To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(1339)
Positive reviews(1302)
Reviews with photos/video(358)
Easy to get around(148)
Convenient for shopping(91)
Loved the view(62)
Close to metro(61)
Tasty food(25)
Nice bathtub(18)
Luxurious(8)
Negative reviews(37)
Guest User
Deluxe Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 20, 2024
Excellent location; very convenient; room is kept simple & clean; relevant amenities provided
Maz in Gz
Executive Room
Stayed in Sep 2024
Solo travelers
56 review
5.0/5
Outstanding
Posted on Oct 31, 2024
It was my second time to stay at this hotel. Definitely I will back again to stay
Good location
Nice room
Many facilities around the hotel
Anonymous User
Executive Room
Stayed in Jul 2024
Travel with friends
2 review
4.5/5
Great
Posted on Aug 18, 2024
Hotel is spacious and clean. We managed to get a free upgrade upon checking in when there are no double beds available on a Saturday afternoon. We managed to get a quiet room in the corner. Here to celebrate my birthday, but have to call a few times before our call gets answered. The complimentary cake was sent up upon our second call after 30 mins of wait. Perhaps it’s a weekend & the staff were busy. To be fair, the time allocated to send the cake was 5-7pm but we were too hungry and went out to explore and came back at about 7.35pm. As we booked our stay via Trip, check out was hassle free.
Location wise, it is really convenient as it is just opposite Chjmes and Raffles City and in between Bras Basar stations and City Hall Station. All within 5 mins walking distance. It’s a nice hotel to unwind and relax as the beds were comfy with ample pillows. I was well rested.
Guest User
Deluxe Room
Stayed in Sep 2024
Travel with friends
14 review
5.0/5
Outstanding
Posted on Oct 9, 2024
Nice and clean room. The bed was abit too soft.
Jubilee S
Deluxe Room
Stayed in Jun 2024
Business travelers
14 review
4.2/5
Very Good
Posted on Aug 7, 2024
This is my third visit to the Carlton Hotel Singapore. Location is perfect. Very convenient to get around the country.
 the rooms have been aged for quite a while, but considering that is Singapore I think it’s quite OK.
 The price fluctuates a lot during the year because the last time I booked I paid close to 350 Singapore dollar for one room one night this time I only paid around 200 so the price can be double times more expensive depending on when you’re visiting the country.
M
Jaehun
Deluxe Room
Stayed in Jun 2024
Travel with friends
5 review
4.7/5
Amazing
Posted on Jul 3, 2024
Nice location, Nice service and nice price. One thing bad was the temperature of pool. It was icy water.
Guest User
Deluxe Room
Stayed in May 2024
Solo travelers
2 review
1.2/5
Posted on Jul 1, 2024
so smelly room that i couldnt sleep even 1hour
and i was bitten by insects in thw room that i have bewn staying. i feel like bed bugs
so i had a terrible memory about this hotel
plz remind and think one more before you book this hotel
Kerine
Executive Room
Stayed in Nov 2024
Couples
4 review
4.7/5
Amazing
Posted on Dec 26, 2024
Was lucky to have an upgrade from Executive to Premier room! Facilities were great. Staff were friendly. Location is good because it's near Raffles City Shopping Centre. Breakfast was average but still enjoyable. Would return again when can :)
Airez
Premier Room
Stayed in May 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Aug 19, 2024
The Carlton hotel Singapore location is perfect very convenient to get around the city. Hotel is spacious and clean, the facilities are good , the lobby is beautiful. The raffles city is just across the street.and you can check out all kinds of delicious food.the subway is directly accessible and citywalk is so convenient to go everywhere.i probably choose to stay here next time. Staffs are nice friendly and helpful.
Overall, we enjoyed our stay in Carlton hotel. I highly recommend this hotel.
ashley khoo
Deluxe Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 12, 2024
Very good service from Counter receptionist which help me to upgrade the room, definitely will book for my next visit, Good
amandaleexiaojie
Executive Room
Stayed in Apr 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Booked an executive room and I was given a free upgrade to a premier room! The room had a great view of the city. Room was very clean and comfortable. Reception staff was professional and fulfilled my request for late check out at 1pm and to get a complimentary parking coupon. Housekeeping lady was very polite and cheerful. Overall a very wonderful staycation and I will definitely come again!
SONGHYUN
Executive Room
Stayed in Oct 2024
Family
9 review
3.5/5
Posted on Dec 2, 2024
Best location for my set schedule,
…5 star hotel, but staff service level feels below 3 star. I recommend you go without expectation.🙏🏻
Joon Ho
Deluxe Room
Stayed in Apr 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on May 20, 2024
excellent hotel. it was clean, and the services were great. The location was perfect as well.
Khuz 11
Executive Room
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 25, 2024
Excellent hotel. Amazing view. The bathroom is exquisite. Location wise is perfect for couples that like to go town
NanaTwum
Deluxe Room
Stayed in Mar 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 2, 2024
Had a great time there with my wife and kids. We loved the breakfast buffet, the swimming pool and its location. There are many dining options as well.