayed in Nov 2023
Family
14 review
4.0/5
Very Good
Posted on Nov 27, 2023
The location is excellent and the transportation is convenient. The subway station is just a few minutes away. The hotel has complete facilities, the rooms are clean and tidy, and the stay is very comfortable. The front desk staff are very good, very proactive and enthusiastic. The breakfast is good with many varieties. I personally think it is very cost-effective.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing us in Vienna! When traveling, what you want is comfort, intimacy, and warmth. How can we not try our best to meet your wishes? Because this is also our wish. We hope that everyone who comes to Vienna will be happy!
Guest User
Deluxe Double room
Stayed in Nov 2023
Solo travelers
8 review
5.0/5
Outstanding
Posted on Nov 7, 2023
The room was very satisfactory. It was close to the subway station and convenient for travel. I stayed for two more nights. It was clean and hygienic. There was a dryer in the room, as well as a USB charging head. Free Nongfu Spring water was also provided.
Original TextTranslated by Google
Response from Property: Dear guests, Hello! Thank you very much for choosing Vienna Hotel Huaixia Shuijing Subway Station and giving your attention and affirmation. Your support and encouragement are the driving force for our continuous progress. May our sunny and warm service bring you the supreme service experience. Welcome to visit us again!
Guest User
Standard Room
Stayed in May 2024
Family
4 review
3.0/5
Posted on May 4, 2024
The facilities are OK, the hygiene is quite clean, the environment is convenient near the subway, and there are several restaurants next to the hotel for eating. Every time I come to my relatives' house, I will choose to stay in this hotel. The only difference is that the buffet breakfast is too simple and there are too few varieties. The tableware for eating does not seem to be disinfected well. It looks like it has just been put into the disinfection cabinet. There are flies when eating, which makes me feel uneasy. I hope there will be improvements.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay in the hotel. Your valuable opinions are very important to us. We will inform the relevant departments of your opinions to improve the quality of the restaurant and strengthen the disinfection of tableware to avoid similar situations. If you have any questions during your stay, you can also contact the front desk directly and we will solve them for you in time. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again!
Guest User
Standard Room
Stayed in Jan 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 12, 2024
Convenient transportation, good service, very satisfied
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for choosing Vienna Hotel at Huaixia Shuijing Subway Station and giving your attention and affirmation. Your support and encouragement are the driving force for our continuous progress. May our warm and sunny service bring you the supreme service experience. Welcome to visit us again
Guest User
Deluxe Double room
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 9, 2024
Very good. Very good experience
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition of Xiaowei's home. Simple life is like a cup of fragrant tea. The more you taste it, the more delicious it will be. Good quality products will prove their unique value under the test of time. Satisfaction is just the starting point, touching and surprising are our goals. I believe that Xiaowei will not disappoint dear guests. I look forward to your stay again!
Anonymous User
Business Suite
Stayed in Apr 2024
Family
10 review
4.7/5
Amazing
Posted on Apr 6, 2024
I am quite satisfied. It is a triple suite, and they only give me two disposable toothbrushes. Three people check in at night and get up in the morning. At least six are needed. You have to ask for extra.
The environment is good. Parking is a bit difficult because it is in the same parking lot as the supermarket.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Vienna Sewerage Station and sharing your stay experience. We will do our best to provide you with a more comfortable stay. We will continue to work hard to create a more warm housing experience and clean and tidy bathroom for every guest. Thank you again for your high evaluation and recognition of Xiaoweijia. We sincerely look forward to your next visit and wish you a happy life!
Anonymous User
Deluxe Double room
Stayed in Mar 2024
Business travelers
3 review
2.5/5
Posted on Mar 25, 2024
How should I put it? The person at the front desk really makes people uncomfortable. He is also very rude when he calls. "I'm so busy now that I don't have time to talk to you!" When he was checking me in, he kept saying "tsk" from time to time. I don't think he is suitable to be a front desk person. He makes people feel very bad. He is more suitable to be a big boss.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are very sorry that we failed to bring you a satisfactory stay experience. We attach great importance to your feedback and will definitely strengthen training service awareness to prevent such bad experiences from happening. We hope you can give us another chance. We once again express our deepest apologies and sincerely look forward to your visit again!
Guest User
Deluxe Double room
Stayed in Sep 2023
Business travelers
16 review
5.0/5
Outstanding
Posted on Sep 16, 2023
We stayed there on the day it rained heavily. The hotel was very good and the service was good. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your affirmation of Vienna International Hotel Shenzhen Xiashuijing Subway Station Branch! It is our responsibility to provide you with quality service. We will strive to do better and sincerely look forward to your visit again!
Ouranzhongdebiran
Deluxe Twin room
Stayed in Feb 2024
Family
18 review
4.7/5
Amazing
Posted on Feb 17, 2024
The price is good, the location is convenient, the environment is quiet, the hygiene is good, and the room is large. It is really worth recommending. The facilities are a bit old but acceptable. The service of the front desk lady is warm and considerate. These are all great. The only thing is that the incense you use in the lobby and corridors is not good. It smells like the low-quality incense powder of my mother's era. I feel dizzy after smelling it. I hope it can be improved and it will be perfect.
Original TextTranslated by Google
Response from Property: Thank you for your careful review! Your valuable comments are very important to us, and we will inform the relevant departments to improve the relevant quality. You must be a very tasteful person! The good service is because there are guests like you who are always paying attention to us. We are committed to providing you with a cordial and thoughtful stay experience. We believe that guests are family, so we are particularly concerned, caring, considerate, caring and warm about everything during your stay. Here, we will, as always, welcome you again with a cordial smile, thank you!
Guest User
Featured Room (Double bed)
Stayed in Jun 2023
Business travelers
29 review
5.0/5
Outstanding
Posted on Jul 8, 2023
It's pretty good. The room is quite satisfactory and has all the necessary facilities. The bed is also very comfortable. Although the downstairs is a big road, it doesn't feel noisy. The room has been upgraded. The price is very worthwhile, and breakfast for two is included , recommend Amway to stay
Original TextTranslated by Google
Response from Property: Every word and every comment from you is very important to us. We have always been aiming at "smiling warmly and making perfection as perfect as possible", in order to get the approval of every distinguished guest, and hope that every guest can feel Our enthusiastic service; we hope to bring you and your family a refreshing and cool summer. We have been improving guest services. Your suggestions are our driving force. I wish you a happy life!
Charles
Standard Room
Stayed in Aug 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Aug 24, 2023
Hygiene: Clean and hygienic, the bed is very comfortable
Original TextTranslated by Google
Response from Property: The best travel is to discover a long-lost emotion in Vienna. And among tens of millions of people, there is no one step earlier, nor one step later, Xiaowei is glad to meet you, and only if you miss it will you have a new encounter; fate is, neither early nor late, just right. Because of his professionalism, he is excellent, Xiaowei is also growing, hoping to provide more perfect services to customers. Let you not only have a sweet sleep, but also a small surprise and a small touch brought to you by Xiaowei, giving you a shallow look back at time;
Tsoi Man Fai
Business Suite
Stayed in Dec 2023
Family
1 review
3.2/5
Posted on Dec 19, 2023
The location of the hotel is ideal. It is very close to Xiashuijing Station of Metro Line 5. There is a China Resources Supermarket and KFC downstairs. The price includes breakfast and it is not expensive.
However, most of the hotel room types are smoke-free. This time we stayed in a triple suite. As soon as we walked out of the corridor on the upper floor, there was a smell of cigarette smoke. What’s more, when we opened the door, the smell of smoke filled the whole room☹️It’s really difficult for us non-smokers. It was uncomfortable, but luckily the weather turned cooler and I had to open the two windows to allow convection and turn off the air conditioner before I could sleep.
We advise non-smokers and travelers with children to pay attention.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Standard Room
Stayed in May 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 10, 2023
room clean
Environment: beautiful environment
Service: The front desk is superb
Facilities: relatively complete
Original TextTranslated by Google
Response from Property: We always hope that guests can feel the warmth and comfort of Xiaowei from the moment they step into the hotel. We are very happy to get your evaluation. Your evaluation proves that Xiaowei has not disappointed you. A good mood starts in the morning, and it can bring you satisfaction. We are happy in our hearts, and will work harder. We sincerely look forward to your coming again. We will continue to provide the best service and quality, and give back to the best of you. We will always be with you on the road ahead!