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Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(25)
Positive reviews(15)
Reviews with photos/video(4)
Negative reviews(2)
JONG CHAE
Design Double Room, Balcony, Lakeside
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 27, 2024
I spent all my energy in a great place. (I recommend the best place)
Be sure to visit Austria's Wolfgang and Scalaria Sunset Bing.
The good - the location is amazing - water access is great plus food/snack service - common areas and rooms are clean - rooms have air conditioning and it works well (one of the key reasons we picked the place as fairly uncommon in st Wolfgang) The bad - service is abysmal. I am sorry to say. None of the staff smile. Nobody pro-active. At breakfast, no table service and plates are not cleared. Every ask feels like a burden for the staff. Someone needs to seriously be hired from a true 4 or 5 star hotel and get a service culture going in this place. It’s sorely lacking everywhere at every touchpoint. - shower towels are a joke (tiny in size) and very small amount for 4 people in a suite. - daily housekeeping is bad. Barely cleans and organizes the room. - dinner buffet only on weekends but other days no restaurant on site which makes creates to the feeling of lacking warmth - the whole style is modern….the positive is a t feels new and clean but at the same time very clinical and “cool” lacking warmth. - along those lines, why would you play dance music at breakfast (not super loud but very audible) is this a club we are staying at? Overall, this is a hotel where the location outshines the atmosphere and service quality by a wide margin. If we return in the summer, we may consider coming here again (because of the air conditioning and water access). If coming here again during the not so warm months, we will 100% not stay here again. So many other and better places to get an authentic local experience with a personal experience. Hope Thais is helpful for fellow travelers.
Guest User
Stayed in Sep 2023
Family
5.0/5
Outstanding
Posted on Sep 29, 2023
The hotel may be pricey but the experience is one of a kind. Entire hotel site is very tastefully decorated with modern art and artistic touches everywhere. Breakfast is superb , excellent choices even for vegetarian meals and lake view is stunning. Service is impeccable and the hotel has an aura of richness in it. Electric carts can whiz you to the Schafberg Bahn which is 10 minutes walk other wise. Room aren’t very big but not cramped either. Amenities are top class. I won’t hesitate staying here again.
Guest User
Stayed in Apr 2024
Other
5.0/5
Outstanding
Posted on Apr 25, 2024
Wonderful location on Lake Wolfgang. Clean lake view rooms with panoramic balcony. Noteworthy breakfast with a wide choice of sweet and savory dishes. I even found steamed fish! The Castle restaurant upstairs is of a very high standard. Super recommended
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Guest User
Stayed in Aug 2023
Couples
5.0/5
Outstanding
Posted on Aug 23, 2023
Ein grandioses Resort Hotel mit tollem Ausblick, direkt am See, freundliches und aufmerksam es Personal. Tolle Zimmer mit perfekten Frühstück und das Abendessen im Buffet ein Traum. Wer was besonderes sucht dann gerne zum Schloss Abend am Donnerstag im 5gang serviert!