Orange Hotel (Shenzhen North Railway Station) Reviews
Orange Hotel (Shenzhen North Railway Station)
No.302 Minzhi Avenue, Longhua District, Shenzhen, Guangdong, ChinaView Hotel Details
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Orange Hotel (Shenzhen North Railway Station) Guest Reviews
4.8/5
Excellent
1650 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1650)
Positive reviews(1621)
Reviews with photos/video(348)
Delicious breakfast(157)
Friendly front desk staff(149)
Easy to get around(119)
Classy environment(107)
Close to metro(42)
Perfect for business trips(25)
Well designed(23)
Delicious buffet(9)
Negative reviews(29)
Guest User
Deluxe Queen Room
Stayed in Nov 2024
Family
29 review
5.0/5
Outstanding
Posted on Dec 7, 2024
The staff are very friendly and accommodating. Liu LanLan at the Front Desk always greets me with a small and a personal snack bag. 😄
Response from Property: Thank you for taking the time to comment on our service. Your arrival is an affirmation of our continuous improvement. We welcome you to stay with us again and wish you a happy life!
Jutaporn
Superior Queen Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 24, 2024
We had an amazing stay at Orange Hotel. Impress with how advanced of the digitalization, staff courtesy and services. Location is super ideal as many shops and restaurants nearby!
Response from Property: Thank you for taking the time to comment on our service. Your arrival is an affirmation of our continuous improvement. We welcome you to stay with us again and wish you a happy life!
Guest User
Double Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 25, 2024
Nice hotel, spacious room and good location. A lot of nice food in the surroundings. Friendly staff. Nice breakfast.
Response from Property: Thank you for taking the time to comment on our service. Your arrival is an affirmation of our continuous improvement. We welcome you to stay with us again and wish you a happy life!
Zee.k
Double Room
Stayed in Jun 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Jul 25, 2024
The hotel is really spotlessly clean, the rooms are spacious and good for a nice nights sleep. The staff are polite and friendly :)
Response from Property: Thank you for leaving a good comment on our hotel. We are very happy to provide you with a comfortable accommodation experience.
Li
Double Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 10, 2024
nice nice nice
Response from Property: 感謝您在百忙之中對我們的服務做出點評,你的到來及肯定是我們不斷進步的方向,歡迎您的再次入住,祝您生活愉快!
sansan33
Deluxe Queen Room
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 11, 2024
⭐⭐⭐⭐⭐ Professionalism of the staff😀
⭐⭐⭐⭐⭐ Hotel breakfast meal is nice!
⭐⭐⭐⭐⭐ Cleanliness was apparent, with meticulous daily room cleanings that left my space spotless
⭐⭐⭐⭐⭐ Location is unbeatable, close to the MRT, a bustling mall, and a well-stocked supermarket.
⭐⭐⭐⭐⭐ The comfort of the bed was 👍👍, cradling me into a deep, restorative sleep night after night.
⭐⭐⭐⭐⭐ Hotel have laundry and dryer added a layer of convenience to my stay.
⭐⭐⭐⭐⭐ Hotel innovative delivery bot service ensured that any order (food n drink's delivery) was promptly and safely delivered right to my door.
⭐⭐⭐⭐⭐ Refreshing orange scent of the hair, body, and hand soaps, which added a burst of citrus delight to my daily routine.
This hotel isn’t just a place to stay; it’s a sensory experience that caters to all your needs. Give this orange hotel a chance to serve you better👍👍👍
6/8
Response from Property: Hello! Thank you for your comments on our service in your busy schedule. Your arrival is an affirmation of our direction of continuous improvement. Welcome to stay with us again and wish you a happy life!
Guest User
Superior Queen Room
Stayed in Oct 2024
Business travelers
1 review
4.5/5
Great
Posted on Nov 23, 2024
This is a great hotel and good value for money given location. Number one thing is the staff and their friendliness. They are happy to help with anything. While they may not speak much English, this is not a problems with the technology they use to understand your request and answer you. I had an issue with a change of plans and they had no problems with me keeping my room for a couple more hours post normal checkout time. The location is great in terms of many eating options starting straight out of the entrance, plus all other facilities you need. Metro at my walking pace was just over 5 minutes and and many taxis pass by. Breakfast is the same as all hotels during my China stay, with fruit, cereal then some European and mostly Chinese options. I would definitely come back if I need to visit Shenzhen again.
Response from Property: 感謝您在百忙之中對我們的服務做出點評,你的到來及肯定是我們不斷進步的方向,歡迎您的再次入住,祝您生活愉快!
C.Onn
Double Room
Stayed in Mar 2024
Business travelers
59 review
4.2/5
Very Good
Posted on Apr 14, 2024
Free laundry room, breakfast was good, room was clean, bed was comfartable, pillow was good, location is good with nearby restaurant. Everything is orange in here, the vibes was good, and most importantly very friendly to anti-smokers, they will fine the smokers for smoking in the room for RMB 1000 for cleaning fee.
Response from Property: Hello! Thank you for your comments on our service in your busy schedule. Your arrival is an affirmation of our direction of continuous improvement. Welcome to stay with us again and wish you a happy life!
Guest User
Double Room
Stayed in Dec 2023
Business travelers
10 review
3.7/5
Posted on Apr 16, 2024
The hotel is clean and comfortable. The shampoo smells good. The tea also in orange taste!
Response from Property: 感謝您下榻桔子深圳北站酒店,對於您在入住期間的經歷,我們深感遺憾,您的寶貴意見對我們非常重要,我們會將您寶貴的意見提交至相關負責人瞭解並解決,若您下次至此,希望您能再次預訂酒店,給我們一個跟您致歉的機會,期待您的再次光臨。
Shu Yong Lim
Double Room
Stayed in Oct 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 26, 2024
Service excellent, staffs are helpful, convenient location
Response from Property: 感謝您在百忙之中對我們的服務做出點評,你的到來及肯定是我們不斷進步的方向,歡迎您的再次入住,祝您生活愉快!
TJ
Double Room
Stayed in May 2024
Business travelers
5 review
4.5/5
Great
Posted on Jun 14, 2024
Smooth check in. Great breakfast. Will definitely stay here and recommend people here again.
Response from Property: 您好!感謝您在百忙之中對我們的服務做出點評,你的到來及肯定是我們不斷進步的方向,歡迎您的再次入住,祝您生活愉快!
Guest User
Superior 2-bed Room
Stayed in Jun 2024
Couples
1 review
4.2/5
Very Good
Posted on Jul 22, 2024
Hotel location good
Staff friendly very convenient to go to the train station
Response from Property: 您好!感謝您在百忙之中對我們的服務做出點評,你的到來及肯定是我們不斷進步的方向,歡迎您的再次入住,祝您生活愉快!
Guest User
Superior Queen Room
Stayed in Feb 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Mar 4, 2024
The room is spacious and clean. We left something behind and only realized it after leaving. The hotel staff were very helpful and communicative, and mailed us back the item a few hours later. Highly recommended!
Response from Property: 您好!感謝您在百忙之中對我們的服務做出點評,你的到來及肯定是我們不斷進步的方向,歡迎您的再次入住,祝您生活愉快!
KTeo
Superior 2-bed Room
Stayed in Feb 2024
Family
7 review
4.2/5
Very Good
Posted on Mar 29, 2024
Hotel is good and cosy. But location is 30-40min taxi ride away from most attractions.
Response from Property: Dear guest: Thank you for staying at Orange Shenzhen North Station Hotel. We are deeply sorry for your experience during your stay. Your valuable opinions are very important to us. We will submit your valuable opinions to the relevant person in charge for understanding and resolution. , if you come here next time, I hope you can book the hotel again and give us a chance to apologize to you. We look forward to your visit again.
Time Traveller123
Suite
Stayed in Jan 2024
Other
33 review
3.7/5
Posted on Feb 8, 2024
They really need to improve their breakfast. You can’t just rely on noodles for breakfast. Plus their service needs improvement. I reached at 5 pm for check in and they said I need to wait for 20 minutes because the room wasn’t ready. I had booked this room a week ahead on the app. And as a compensation for their mistake, the receptionist offered me a bottle of water. Very strange situation. I had booked a suite and they couldn’t get it ready even until 5:30 pm.
Response from Property: 尊敬的賓客:感謝您下榻桔子深圳北站酒店,對於您在入住期間的經歷,我們深感遺憾,您的寶貴意見對我們非常重要,我們會將您寶貴的意見提交至相關負責人瞭解並解決,若您下次至此,希望您能再次預訂酒店,給我們一個跟您致歉的機會,期待您的再次光臨。