voco St. Johns Solihull, an IHG Hotel

The service is very poor and there is no refrigerator in the hotel. The hotel's phone didn't work on the first day, but the next day they directly said that the phone couldn't be repaired. Then the front desk watched me go back and forth, and no one paid attention to my situation. There is no room service, so you have to go down and find someone yourself. It was extremely uncomfortable and the room type I booked was very small. In the evening, the front desk changed people and told me that I could change rooms. I told me about the situation in the past two days. The front desk had a very strong attitude and said that she heard with her own ears the day before that I didn't need to change rooms. If I didn't believe it, I could watch CCTV. It made her very uncomfortable and asked me not to abuse her and tell her about the phone issue. Finally, their hotel manager came and he said he would give me a free drink. I said I didn't need it and left. The experience is very poor. Later, when I settled before renewing my stay, I was inexplicably charged an extra 164 pounds. I didn't find out until I looked at the credit card notification. Then I ran down to them again, and then they said they would refund me. I went to confirm the next day to see if they had pushed it to me. The front desk said he I don’t know, I was asked to leave an email, but I still didn’t receive the email after a few days. Then house keeping. Water is not put in every day. Yesterday I went out late and came back and found that there was no water in the room. I went to ask for it and was told that there was no water. I had to go to the bar to buy it. The whole experience was very bad.