Sofitel Singapore Sentosa Resort & Spa Reviews

Response from Property: Bonjour MoonMoon_Moon,Thank you for taking the time to provide your feedback. We sincerely apologise for the issues you encountered regarding the amenities in your room and the misspelling of your name on the TV screen. This is certainly not the standard we strive for, and we fully understand how disappointing this must have been. We have shared your comments with our team to ensure that such oversights do not happen again in the future, particularly in meeting specific requests mentioned during the booking process.We are grateful for your positive remarks regarding the cleanliness and service, and we will continue to work on enhancing all aspects of our guest experience. Your feedback plays a crucial role in helping us improve, and we truly value it.Warm regards,Jayden ChooAssistant Front Office Manager

Response from Property: Bonjour Mr. Akhor,Thank you for sharing your feedback. We are glad to hear that you enjoyed your family staycation with us. We understand your concerns about the room amenities and we will certainly take your comments into account to improve our offerings.We appreciate your feedback and will ensure that our future guests have a more comfortable experience. We look forward to welcoming you to our resort again soon.Warm regards,Jayden ChooAssistant Front Office Manager

Response from Property: Bonjour Ms. Phoebe,Thank you for sharing your kind feedback. We are happy to hear that you and your family enjoyed dining at Kwee Zeen and especially our Nespresso coffee. It's also wonderful to know that the walkways provided a comfortable experience for your children after a swim.We are grateful for your recognition of our Ambassadors and their service. We look forward to welcoming you back to our resort soon.Warm regards,Jayden ChooAssistant Front Office Manager

Response from Property: Thank you for your wonderful feedback on your recent stay at Sofitel Singapore Sentosa Resort & Spa. We are pleased to hear that you enjoyed nature and the peaceful ambiance, and that our Ambassadors contributed to making your stay memorable.We are happy to have had the opportunity to upgrade your room for your anniversary and to hear that in-room dining exceeded your expectations. Your feedback means a lot to us, and we look forward to welcoming you back soon for another exceptional stay.Warm regards,Roszel MaropDirector of Front Office & Concierge

Response from Property: Bonjour WR1212,Thank you for your feedback. We are glad to hear that you had an enjoyable stay with us. We apologise for any inconvenience caused by the changes you noticed in the in-room tea selection. We continuously review our services and amenities to enhance guest experiences, and your comments are important to us as we strive to maintain the high standards expected at Sofitel.We hope to welcome you back in the near future and provide you with an even better experience.Warm regards,Jayden ChooAssistant Front Office Manager

Response from Property: Bonjour Ms. Vanvanlai,Thank you for your kind words! We are pleased to hear that you and your family had a wonderful time at Sofitel Singapore Sentosa Resort & Spa. It is our goal to provide a peaceful and luxurious retreat, and we’re glad that your expectations were met.We look forward to welcoming you and your family back for another relaxing getaway soon.Warm regards,Jayden ChooAssistant Front Office Manager

Response from Property: Bonjour,Thank you for sharing your thoughts with us. We are grateful for your positive feedback regarding the surroundings, amenities, cleanliness, and the service provided by our Ambassadors. It’s always a pleasure to hear that our guests enjoy their time with us.We sincerely appreciate your valuable comments regarding our breakfast offerings. We will certainly review this aspect to ensure that our future guests experience the high standard of quality they deserve. We hope to have the opportunity to welcome you back soon for an even more satisfying stay.Warm regards,Jayden ChooAssistant Front Office Manager

Response from Property: Bonjour,Thank you for sharing your wonderful review! We are delighted to hear that your birthday getaway at our resort was such a memorable experience. It is our goal to provide a tranquil and exceptional environment for all our guests, and we are delighted that we succeeded in making your stay special.We truly appreciate your kind words, and it would be our pleasure to welcome you back for many more memorable moments in the future.Warm regards,Jayden ChooAssistant Front Office Manager

Response from Property: Thank you for sharing your detailed feedback. We are glad to hear you enjoyed the room and the food. However, we sincerely apologise for the issues you encountered at the restaurant. It is disappointing to learn that the service you received did not meet the high standards we strive to uphold. We will certainly address these concerns with our Ambassadors to ensure more attentive and considerate service going forward.We also apologise for the incident with the balsamic vinegar dressing. Our team will review their approach to service to ensure that we are more careful and respectful of guests’ dining experiences.Thank you again for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to welcome you back, providing you with a better experience next time.Warm regards,Jayden ChooAssistant Front Office Manager

Response from Property: Bonjour 3fh33fh3,Thank you for your lovely feedback! We are pleased to hear that you had an enjoyable stay with us and appreciated the presence of our resident peacocks. We hope to welcome you back soon for another relaxing stay. Thank you once again for sharing your experience with us.Warm regards,Jayden ChooAssistant Front Office Manager

Response from Property: Thank you for your wonderful feedback on your recent stay at Sofitel Singapore Sentosa Resort & Spa. We are delighted to hear that you had an enjoyable stay with us. It's also lovely to know that the peacocks roaming around added a special touch to your experience.We hope to welcome you back soon for another relaxing visit.Warm regards,Roszel MaropDirector of Front Office & Concierge

Response from Property: Bonjour Travely,Thank you for sharing your thoughts on your recent stay with us. We are pleased to hear that you enjoyed the spacious and clean room. Your feedback about the balcony lock is noted, and we will certainly look into enhancing the security for our guests.We are glad you appreciated the room amenities, as well as our shuttle services to HarbourFront MRT Station and the beach. It's wonderful to know that the staff at Kwee Zeen, particularly Peter, provided you with excellent hospitality. We take your comments about the reception staff seriously and will work on ensuring our Ambassadors are as welcoming as possible.We hope to welcome you back for another pleasant getaway soon.Warm regards,Roszel MaropDirector of Front Office & Concierge

Response from Property: Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the upgrade to a suite room. Our Ambassadors strive to provide memorable experiences, and it's wonderful to know you had a great experience overall.We understand that the distance to your room may have been a bit of a trek, and we appreciate your understanding. Should you choose to visit us again, we would be more than happy to assist you with room preferences that suit your needs.Warm regards,Roszel MaropDirector of Front Office & Concierge

Response from Property: Bonjour Mr. MichaelG,Thank you for your kind words. We’re pleased to hear that you enjoyed the convenience of our location, offering a peaceful resort experience just a short distance from downtown.We hope to welcome you back for another memorable stay with us soon.Warm regards,Jayden ChooAssistant Front Office Manager