Best Hotels near BrightHouse, Southampton

The hotel was located near the coach station which was very convenient for us as we had to go there early in the morning. The front desk staff was helpful, professional, courteous, and welcoming. We received a smooth service until checkout. Highly commend them. The room and the bathroom were clean and the sheets and towels were also clean and fresh. Will be sure to book with them in the future.

My wife booked this via *********** for an overnight stay before we left for our cruise. On arrival we were greeted by a foreign lady who didn’t speak much English. We explained who we were and she went and got us a key but then said we had to pay an extra £20 for our young son. We asked why and she could not explain so asked us to call the owner as it was her instructions. We spoke with the lady who owned the place who was quite arrogant and again her English was not that good. She advised that she was boarding a flight in 15mins and we needed to pay £40 cash or leave. We explained it was only £20 so why was it now £40 she said as there was x3 people we had only booked for one person. We explained that we had accidentally booked the family room for one person but this was corrected and we had a confirmation email from ***********. She said they never updated her so we would have to contact them or pay up. We said we would call them as I was on the phone to *********** the lady who gave us the key came to the room and told us she was instructed to take the key back. Literally a few minutes after getting off the phone to the owner. We were then told to speak with the owner again who re-iterated we paid or left. We asked about the £100 we paid via *********** and she refused to refund this saying we had to contact them. We advised we would call the police as this appeared to be a scam. But she just said leave or pay. I then got onto *********** who confirmed the booking was made initially for three people but then amended and they would call the owner but she refused to answer. In the end we had a young child and we’re unlikely to find something else so we paid and stayed the night. The room was basic and clean and the beds were comfortable but there was loud music and a dog barking all night. On looking out the window there was gangs of people hanging around making us nervous as we had all our cases in the car parked outside. I would not recommend this place and it was such a downer to the start of our holiday. I have contacted Booking .com and have also noted similar practices with the owner doing this to other people. Book at your own peril!

We spent the night before boarding the cruise from Southampton and it was a good choice. Located on the highway, near a restaurant service area, parking right at the door. Comfortable room for 2 adults and 2 children. Good value for money.

My 2nd Stay for another Theatre trip this year, booking and parking is easy and it's very convenient for the Theatre and shops, arrival was not very good, a new guy was alone on the front desk and it took at least ten mins to check in (only 1 person in front of me), it was so slow someone standing at the bar walked out, once I finally did get my key card it didn't work, so I and another female guest had to return to reception for cards that did work, the hallway carpet is looking very worn and dated, the aircon not that efficient and the tv unlevel (room 233), the twin beds were smaller than expected and towels were very scarce, for the price I wasn't impressed, but the room fulfilled it's role for the night, the downstairs area is immaculate and breakfast choice very, very good, I went to breakie at just after 8am on the Saturday (24th Sept 22), the orange juice ran out and I told a very nice and helpful female waitress about the problem, and she instantly resolved the problem, people watching as you do, I did notice that this waitress worked her socks off, I would also like to praise a very attractive blonde female hotel guest wearing a Arvia tracksuit, this young lady with a pony tail was extremely courteous to A LOT of people within the restaurant, she constantly and consistently gave way to people as they and she walked about getting their breakfast, she constantly smiled and was the apitamy of courtesy and politeness, i think i saw Georgia on her top, the boat show was on and with the Arvia Launching this year, would imagine she was there (with other colleagues) as PR for the new ship ?. The ibis and near by Novotel do see a lot of cruise people and guests stay and she was a great advert for the Arvia as was the young waitress for Ibis. To Recap; Starting to look dated upstairs, slow booking in process, slightly ”inflated” price, exceptional breakfast and courtesy by staff and other guests, I would stay again and would recommend the Ibis, Southampton for a theatre or shopping break etc.

I returned to the Leonardo Royal Southampton a year after my last stay to visit the nearby boat show. Check in time is quite late at 16:00 but I checked in online and received an email at 15:15 to say my room was ready. Lovely executive room with a balcony overlooking Southampton. Nice touches like a handwritten welcome note with chocolates on the bed and a Nespresso machine in addition to the kettle and tea/coffee facilities. Very comfortable bed and a very quiet room despite the hotel being full. Prompt, attentive service from the bar and they went above and beyond by fetching Worcestershire sauce to add to my guests tomato juice! I was delighted to see that the bar area has been decorated and the hotel generally was looking more loved with signs of investment. The pool and spa area has also been decorated and was generally looking smarter. It is great that the pool is open from 06:30 to allow a swim before breakfast. The breakfast buffet in Leo's was excellent with a good range of food available. Plenty of freshly cooked hot items available for the full English with smiling, friendly staff toping items up as required. Congratulations to the management for all your efforts in these difficult times for the hospitality industry, these are certainly paying off. I hope that those who have had a less positive experience than me will give you another try. I will certainly be back.

Booked a room and called to request an extra bed. All agreed. At arrival, staff insist no extra bed and couldn't care less as I was told ”well there's nothing we can do”. Appalling service for such a big hotel.

We've just stayed for 1 night pre cruise. The room is slightly dated but clean and comfortable. Plenty of room. Downstairs was nice. Clean and lots of space to sit and chill. Breakfast was nice. Staff were brilliant. Friendly and very helpful. Nothing was too much. A few small issues with the room (nobody's fault just one of those things) the staff went beyond to help and accommodate us. Can't fault them at all. Thank you.

Excellent facility and location but it would have been very nice to have telephone in the rooms to be able to make requests. The bathroom/shower room (for the club room as in my case) needs to have shower curtains or door to prevent the water coming out when taking your shower. Apart from that, excellent facilities and AMAZING Breakfast and dinner.

We arrived a couple days before our cruise and we're glad that we chose this hotel. The location was perfect for us. We took a bus from London and the hotel was about a ten minute walk from the bus terminal. We also did some exploring by train and the train station was also a short walk away. The ”old town” area is nearby as is a huge shopping center. The cruise ship was less than five minutes away by Uber. We checked in at the bar and were quickly on our way to our room. This was our first stay in a Moxy. The room seemed unusual to us, but perhaps that's the Moxy way. There were no drawers, no closet, hooks on the wall for hanging clothes (hangers provided), one shelf on each side of our queen bed and one sheft on the opposite wall. There is a night light under the bed that is activated by a motion sensor. I never saw that before but it worked well. The room had very strong WIFI and there were lots of charging ports for electronics. The bed was quite comfortable. The shower was quite small but had a powerful stream and consistent temperature. There is no tub. The small lobby has books, puzzles, and more. There was even a guitar there (perhaps inviting someone to play?). Breakfast at the bar was included and I thought it was pretty good. I'm happy that we chose this hotel. We'll certainly return for our next Southampton cruise.

Beautiful grounds! The entrance to the hotel is amazing. It’s in a fantastic setting, lovely to walk around the grounds aha explore. The room is slightly dated in comparison to other hotels, however the bed is comfy and you have a tv and hot drink facilities. Pool, jacuzzi and steam room were a nice touch.