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5 star

Citadines Fusionopolis Singapore
4.5/544 Reviews

Citadines Fusionopolis Singapore

Queenstown Singapore|1.98km from Queenstown Public Library
Was asked to filled up an pre arrival form before checking, and asked for ETA but when arrived at th hotel, room wasn’t ready, need to wait for 2hr. My question is then why is th pre arrival form for? Next, after go out to purchase some item when we arrived back to th hotel room still not ready, look like this hotel dose not expedite room for guest that have alrdy arrived. After waiting for so long we expect th room should be in tip top conditions. But to our horror, th room is filthy. 1) carpet not vacume properly ( leftover food crumb from previous guest) 2) sink with oil stain 3) floor with footprints 4) amenties not top up properly 5) Kitchen equipment not fully equipped as shown on th website 6) bedsheet is stain Their “kitchen cloth” is actually napkin. As th napkin are not able to absorb water so we call reception for additional “kitchen cloth” an housekeeping malay lady RA send in th “kitchen cloth after 20-25min later without wearing a MASK. Also, we notice an engineering staff pull his mask down while taking lift with us. You call urself an SGCLEAN hotel whereby all your staff don’t follow th law set by SG GOV. When ask for bathrobe ur front office staff do not even know of th hotel provide bathrobe or not, he replied “i will check w housekeeping” and get back to u. Perhaps this front office guy is busying chitchating with th security and forgotten about our request as no bathrobe or any follow up call was made. Re-wind back to check in process, this darren guy help us store our bags in don which where when give back th bag to us, out bag is filled w dust. And he store one of my bag in th small fridge up-side down and all my food item spilled out. As for th checkout process this malay guy collected our key card never made any acknowledgment or what so ever and talk on th phone we doesn’t even know is th check out being process or what. This is th worst experience i had in Ascott group. I stayed before at raffle place i find it memorable that why would wan to spend another experience in Ascott group however a great disappointment and feel unhygienic. I will inform MOH to do further investigation.
Conrad Singapore Orchard
4.6/5104 Reviews

Conrad Singapore Orchard

Orchard Road Singapore|2.34km from Queenstown Public Library
Greetings esteemed reviewers, it is with great dismay that I pen this review to share my recent experience at the Conrad Orchard Singapore which was well below expectation. This isn't my first time to stay here. In a previous review, I had bestowed upon the hotel a rating of four stars and had made mention of the General Manager's name, Oscar Postma, as a mild critique of their performance. My stay had been quite wonderful, albeit marred by their proclivity towards complacency in providing minor special requests. However, I found myself the subject of ill-treatment at the hands of the hotel's personnel. Their behavior was nothing short of bullying, as they proceeded to pursue punitive measures against my top-tier membership in their esteemed chain of hotels, ultimately resulting in its suspension. The road to reinstatement was replete with challenges, and I was disconcerted by their unseemly conduct, which seemed to be directed towards punishing me for my candid review. It is my duty to warn other fellow reviewers that these individuals are not to be mistaken for gentlemen of standing and refinement, but rather, they utilize tactics that are more in line with the mindset of a thug, targeting those who dare to voice their concerns. Any potential guest at the Conrad Orchard Singapore should be prepared to navigate such hostility. In summation, I find the behavior of the hotel's personnel to be wholly unacceptable, and I would caution any prospective guests to prepare themselves accordingly. It is my sincere hope that this review serves as a warning to all who might consider a stay at this establishment.
The Singapore Edition
4.5/547 Reviews

The Singapore Edition

Orchard Road Singapore|2.55km from Queenstown Public Library
I find this property very difficult to rate we had high expectations. I guess we looked at the room rates and we just figured there would be a lot more to offer the property is very minimalistic. Can’t say much about the staff because the hotel is so new but they definitely need more experienced management for sure, I’m a Titanium Elite member so I did get an upgrade to their basic suite. The rooms and the property has no sound insulation so you can hear everything in the hall everything in the rooms next-door to you for that reason alone I would not return. I was told if I wanted further upgrade I could use my suite Night awards they have a promo going on But then was told after ,we don’t control that Marriott controls that which I know they do but it did say it was available but what they had done after me requesting about 10 times for the upgrade instead of honoring what they said they gave it to someone else two hours prior to check and bragged about it see below I did ask the management what I did wrong Anything? Or what do I have to do next time? But like I said the management is very new and inexperienced so I didn’t get much benefit of asking that question I think it’s an overpriced property in my opinion they won’t survive not at the rates I see some rates entry-level thousand dollars $1200 depending on the dates, no way in a million years is this property command those kind of dollars we come to Singapore 3-4 times a year we stay around 80 nights I won’t be visiting this property again anytime soon. as well Not crazy about the location and if it rains you’re at luck we didn’t try the restaurant there wasn’t much on the menu Have a look at it so I can’t comment on that, no buffet breakfast included no lounge just don’t see the value at all, but if you want your milk because they don’t leave milk in the room for your coffee, I suggest you order it an hour in advance. Check out is 12:00 to me a 2 star or 3 star has 12:00 check out.the spa is basic very small only few people can fit in jacuzzi, maybe three in the Steam and the bathroom utensils or something you would see again in the two or three star hotel again very disappointing.PS before you go to bed check that they’ve left coffee or sugar in your room so that way when you get up in the morning and you find there’s nothing there you won’t have to wait an hour to get it. It’s hard to believe they don’t even leave milk in the room. You have to call up for it every morning.
Fraser Suites Singapore
4.6/553 Reviews

Fraser Suites Singapore

Singapore River Singapore|2.55km from Queenstown Public Library
As two couples we had a great 7 day stay at Fraser Suites. I will summarise our stay as follows: Positives: The accommodation suited us perfectly; spacious, with a balcony, washer, dryer, and two bathrooms. Plenty of storage space, especially in the kitchen if you need it. Beds and pillows were comfortable. The apartment was spotless and housekeeping visited every day, replenishing laundry powder, toiletries and they also left fresh towels. The master bedroom is big, with ensuite bathroom (with a separate toilet to the shower). There is a Fairprice Finest literally next door, along with a Little Farms, and an Italian restaurant that does takeaway pizza. Other local eateries too. The Great World MRT is about a 12-15 minute walk away, but once you get the hang of the buses they are good too, as there are stops nearby. The MRT is just two stops away on this route (Riva Lodge). We didn’t use the free shuttle service. The pool area was nice and pool towels are provided. We never had to wait long for the lifts. Negatives: A mirror in the bedroom would have been useful so that I could do my make-up and dry my hair whilst my husband was in the shower. I don’t think there was one in the master bedroom either. There are full length mirrors all along one wall in the kitchen so I resorted to doing my hair and make-up in there. No spare socket by the bed. Nowhere to put towels in the smaller bathroom. We would have been happy to re-use towels if there was somewhere to hang them up and felt this was a waste of energy. A couple of hooks would have been brilliant. The kitchen was very poorly equipped if you’re going to be there for a longer period, but there is a note left by management to just ask for anything you need. A small table on the balcony would have been useful. Breakfast was very hit and miss. On more than one occasion I had to tell the staff that the scrambled eggs and sausages were cold. I was very worried about the food safety aspect of lukewarm meat. We ended up asking the staff to get the chef to make us fresh eggs once we realised this was an option. The toaster was so slow and took 2-3 rotations to get anything other than warm bread. It was however nice to have a bit of variety of the Asian dishes. If you don’t mind being a bit outside of the city, this is a great place for families with the convenience of laundry facilities and a balcony. Daily housekeeping was a bonus and breakfast included. I would certainly recommend it. I hope this is helpful!

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Top rated hotels in Singapore

Searching for hotels near Queenstown Public Library? Compare room rates and reviews to find your ideal stay.
lyf one-north Singapore
4.5/5391 Reviews
Queenstown
Stayed at the end of Nov/early Dec 2022 for 6 nights Pros: -building is very instagrammable, they even have photo icons on the ground to guide you where to stand to take photos. -check in process was easy and smooth -they have coffee machine at lobby area and lots of places to sit and lounge -swimming pool on lvl 2 with towels you can grab yourself there. -there is a shared communal kitchen with microwave/dishwasher and fridge but you have to label the products you buy yourself or else if the product is expired or doesn't have a label they chuck it away. -rooftop area on lvl 8 where you can get a view of the surrounding areas. -overall lots of outdoor spaces to sit. -there are areas to bbq if you want but you need to hire it like those portable bbqs -on lvl 1 in a different building but connected there is laundry that costs $6 for 15kg wash that cycles for 30 minutes and the dryer cost $6 as well for 1 hour dry cycle. -room itself is 13sqm but it doesn't feel that small as it looks on paper i think in part due to the very high ceilings above the bed so you don't feel so cramped and gives that sense of space. pretty clever designed room. -room feels new, i mean it did only open in April 2022. -bed and pillow are fairly comfortable not too bad. Initially it feels comfortable but over the days it was okay only and the bed was ok kind of like stiff foam that has some give but a little firm. There is space underneath the bed to store luggage. -plugs on either side of bed as well as usb slots. -water kettle is provided in the room as well as cutlery in the room. -fridge is shared and located outside in each corridor. -there is a desk with plug and ethernet port. -there is also a tv with only local channels. -sink is outside the bathroom area on the wall but it does have liquid hand soap and a big round mirror with good lighting. -jug is provided and you can refill it yourself outside your corridor. each level has a water dispenser refill station which provides clean filtered distilled water in both hot and cold temperatures. There is also a shared microwave and paper towels in each level of the building. -lots of nooks and crannies in the room for example next to the door you can put things on a small recessed wall shelf and there is another cupboard you can put shoes or sandals etc. -hairdryer is provided. -toilet and shower are glass separated -they provide 2 toilet papers and 2 hand towels and 2 body towels. -shower is amazing, rain and hand held shower head with plenty of strong hot water pressure and hot water that lasts. -collapsable laundry basket is provided in the room. -electronic curtain shade on the windows and the windows are big round ship-like glass. -hanger coats that you can hang your clothes and towels are provided in the room. -there is also a reading lamp and racks above the desk to put stuff which was nice. -tissue box is provided. -mrt entrance is directly across the road from the hotel. -wifi spee
voco Orchard Singapore, an IHG Hotel
4.3/5234 Reviews
Orchard Road
Location is very convienient - at the heart of orchard. Room is clean and renovated with modern furniture. Frontdesk staff is very friendly and approachable. Buffet breakfast spread is good too. Had a very enjoyable stay.
K2 Guesthouse Singapore
3.8/531 Reviews
West Coast
did not expect much from this small guest house, with low rate. however it would be better if the furnitures and walls are well maintained and have servicing. the walls are dirty, the doors does not have double lock for safety, the aircon in the room i stayed at top level is noisy and old. service at the front office is average, not very interactive. the toothbrush kit provided has expired toothpaste. no fridge, no tv. if you are here in singapore to enjoy, this place is not really recommended until all of the above mentioned are improved, it feels like youre living in an old room. if youre just looking for a room and not expecting much, just to stay and sleep, sure this should be fine.
Park Hotel Alexandra Singapore
4.4/5131 Reviews
Bukit Merah
The hotel’s lobby is rather small and dark, and the room here is rather small and simple. Not too impressed, even their club rooms do not come with bathtubs. But the biggest issue was the closure of the Crystal Club Lounge. The “alternative” provided at The Carvery was rather underwhelming - no cocktails served, only beer and wine, with a single platter of fried spring rolls, chicken wings and swiss rolls. Breakfast was good though, spread of food was reasonable. The best part of the hotel is its proximity to IKEA - other than that, I wouldn’t recommend.
Momentus Hotel Alexandra
4.4/5845 Reviews
Bukit Merah
Though running on a full occupancy during festive season, hotel frontdesk staff tried to accommodate to our request to be housed on the same floor, side by side. The pool is delightful. Staff tried their best to seat guests at breakfast as quickly as they could. Quality of the food however, is mediocre. Thank you for the hospitality. My family had am enjoyable staycay.
Citadines Fusionopolis Singapore
4.5/544 Reviews
Queenstown
Was asked to filled up an pre arrival form before checking, and asked for ETA but when arrived at th hotel, room wasn’t ready, need to wait for 2hr. My question is then why is th pre arrival form for? Next, after go out to purchase some item when we arrived back to th hotel room still not ready, look like this hotel dose not expedite room for guest that have alrdy arrived. After waiting for so long we expect th room should be in tip top conditions. But to our horror, th room is filthy. 1) carpet not vacume properly ( leftover food crumb from previous guest) 2) sink with oil stain 3) floor with footprints 4) amenties not top up properly 5) Kitchen equipment not fully equipped as shown on th website 6) bedsheet is stain Their “kitchen cloth” is actually napkin. As th napkin are not able to absorb water so we call reception for additional “kitchen cloth” an housekeeping malay lady RA send in th “kitchen cloth after 20-25min later without wearing a MASK. Also, we notice an engineering staff pull his mask down while taking lift with us. You call urself an SGCLEAN hotel whereby all your staff don’t follow th law set by SG GOV. When ask for bathrobe ur front office staff do not even know of th hotel provide bathrobe or not, he replied “i will check w housekeeping” and get back to u. Perhaps this front office guy is busying chitchating with th security and forgotten about our request as no bathrobe or any follow up call was made. Re-wind back to check in process, this darren guy help us store our bags in don which where when give back th bag to us, out bag is filled w dust. And he store one of my bag in th small fridge up-side down and all my food item spilled out. As for th checkout process this malay guy collected our key card never made any acknowledgment or what so ever and talk on th phone we doesn’t even know is th check out being process or what. This is th worst experience i had in Ascott group. I stayed before at raffle place i find it memorable that why would wan to spend another experience in Ascott group however a great disappointment and feel unhygienic. I will inform MOH to do further investigation.

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