Lavande Hotel (Shenzhen Longgang Dayun Center Jixiang Metro Station) Reviews
Lavande Hotel (Shenzhen Longgang Dayun Center Jixiang Metro Station)
No.398 Ailian Section of Shenhui Road, Longgang District, Shenzhen, Guangdong, 518116, ChinaView Hotel Details
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Lavande Hotel (Shenzhen Longgang Dayun Center Jixiang Metro Station) Guest Reviews
4.6/5
Very Good
839 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(839)
Positive reviews(799)
Reviews with photos/video(86)
Classy environment(83)
Easy to get around(73)
Friendly front desk staff(67)
Close to metro(33)
Convenient parking(28)
Average sound insulation(22)
Delicious breakfast(14)
Stayed multiple times(13)
Negative reviews(40)
Guest User
Deluxe Double Room
Stayed in Aug 2024
Couples
55 review
5.0/5
Outstanding
Posted on Sep 12, 2024
Good !
Kumar
Business Room (2 Beds)
Stayed in Mar 2023
Business travelers
12 review
3.0/5
Posted on Mar 28, 2023
Nice stay
Guest User
Elegant Double Room
Stayed in Sep 2021
Solo travelers
6 review
5.0/5
Outstanding
Posted on Sep 26, 2021
Very goood, super hotel for this money)
Guest User
Deluxe Room (2 Beds)
Stayed in Nov 2023
Family
3 review
1.0/5
Posted on Nov 12, 2023
Not to mention the tattered towels, the wait for hot water took too long. It was already cold, and the child was naked waiting for hot water to take a shower. The child wanted to watch a cartoon and it cost 48 yuan. What kind of Lavande Hotel is this? Go grab the money! In addition to not turning on the air conditioner, it is extremely loud! The experience is seriously bad! Strongly not recommended!
Original TextTranslated by Google
Response from Property: We are very sorry that you were not satisfied with your stay this time. Thank you for your review. We will definitely make improvements based on the issues you raised and look forward to your next experience. In addition, if you have any questions during your stay, you can dial ‘0’ to the front desk. Xiaoli will serve you wholeheartedly 24 hours a day. I hope you can let Xiaoli accompany you during your future travels ~ I wish you a happy life
albine
Deluxe Double Room
Stayed in Feb 2024
Family
4 review
2.2/5
Posted on Feb 16, 2024
The room was very small, and all the large bed rooms faced the subway. I couldn't sleep at 6 o'clock in the morning. The breakfast was very poor. Apart from fried noodles and fried rice, there was basically nothing else to eat, not even milk.
Original TextTranslated by Google
Response from Property: Thank you for letting us know about the problems you encountered during your stay at our hotel. We regret that we did not meet your expectations and please allow us to express our sincerest apologies. We hope to have the opportunity to serve you better in the near future.
Anonymous User
Deluxe Business Suite
Stayed in Jul 2023
Other
3 review
2.0/5
Posted on Jul 29, 2023
The corridors of the hotel are very old and there is no air conditioning. The environment is cluttered. There are not only hotels but also various offices and clubs in the same building. It is very messy. In addition to the tenants, there are various foreigners in the elevators. Anyway, I feel very unsafe. The rooms also have smelly services. The attitude is average and the environment is not suitable for my consumption situation.
Environment: poor
Hygiene: general deviations
Facilities: old
Service: average
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Business Room (2 Beds)
Stayed in Jul 2023
Travel with friends
4 review
1.2/5
Posted on Jul 10, 2023
The back of the bed was stained with hair, the sheets had pink stains, the TV background board was moldy, and the floor was dirty and sticky.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Deluxe Business Suite
Stayed in Jun 2023
Business travelers
3 review
1.7/5
Posted on Jun 18, 2023
This is probably the Lavande Hotel with the worst environment and worst hygiene I have ever stayed at.
The room was moldy and the chairs were terribly dirty. There were blood stains and yellow spots on the quilt. I was too tired to change rooms. The hygiene was not as good as some hotels costing 100 or 200 yuan! Choose carefully!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Xiafeifei
Deluxe Double Room
Stayed in Dec 2023
Other
2 review
1.0/5
Posted on Dec 20, 2023
The hotel has average value for money, the price is not worth it compared to the service, and it is noisy next to the subway station.
Original TextTranslated by Google
Response from Property: We are very sorry that you were not satisfied with your stay this time. Thank you for your review. We will definitely make improvements based on the issues you raised and look forward to your next experience. In addition, if you have any questions during your stay, you can dial ‘0’ to the front desk. Xiaoli will serve you wholeheartedly 24 hours a day. I hope you can let Xiaoli accompany you during your future travels ~ I wish you a happy life
Shuangxiyingmenshb
Deluxe Business Suite
Stayed in Feb 2024
Business travelers
8 review
2.0/5
Posted on Feb 23, 2024
There are many mosquitoes and poor sound insulation...not very satisfied!
Original TextTranslated by Google
Response from Property: Thank you for letting us know about the problems you encountered during your stay at our hotel. We regret that we did not meet your expectations and please allow us to express our sincerest apologies. We hope to have the opportunity to serve you better in the near future.
Guest User
Deluxe Double Room
Stayed in Aug 2023
Family
8 review
1.7/5
Posted on Aug 19, 2023
The worst experience I have ever had in a hotel. The deluxe double room costs 285 yuan. After checking in, I found it was very noisy. The room is on the 0th floor and the window is close to the road. After double-checking that the window was closed, the noise from the vehicles was extremely loud and there was no way to rest. Basic conditions. When I called the front desk to change rooms, the attitude was also very bad. They replied that the deluxe double rooms are all on the roadside. There was no warning on the booking page or during check-in that the room would be noisy if it was on the roadside. It's okay to ask to change rooms, but we need to add 30 yuan. Later, we were told that because we had already checked in, we had to check with the housekeeper to confirm whether there would be an additional cleaning fee. The cleaning attitude was not good. When we came over to check it out, we were told that if the quilt was tampered with, a cleaning fee would be charged ( After checking in, I did change into the hotel's disposable slippers and lay down outside the quilt on the bed to rest for a while). The front desk was told that the front desk would contact us about changing rooms. After waiting for almost half an hour, no one contacted us. We called the front desk again and said that we needed to go downstairs to handle the matter. A total of 60 yuan would be charged for changing rooms (30 yuan for the room change price and 30 yuan for the cleaning fee). We agreed to change the room. After the change, The layout of the room is the same as the original room, but it is quieter because it is not close to the road. However, the hotel's facilities are also very average. The water in the shower room is slow, the wall lights can only be turned on but not off, and some furniture or cabinets are damaged. The hotel only has 1/10/11 floors, and other floors are offices of other companies. Overall, I am not very satisfied. This is my first time staying at Lavande, and I won’t be staying there again. The service is not even as good as a hotel with a hundred or two hundred dollars. Not recommended to stay.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!