Holiday Inn Express Hotels in Spartanburg

Our initial impression of the facility was negative due to the older lady at the front desk. She was not very welcoming when greeting us nor apologetic regarding the time it took to check us in which was over 20 minutes. When we finally got to the room the AC was not working which required me to go back down to the check-in desk. Fortunately, another front desk clerk who was actually preparing to leave for the day assisted us by attempting to fix the AC and then eventually provided us with a different room assignment - she was wonderful - I wish I had gotten her name. Both rooms were exceptionally clean which pleased me to no end. The entire facility was very nice and impeccably clean. Everyone on the staff (from housekeeping to the numerous front desk staff we engaged with over the course of our stay) was very nice and accommodating with the exception of our initial check-in clerk. I would highly recommend this location but recommend they better train some of their staff.

A good hotel in Spartanburg. A few observations: -- the hotel is a premium hotel and you will pay accordingly. We had a good room and no complaints. But, if you are not picky, there is better value to be had in the Greenville, Spartanburg area. -- the hotel is very elegant with nice artwork and furnishings. -- breakfast was not included, but it was a good setup that offered an upscale selection. -- the lobby is super noisy at night (there was a loud bar and it is a massive open space). Not a big problem, but travelers with young children or those looking for peace and calm should be aware of it. -- the pool looks huge in the Marriott website photo. It's not, lol... trick photography... -- parking was plentiful and fine. Overall, we were happy. I might price shop and stay somewhere else next time I am in town.

A Travelers worst nightmare, the night of June 2,2023 me and my girlfriend decided to travel to Spartanburg for the night as we had to be in the area the very next day to look for apartments. I arrived right at 11 to check in and get settled into my room… It was some Hispanic lady behind the counter checking me in then “Kelvin” finished up the rest.. me and my girlfriend got our room which was “216” and got settled in for the night as we were dealing with graduation all that day. Over the course of the night my girlfriend woke up freaking out and was breaking into Hives as something bit us as we was asleep.. idk if it was bed bugs or a “tick” as the hotel property manager would say since they’re a pet friendly hotel… I rushed to the QuikTrip near by to get my girlfriend some “Benadryl” so she could stop breaking out.. I get back to the hotel and show Kelvin my girlfriends faces and he’s like oh crap as he knew something was up or he knew we was perfectly fine before we step foot into the Hampton inn…. He states that he doesn’t have any rooms available for me as his hotel and his sister hotel was completely booked for the night.. he then states that the room across from 219 was open and said that we could go check it out.. me and Kelvin went to 219 and the mattress had a big stain on it as well as the mattress was flipped. I told Kelvin that would not work and could we get our money back… he asked to check and see my girlfriend back and her face as she was bit.. me and Kelvin proceeded to walk in the room to check in on my girlfriend and my girlfriend sees something crawling in the bed as “bed bugs” me and Kelvin took pictures and I LEFT to come back to Columbia, SC at 4:45 in the morning…. The manager calls me that following Monday/ Tuesday saying that it could’ve been a tick biting my girlfriend but why weren’t the sheets changed upon our arrival as we didn’t have any pets in our room nor own any pets IF GOOGLE WOULD GIVE ME THE OPTION TO UPLOAD THE PICTURES I WOULD.

This was my second experience with this hotel, the first experience wasn’t quite bad. However this experience was a total nightmare! The night shift staff was very helpful and patient. Given the fact that the site was under construction I was able to overlook the never cleaned room and dead bugs in the sink. I was thankful and comfortable until I had to deal with the late and irresponsible management from day shift. First I was told that I would be charged $28 of my $100 deposit for leaving my room a couple of minutes late, but when I collected all of my gathering a I was then told I couldn’t receive any of my deposit back because I had brought damage to the property. My observation she is a unfit and lazy worker that just got over during this holiday season. I still thanked her for her half done and unpleasant services as pushed me towards the exit of the building and threatened to call authorities. I would’ve accepted a portion of the deposit being charged but losing the whole thing that wasn’t worth the service from the beginning is just ridiculous! This particular hotel will never receive my y my service ever again!

Pre reserved for cross country trip to a funeral. The manager was ‘the only person working at 4pm’, front desk, cleaning rooms, laundry’ etc. She stayed there all night working. I won’t stay there again because the shower didn’t work and had no hot water. I can’t say enough about the manager’s work ethic. She needs a raise.

This used to be the nicest hotel in town and now it is barely what I would consider a 3 star hotel on a good day. The check-in experience was painfully slow and lacked any sense of welcoming. Upon arriving in our room, we discovered only 1 set of towels, no bath mat or hand soap, only 3 pillows on one bed while the other had 4 and only 1 pack of coffee and it was decaf. I tried calling AYS 3 times letting it ring for 20 times each and then finally resorted to using my cell to call the hotel and I finally got an answer. In addition to asking for additional towels and coffee, I asked for a luggage rack as there was not one in the room to which the agent (same one that checked me in) said they were located at the front door. When I explained what a luggage rack was (vs a luggage cart), he said the hotel did not have them. The room itself is very tired and in need of refurbishing as well as repair. Torn wallpaper, broken shade pulls, breaks in the tile are just a few issues. Dusting also sees to be non-existing as well as there was at least an inch on the air and vent returns. Prior to arrival, I received an email from the front office manager indicating “we are in the process of returning to normal operations”. Seriously other hotels are back to operating as they were pre-Covid, not sure you can keep milking the Covid excuse for what truly appears to be lack of care. Mr. Marriott Sr would turn in his grave if he set foot in this hotel. Sadly since Mr. Marriott Jr stepped down and the company acquired Starwood, the quality of product and service at Marriott worldwide has been on a downward spiral and this hotel is leading the way.

A stay at Comfort Suites At WestGate Mall places you in the heart of Spartanburg, within a 5-minute drive of WestGate Mall and Spartanburg Methodist College. This hotel is 3.1 mi (4.9 km) from Hatcher Garden and Woodland Preserve and 3.6 mi (5.9 km) from The Showroom Gallery and Performance Hall.Don't miss out on recreational opportunities including a 24-hour fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access and a banquet hall.A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Free self parking is available onsite.Make yourself at home in one of the 86 guestrooms featuring refrigerators and microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Just off I-26 and US-29 near Westgate Mall, our Hilton Garden Inn Spartanburg hotel is conveniently located for your next trip to South Carolina. Walk to nearby shopping and dining at Westgate Crossing Shopping Center or catch a movie at Regal Cinemas Spartan 16. We are just 5 miles from the attractions of downtown Spartanburg, and several trails and outdoor activities are close and easily accessible.Relax in a comfortable guest room, complete with complimentary WiFi, ergonomic workspace, Keurig® coffeemaker and comfy bed with crisp bedding. Enjoy cooked-to-order breakfast in the morning and Southern favorites for lunch and dinner at our on-site restaurant and bar. If you need a snack or forgot your phone charger, stop by our Pavilion Pantry®, open 24 hours a day. Take a dip in our pool or keep up your routine in our fitness center. Host a meeting, conference, wedding or other event in our flexible meeting space. With more than 9,000 sq. ft. available, our hotel can accommodate small board meeting to large celebrations.