The Capitol Kempinski Hotel Singapore Reviews

Great hotel with great staff. The lobby is small but the check in process was fast and smooth. The room is pretty spacious. The amenities can be improved especially the kids set. The breakfast variety is good but quality wise i like JW. Marriott better. However room quality and cleanliness are much better.

Hotel is conveniently located across a junction from City Hall MRT Station and Raffles City Shopping Centre. Heritage room is spacious for 2 pax, no space if you are considering an extra bed. Especially the bathroom, a large bath tub and shower and toilet separation is nice to have. A birthday cake was a pleasant surprise. Breakfast spread includes Asian, western, fruit and cheese, pastries and juices. However, taste is expected to be better considering the price. Breakfast starts 6.30am to 1030am at level 1.

Room is spacious and clean. Staff is very prompt to assist with our request. There’s a huge variety of breakfast selections which we truly enjoy throughout the stay. We were also warmly greeted by the staff during breakfast time(:

Great Hotel in Singapore.

i booked the room to celebrate my 21st birthday and invited some friends over for the day, i booked the grand deluxe room and everything from their little complimentary surprise of a small cake and some balloons in the room to their impeccable room service, im rly so pleased w the entire experience☺️♥️ highly highly recommend!

Hotel location is great! The decoration is nice and well maintained. General house keeping is good and tidy! The design of shower is poor that the shower head will go back to its original position during use which is very inconvenient and difficult for using! The coffee machine in the room couldn’t work. Sockets above both the bedside tables couldn’t have good contact with the chargers and we needed to use the sockets at other locations. The mattresses were aged and seriously deformed that we couldn’t sleep well all nights. The wind direction of the air conditioning is towards the head position of the beds that I felt sick after the first night and needed to sleep at another direction to avoid the wind from the 2nd night. A waitress (the same lady) in the breakfast restaurant had cleared everything on the tabletop of our table when we just went to take another round of food in 2 different mornings. I cannot believe this will happen in the restaurant of a 5-Star hotel! She should be well trained to observe whether the guests have finished or not. And, there wasn’t lots of guests in the restaurant. Really unbelievable! The swimming pool and gym room are too small for a 5-Star hotel.

A really dedicated hotel with professional service. We enjoyed our stay and will come again.

The best about Capitol Kempinski is its convenient location - right opposite City Hall MRT and there's a sheltered path between MRT and hotel via the mall so that you don't get wet even on rainy days! The location is also so central that you can walk to many sightseeing spots from Merlion to Clarke Quay to Haji Lane. Staff were friendly - we especially appreciated Om the porter, who was very warm and helpful throughout our stay. Wonderful view from our room overlooking the St Andrew's Cathedral. Elegant and classy interior design. The Salvatore Ferragamo amenities smelt so good too! However, there were still a number of defects with this five-star luxury hotel: Both rooms we tried were very humid - our first room even had a water dripping sound every 4-5 seconds, so we could not sleep and had to request for a change of room the next morning, which the hotel arranged speedily. Our second room had no dripping sound but was equally humid - towels and swimming suits were still damp after one night. Thankfully, there was a fan in our Heritage Room, which helped dry things up a bit. Maintenance and facilities - toilet flushing was not great and shower water was not hot enough for our second room on 3/F. The TV there had no sound at first but got fixed eventually. There was no one watching the swimming pool when we visited, which could be prone to accidents even though it's only 1.2 m high. House-keeping - upon our arrival we found an open bottle of sparkling water in the fridge probably left by the previous guest, and two little tubes of conditioner (but no lotion - maybe we don't need it in a humid room, haha). This was quite unacceptable for a 5-star hotel. The higher parts of the rooms were dusty. We understand that the interior design makes it difficult to clean on a daily basis, but thorough deep-cleaning should still be carried out once in a while? Expectation management and food - we expected some sort of welcoming fruits and snacks as we filled out a survey from the hotel two days before our stay, asking about all our preferences. Disappointingly, none of our preferences got addressed during our stay. Buffet breakfast was quite tasty but not among the greatest varieties we had tried in other five-star hotels. I had the same experience with the other two hotels I have stayed in Singapore, so maybe this is still considered good enough for the city. I can imagine how beautiful this hotel was when it opened five years ago. But without proper maintenance and persistent house keeping work, its charm has diminished. Certainly a waste for a beautiful heritage cluster like this one. Still a fairly OK-nice stay overall.

Reviewing their breakfast! Please try to book breakfast if you are staying here. It will be at 15 Stamford. Their variety is impressive and they have pretty signages too. And they also offer sparkling wine! And eggs benedict is included under their egg station. How cool are these! Must try include their smoked salmon eggs benedict, nasi lemak, bread station with different muffin daily, salad bar and of coz sparkling wine if you are an adult. Their tea comes in pretty teapots too!

Booked the family room which has a king room with connecting twin. Twin room is nicer in my opinion as it has a small sofa with table vs king room has a longer hallway but no use out of it. Rooms are nice and spacious with a pretty large bathroom. Only thing is the king room automatic bidet was out of battery for mine, surprised to see weighing machine in room but also out of battery so I guess room attendants should make a habit of checking all the electronic items to make sure they are in working condition. Also bacha coffee was given in the twin room but not in the king room not sure why. Love the bathroom amenities by ferragamo and they are actually made in Italy not China like many of the hotels uses even if they are branded. One thing I didn’t like is the room windows overlooks dining places at capitol so it was awkward to open the shades as diners will be able to see you if you stand at the window, so I close the shades throughout the stay. Hotel service was great from the moment at check in and even the valet outside always greets you Breakfast has a good selection but taste wise not impressed by them. Food doesn’t seem to be strong in this hotel as my room booking had free lounge access and the food served were also so so. Overall really like the heritage hotel, good to experience, not sure will be repeat guest

A lot of redundant furnitures, not very well-maintained. Window was dirty, toilet floor was yellowish. Toilet amenities were good however. Breakfast was decent. Feels like a overrated and overpriced hotel. Lobby was small and uncomfortable too.

Excellent hotel. The room is clean, spacious, etc. Breakfast spread is fantastic! We love it, will stay again.

great as always. repeated stay here, it’s my favourite for anniversaries and birthday celebrations ❤️❤️ had a super good dinner at 15 Stamford by Alvin Leung too

Awesome staycation. Service was good, room was comfortable and spacious. Breakfast was excellent too!