To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.7
Cleanliness4.7
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All reviews(31)
Positive reviews(29)
Reviews with photos/video(6)
Friendly staff(7)
Clean and tidy(6)
Great location(5)
Negative reviews(1)
Guest User
Standard King Room
Stayed in Jan 2025
Travel with friends
1 review
4.5/5
Great
Posted on Feb 25, 2025
Hotel was very nice, modern and clean. The pool was a bonus. We just had one breakfast and it was good. The only reasons I didn’t give it full marks was because of their policy of a $100 cash only deposit and the fact that there were only a limited number of restaurants close by.
Din Kim mean
Standard Family Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 18, 2024
Best location also services very nice and room super clean. Recommend 🙌🏻
Response from Property: Dear Din Kim mean.Thank you for giving us a good evaluation! We are pleased that you enjoy our facilities and services. We will strive hard to do even better! Looking forward to welcoming you again. DongHu Resort Hotel Management
Aiza
Apartment ( Superior King Bed )
Stayed in Jan 2025
Couples
61 review
5.0/5
Outstanding
Posted on Feb 23, 2025
Good hotel with good location 👍
Tetmony
Superior City View King Bed
Stayed in Nov 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jan 27, 2025
Budget friendly and nice location
Response from Property: Dear TetmonyThank you for giving us a good evaluation! We are pleased that you enjoy our facilities and services. We will strive hard to do even better! Looking forward to welcoming you again. DongHu Resort Hotel Management
Guest User
Standard Family Room
Stayed in Dec 2024
Solo travelers
2 review
3.5/5
Posted on Feb 2, 2025
The staff is not trained.
Response from Property: Dear Sir / Madam. Greetings from all of us at Donghu Resort Hotel! Thank you for choosing us as your accommodation in Sihanouk Ville and taking the time to leave us a review!, Your recognition is our biggest motivation. I will inform to our team adjusting and improve, we are sorry to your vacation did not met your expectation. We will continue to work hard to provide a better service. Thank you for your trust and support in us and we look forward to your visit again.DongHu Resort Hotel Management
lim
Standard Family Room
Stayed in May 2024
Family
1 review
4.0/5
Very Good
Posted on Jun 25, 2024
The hotel is nice and clean and the staff are friendly
Response from Property: Dear Lim, Thank you for choosing Donghu Resort Hotel! We appreciate your guest review and feedback. We strive to provide the best experience for our guests, and we are delighted to hear that you enjoyed your stay. Your kind words mean a lot to us. We look forward to welcoming you again soon. Best Regrads,Kevin THAN Sales & Marketing Manager
helen khov
Deluxe Ocean View King Room
Stayed in Jan 2025
Family
7 review
5.0/5
Outstanding
Posted on Feb 10, 2025
Nice and Good location
chan tha
Standard Family Room
Stayed in Dec 2024
Family
1 review
2.7/5
Posted on Jan 29, 2025
The location of this hotel is excellent. It is located in a bustling area, which provides great convenience for guests to travel and explore. However, the attitude of the front desk service is a bit cold, and the efficiency of check-in and check-out procedures is not high, lacking enthusiasm and professionalism, which to some extent affects the guest experience This hotel performed poorly in many aspects, especially the room hygiene and breakfast quality, which was disappointing. First of all, the hygiene of the room was not satisfactory, there were obvious cleaning problems, and even odors, which seriously affected the stay experience and comfort. Secondly, the breakfast selection was monotonous, lacking in variety and innovation, and the taste was mediocre, which could not meet the guests' demand for deliciousness and variety.
Although the hotel may have some advantages in other aspects, the lack of these basic services will undoubtedly greatly reduce the overall satisfaction of guests. I hope that the hotel management can pay attention to these issues and take measures to improve the room cleanliness and breakfast quality as soon as possible to enhance the guests' stay experience.
Original TextTranslated by Google
Response from Property: Dear Chan Tha. Thank you for giving us evaluation! we are sorry to your vacation did not met your expectation. Your recognition is our biggest motivation,. We will continue to work hard to provide a better service, Thank you for your trust and support in us. We are Looking forward to welcoming you again. DongHu Resort Hotel Management
Anonymous User
Standard Family Room
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Aug 8, 2024
The room is large and clean. There is a sea view outside the window. It is a new hotel and has a resort feel. There are many local guests. It is different from other hotels and very comfortable. The service staff are all local, very warm and polite. Went to the beach for a walk in the evening. There were many local snacks. I would come again. Highly recommended.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to give us such a positive review! We are so glad you enjoyed our room, ocean view, and resort atmosphere. We are always committed to providing a comfortable experience for every guest, and we are pleased to see the warm service provided by our local staff. We are honored to offer you access to beautiful beaches and local snacks. We look forward to your visit again and hope that every stay will bring you pleasant memories. Thanks again for your recommendation! Best wishes, Kevin THAN Sales and Marketing Manager
lkct
Pool View Twin Room
Stayed in Jun 2024
Family
8 review
4.0/5
Very Good
Posted on Jul 19, 2024
The location is very close to the beach, newly renovated, the waiters are friendly, and the children have fun playing in the water. Like it
Original TextTranslated by Google
Response from Property: Dear lkct, thank you for your wonderful review! We're glad you enjoyed our hotel's location near the beach, newly renovated facilities, and friendly staff. I hope you had a great time with your children and we look forward to seeing you again! Sincerely, Kevin Than Sales and Marketing Manager
Kurttsui
Pool View King Room
Stayed in Nov 2024
Business travelers
24 review
5.0/5
Outstanding
Posted on Dec 22, 2024
The sea view hotel has good environmental sanitation and first-class service. It has a gym and swimming pool! I’ll stay here again next time!
Original TextTranslated by Google
Response from Property: Thank you for giving us a good review! We're glad you enjoyed our facilities and services. We will strive to do better! Looking forward to your visit again. East Lake Resort Hotel Management
Guest User
Standard Family Room
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Aug 5, 2024
Very good hotel, the beach is in front of the hotel and the scenery is beautiful. When you enter the hotel, the front desk lady will greet you with her hands folded, which makes you feel very good. After knowing that I am Chinese, she will communicate with me in Chinese, so there is no need to worry about not understanding. The bed in the room is just the right hardness and very comfortable to lie on. The entire hotel is non-smoking, so there is no smell of smoke in the room. A very cost-effective leisure resort hotel, recommended!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for sharing your pleasant experience at our hotel! We are very happy that you enjoyed our beach view and front desk service. It is our greatest honor to be able to communicate with you in Chinese and ensure you are comfortable during your stay. We are always committed to providing a clean, comfortable environment and ensuring that the hotel is non-smoking to provide a better experience. We are very pleased to see that you spoke highly of the comfort of the room and the value for money of the hotel. Thank you again for your recommendation and we hope to welcome you again in the near future! Wish you all the best, Kevin THAN Sales & Marketing Manager
Guest User
Standard Family Room
Stayed in Jun 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jul 30, 2024
Very nice hotel, the environment and facilities are very new, and the waiters are very enthusiastic. recommend
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to leave such a positive review for our hotel! We are glad that you are satisfied with the hotel's environment, facilities and services. Your recommendation is our greatest affirmation and encouragement. We look forward to your visit again and will continue to strive to provide excellent service to every guest. Sincerely, Kosal THAN Sales & Marketing Manager
Fengyuntiancheng
Superior City View King Bed
Stayed in Sep 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Oct 27, 2024
The hotel environment is very good, right outside is the sea and beach.
Original TextTranslated by Google
Response from Property: Thank you for giving us a good evaluation! We are pleased that you enjoy our facilities and services. We will strive hard to do even better! Looking forward to welcoming you again. DongHu Resort Hotel Management
Wumou
Superior City View King Bed
Stayed in Nov 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Dec 12, 2024
No TV in the room. No hot water, not fixed
Original TextTranslated by Google
Response from Property: Thank you for your review! We are sorry that your room did not meet your expectations. We will continue to work hard to provide better services. Thank you for your trust and support in us, we look forward to your visit again. We will work harder and do better! Looking forward to welcoming you again. East Lake Resort Hotel Management Team East Lake Resort Hotel Management Team