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This looked and felt like a top notch business hotel and very conveniently located next to a mall with plenty of dining options. We arrived late so were glad reception lady told us a walkable steamboat place was still open. The room was new and flawless. Pity I didn't have time to enjoy the bathtub and it was kinda semi open concept so wasn't that convenient and would have felt cold in winter and with Aircon. Beds were super comfortable and I enjoyed possibly the best sleep during my trip. They even have a Pillow Menu - lesson learnt next time I would choose the firmest cos China tends to use soft pillows that do not support my neck well enough. Nonetheless really enjoyed my stay. Enjoyed wonderful view and with electric blinds.

Overall is good, room is tidy and big. Reception and bell desk excellence service. However the night security staff isn’t nice. I’m worry are they suitable to work in hotel.

I recently stayed at the Crown Plaza Futian Hotel in Shenzhen and was thoroughly impressed with my experience. Here's a breakdown of my thoughts based on several key points: Maintenance Excellence: The hotel is exceptionally well-maintained. Despite the use of carpeting, the cleanliness was impeccable with no lingering odors. This attention to cleanliness greatly enhanced my overall comfort during my stay. Superb Gym Facilities: The gym room at Crown Plaza Futian Hotel is top-notch. The facilities are modern and well-equipped, making it a pleasure to maintain my fitness routine while traveling. Whether you're looking to lift weights, do cardio, or engage in other exercises, the gym has everything you need for a satisfying workout experience. Convenient Location: One of the highlights of the hotel's location is its proximity to a shopping mall, which is within walking distance. While I didn't have the opportunity to explore the mall extensively during my brief one-night stay, its presence adds convenience and offers additional options for dining, shopping, and entertainment for guests who have more time to spare. Overall, my stay at Crown Plaza Futian Hotel was fantastic. From the immaculate cleanliness to the excellent gym facilities and convenient location, it's clear that the hotel is committed to providing guests with a comfortable and enjoyable experience. I would highly recommend it to anyone visiting Shenzhen.

Very good experience. My girls and I had a really good time. They let us have late check out until 3 pm so my girls can swim at the indoor swimming pool. Service at the lounge is good too. Annie Xu’s service is outstanding. We will stay again for sure!

Location: not in town but close to the border (from HongKong). Food: really really good ~ for Breakfast room and dinner room at Spice restuarant Guest Room: Old style, look not much clean but can accept Hotel Facilities: Clean, but smell smoking everywhere Stuff: very nice and good manner, but most cannot speak English ***The hotel its connected with the big apartment building, lots ot people*** Have 1 mini-mart on the G floor.

The location of the hotel is great, near Futian CBD area. And, my family stayed at 1619 room that is spacious and good quality of cleanliness. In addition, specially thank you for Amy, Jessica, Annie and Anna in executive lounge, they made us feel like comfortable at home!

Very good and very helpful staff. Location was very convenient to many eateries, shopping and places to stroll and relax. Facilities in the hotel was very good too. Allowed late check out till 2 pm. Breakfast choice was excellent too. Will surely come back. Although I did mention it was for my anniversary celebration, sadly nothing special was done 😞. Otherwise it was great

Love this hotel! 5-star service the moment we arrived, was served a welcome drink. The hotel staff greets us everytime we pass by the lobby, very warm and friendly service. Room is huge and luxurious. Soap is from Diptyque which makes you feel so pampered. Even on our last day, doorman Kevin Zhu helped us check our ferry timings and assisted with loading our luggage’s into the car. That was really nice of him! Highly recommend this lovely hotel and would love to be back someday!

We told the guest experience team before the stay that our trip is for wedding anniversary. They have well decorated our room beforehand with champagne and cake, which was impressed. Lounge access is flexible as we missed the afternoon tea on the 1st day and we are allowed to have it on the next day after we checked out. Lounge staff were all very nice and helpful. A very good experience in Four Seasons Shenzhen. Chinese restaurant staff are also helpful and they have prepared some simple decoration on our table which are also very nice.

Gary is very enthusiastic. Although his English is a little poor, he is very serious about helping us deal with the problem. I also like the location of the hotel very much. It is very close to Hong Kong, which is worth recommending.