PARKROYAL COLLECTION Pickering, Singapore Reviews

Response from Property: Thank you for sharing your feedback. We’re glad to hear that you enjoyed our location. However, we sincerely apologize for not being able to accommodate your request for a higher floor upon check-in and for the experience at the swimming pool. We understand how important these aspects are and will work to improve on this.We also appreciate your comments about breakfast. We strive to offer a wide variety, and we will review how we can improve the experience to minimize any inconvenience caused by the crowd.We hope to have the opportunity to welcome you back and provide an even better experience.Inspiringly yours,Jon YauRooms Division Manager

Response from Property: Thank you for your wonderful review! We’re thrilled to hear that you had a great night’s sleep and enjoyed the ambiance of our lounge with its high ceilings and natural sunlight. It’s fantastic to know that you enjoyed the food in the lounge and breakfast at Lime. We would love to welcome you back next year for your birthday and will arrange special birthday amenities for you.Inspiringly yours,Jon YauRooms Division Manager

Response from Property: Thank you for taking the time to share your feedback. We are pleased to hear that you had a generally comfortable stay with us.We also appreciate your comments regarding the lounge offerings. We apologize if the changes made since your last visit did not meet your expectations. Please rest assured that we are continuously reviewing our services to enhance the guest experience, and your feedback will be taken into consideration as we make improvements.We look forward to welcoming you back for another enjoyable stay.Inspiringly yours,Jon YauRooms Division Manager

Response from Property: Thank you for your kind review! We're delighted to hear that you enjoyed our prime location, the breakfast selection, and the beautiful views. It's always a pleasure to know that our guests have had a great experience. We look forward to welcoming you back soon!Inspiringly yours, Jon Yau Rooms Division Manager

Response from Property: Thank you for sharing your feedback with us. We’re glad to hear that you found our location to be convenient. However, we sincerely apologize for the issues you experienced regarding the communication between our staff and the delivery of amenities. We understand how important seamless service is and will work on improving this aspect.We also appreciate your comments about the front desk staff. We strive to ensure all our team members provide a friendly and welcoming experience, and we will address this internally to ensure consistent service across the board.Thank you again for your valuable input, and we hope to welcome you back in the future for a more positive experience.Inspiringly yours, Jon Yau Rooms Division Manager

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We are glad to hear that your overall stay was enjoyable. We do apologize for the lack of bathtubs in some of our rooms and for the view being obstructed on certain levels. Your comments are valuable, and we will take them into consideration as we work to enhance our guest experience.Inspiringly Yours,Jon YauRooms Division Manager

Response from Property: Thank you for choosing to celebrate your partner's birthday with us, and for taking the time to share such a detailed review. We’re delighted to hear that your check-in process was smooth and that Samuel made a positive impression with his warm and welcoming hospitality. It’s always our goal to provide our guests with excellent service, and we’re glad he contributed to your experience.We’re also pleased that you found the room comfortable and enjoyed the modern amenities. However, we truly appreciate your honest feedback regarding the furnishings and the shower area. We’ll certainly take this into consideration as we continue to enhance our guest rooms.We also value your thoughts on the club lounge. While we’re glad you enjoyed the afternoon tea and evening cocktail service, we’re sorry to hear that the food and drink variety didn’t meet your expectations. We are constantly looking for ways to improve and will review the offerings to ensure they are up to the high standards we strive for. Additionally, we apologize for the service at the club lounge not being up to par. We’ll be sure to address this with the team to ensure that all areas of the hotel provide consistent and exceptional service.We’re grateful for your overall positive experience and hope to welcome you back soon. If you have any further suggestions or requests, please don’t hesitate to reach out.Warm regards,Jon YauRooms Division Manager

Response from Property: Thank you so much for your wonderful feedback! We are delighted to hear that you found the hotel worth the price and that everything during your stay was perfect. It’s great to know that you enjoyed our breakfast selection and appreciated the variety of local and standard dishes.We’re also thrilled that you admired our building – it’s truly rewarding to know that you had a memorable experience with us.We look forward to welcoming you back in the future!Inspiringly yours,Jon YauRooms Division Manager

Response from Property: Thank you so much for your feedback. We're thrilled to hear that you had such a wonderful experience with us. Our team works hard to make every guest feel welcomed, and we're glad you felt that during your stay. It's also great to know that you enjoyed the pool. We hope to welcome you back again soon for another memorable stay.Inspiringly yours, Jon Yau Rooms Division Manager

Response from Property: Thank you for sharing your experience with us. We're pleased to hear that you found your room clean and comfortable, and that you enjoyed the ambiance of our Club Lounge and the service provided by our staff.We also appreciate your feedback regarding the food offerings, and we apologize for not meeting your expectations in that regard. We are always looking for ways to enhance our guests' experiences, and your comments about the variety of desserts will be taken into consideration as we work to improve our offerings.We look forward to welcoming you back and providing you with an even better experience during your next stay.Inspiringly yours,Jon YauRooms Division Manager

Response from Property: Thank you for taking the time to share your feedback. We are delighted to hear that you had a comfortable stay and enjoyed the central location of our hotel, as well as the attentive service from our team. It’s wonderful to know that you had a memorable staycation with us!We also appreciate your comments regarding the food options provided during high tea, evening canapés, and breakfast. Your feedback is valuable, and we will look into expanding our offerings to ensure an even better experience for our guests in the future.We look forward to welcoming you back soon!Warm regards,Jon YauRooms Division Manager

Response from Property: Thank you for your fantastic review! We’re thrilled to hear that you enjoyed our excellent location next to the Chinatown MRT exit E and the variety of delicious food options nearby. It’s wonderful to know that you loved our breakfast, especially the unique addition of Bak Kut Teh!We’re glad our staff provided friendly service and that your requests for a baby cot and pillows were handled quickly. Your tip about online check-in is much appreciated, and we’re happy to offer that complimentary minibar experience.Thank you for sharing your experience, and we look forward to welcoming you back for another enjoyable stay!Inspiringly yours, Jon Yau Room Division Manager

Response from Property: Thank you for sharing your experience, and I’m sorry to hear that you weren’t feeling well during your stay. It’s wonderful to know that your friend enjoyed the celebration and that the hotel contributed to a memorable experience for her.We understand how disappointing it can be to miss out on the full experience, especially on a special occasion. If you decide to stay with us again in the future, we’d be delighted to assist in making your next visit as enjoyable as possible. Please keep an eye out for our promotions and special offers!We hope you’re feeling better now and look forward to the opportunity to welcome you back.Inspiringly yours,Jon YauRooms Division Manager

Response from Property: Thank you for your feedback. We’re delighted to hear that you enjoyed the excellent view, as well as the tea and coffee drinks. It’s great to know that you also liked our buffet breakfast. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.