Vienna Hotel (Shenzhen Longhua Yicheng Center)

Vienna Hotel (Shenzhen Longhua Yicheng Center) Reviews

Vienna Hotel (Shenzhen Longhua Yicheng Center)

No.860 Meilong Avenue, Longhua District, Shenzhen, Guangdong, 515100, ChinaView Hotel Details
Vienna Hotel (Shenzhen Longhua Yicheng Center)
Vienna Hotel (Shenzhen Longhua Yicheng Center)Vienna Hotel (Shenzhen Longhua Yicheng Center)Vienna Hotel (Shenzhen Longhua Yicheng Center)
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Vienna Hotel (Shenzhen Longhua Yicheng Center) Guest Reviews

4.7/5
Outstanding
679 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(679)
Positive reviews(659)
Reviews with photos/video(275)
Friendly front desk staff(75)
Classy environment(68)
Convenient for shopping(34)
Near shopping area(27)
Large rooms(24)
Many dining options(20)
Would stay again(19)
Convenient parking(18)
Negative reviews(20)
Guest User
Deluxe Room (Double bed)
Stayed in Mar 2024
Family
4 review
4.2/5
Very Good
Posted on Apr 2, 2024
good services, clean, convenience, fair price and good location.
Logic_wear_
Deluxe Room (Double bed)
Stayed in Aug 2024
Travel with friends
16 review
5.0/5
Outstanding
Posted on Aug 20, 2024
Nice 😊
Response from Property: Whatever you like, Vienna will always be your home. Love you! Welcome to come home and check it out often! Please come often!
Guest User
Standard Room (2 beds)
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Oct 5, 2024
Since I stayed at Vienna Hotel for the first time in 2017, I have basically chosen this brand of hotel for my trips. The service is very good, the room is large, well ventilated, and the facilities are complete. The price during the National Day holiday is very reasonable. It is close to the North Station. We went to Hong Kong early the next morning, and it only took 10 minutes to get to the North Station by taxi. It was very convenient. I stayed again after returning from Hong Kong. I will come again in the future.
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Response from Property: Just like it, Vienna will always be your home. Love you! Welcome to come home often! Come often!
Guest User
Deluxe Room (Double bed)
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 5, 2024
The hotel is a quiet place in the middle of the hustle and bustle; the room is very clean and tidy, the guy and girl at the front desk were very patient when checking in, and the service is very good; they even upgraded the room for trouble, and the room is also very clean ~ I am very satisfied and the service is great Caring, facilities: everything you need is there, very complete and hygienic: the whole room is clean and tidy, and the toilet is very smart
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6/7
Response from Property: Dear guest, hello! I am your online butler "Xiao Wei". Thank you for taking the time to give a sincere review of Vienna Hotel Longhua Yicheng Center. We now provide free check-in, storage, taxi and wake-up services, hoping to provide you with the best check-in experience. Thank you again for your love for Vienna Hotel Longhua Yicheng Center. Xiao Wei looks forward to you coming home often to check if I am slacking off!
Fubiyuman
Standard Room (Double bed)
Stayed in Sep 2024
Other
1 review
3.5/5
Posted on Oct 4, 2024
The carpet and bathroom door in the room need to be replaced and repaired. The Vienna branches in other cities have free breakfast coupons available, but this one does not need to be purchased by yourself and there are few breakfast styles. However, the front desk lady and the cleaning lady are very polite and enthusiastic in providing service.
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Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Standard Room (Double bed)
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 17, 2024
It's my first time staying at this Vienna hotel. The experience is good👍. The front desk service attitude is enthusiastic and the room is very clean. Next time I come with friends, I will stay in this hotel. The nearby shopping mall is convenient and there are fireworks everywhere🎆haha😄Like
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Response from Property: Just like it, Vienna will always be your home. Love you! Welcome to come home often! Come often!
Xiannverbuhejiu🧚‍♀️
Standard Room (Double bed)
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 3, 2024
The hotel is clean and tidy. The room is spacious and bright. The room type was upgraded for free. The hotel is in a great location. Transportation and shopping are also very convenient. The front desk lady is also very enthusiastic. The room price is also very affordable. Super satisfied~
Original TextTranslated by Google
Response from Property: Just like it, Vienna will always be your home. Love you! Welcome to come home often! Come often!
Guest User
Deluxe Room (Double bed)
Stayed in Aug 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 25, 2024
I was attracted by the appearance of the hotel in the evening. The twin room has a large space and the decoration style is also very good. It is very convenient to go shopping in the mall just across the street.
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Response from Property: We are very glad that you had a pleasant stay in our hotel. Your satisfaction and good comments are our greatest pride. We will take your suggestions and feedback as an important reference to improve service quality and facilities. Thank you for your support and enthusiasm, and hope to serve you again!
Guest User
Deluxe Room (Double bed)
Stayed in Aug 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Aug 24, 2024
The hotel's exterior was so beautiful at night that I was attracted to it. When I entered the hotel lobby, I found that the decoration of this Vienna hotel was also very good, the facilities and equipment were very good, and there were free hot tea and fruit tea to drink. The most important thing was that there was free sugar water supper at night. The service was also in place, which was really considerate.
Original TextTranslated by Google
Response from Property: We are very glad that you had a pleasant stay in our hotel. Your satisfaction and good comments are our greatest pride. We will take your suggestions and feedback as an important reference to improve service quality and facilities. Thank you for your support and enthusiasm, and hope to serve you again!
Guest User
Enjoyable Family Double Bed Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 24, 2024
I arrived late last night. I wanted to book a family room but booked a double room by mistake. The front desk lady was very considerate and helped me change it to a family twin room. Otherwise, our family couldn't stay. I specifically praised the lady yesterday. Thumbs up. I will come again next time.
Original TextTranslated by Google
Response from Property: Thank you for your good comments about our hotel. We are very happy to provide you with a comfortable stay.
Anonymous User
Standard Room (Double bed)
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 24, 2024
The room is large and has carpets but there is no smell. I have stayed in other Vienna hotels before and the carpets all have smells. Seeing that I have children, the aunt took the initiative to send an extra set of toiletries, which is very considerate.
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online butler "Xiao Wei". Thank you for taking the time to give a sincere review of Vienna Hotel Longhua Yicheng Center. We now provide free check-in, storage, taxi and wake-up services, hoping to provide you with the best check-in experience. Thank you again for your love for Vienna Hotel Longhua Yicheng Center. Xiao Wei looks forward to you coming home often to check if I am slacking off!
Guest User
Deluxe Room (2 beds)
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 19, 2024
Facilities: You will feel like home when you enter the room Sanitation: Clean and neat! Environment: Quiet Service: The front desk lady introduced patiently, politely and smilingly, and the service was first-class
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Response from Property: After receiving your praise, our mood is like a sunny day. Thank you very much for your affirmation and recommendation to us. We will continue to do better!
Guest User
Deluxe Room (Double bed)
Stayed in Aug 2024
Family
14 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Relatives came to visit and booked this. It was a great experience! The room was very clean, spacious and comfortable. The bathroom was very clean. It was very comfortable to stay in. The front desk lady was very enthusiastic. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Just like it, Vienna will always be your home. Love you! Welcome to come home often! Come often!
KanBaBa
Family 2-bed Room
Stayed in Aug 2024
Family
3 review
2.7/5
Posted on Aug 12, 2024
When I checked in for the first time, I booked a family room and was arranged to stay on the 5th floor. It had a double bed + a single bed. The space was okay, but the air-conditioning was insufficient and the shower area leaked seriously. In addition, when I opened the cabinet, I found two Three used old towels were included, which was not hygienic.
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Response from Property: Dear guest, thank you very much for your evaluation and feedback about our hotel. We value your opinions and suggestions very much, and we sincerely apologize for the problems you encountered during your stay. First of all, we are deeply sorry for the lack of air conditioning, leakage in the shower room and hygiene problems you encountered during your stay. The occurrence of these problems is due to the insufficient management of details in our hotel. We will seriously reflect on and strengthen management to ensure that similar problems will not happen again. In response to the towel issue you mentioned, we have retrained our cleaning staff and strengthened the cleaning and inspection of the rooms to ensure that every guest can enjoy a clean and tidy accommodation environment. In order to solve the problems you encountered during your stay, we have taken specific rectification measures, including strengthening equipment maintenance and cleaning, improving staff service awareness and skills, etc. We will continue to work hard to provide every guest with a better accommodation experience. Finally, thank you again for your review and feedback about our hotel. We attach great importance to your opinions and suggestions and hope you can visit our hotel again. We will serve you wholeheartedly and let you feel our sincerity and care.
Guest User
Deluxe Room (Double bed)
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 4, 2024
The hotel has a good environment and location. There is free sugar water to drink at night. The waiter has a good attitude. It was a pleasant stay. I will come again if I have the opportunity.
Original TextTranslated by Google
Response from Property: Thank you for your good comments about our hotel. We are very happy to provide you with a comfortable stay.