Featured facilities: Business Center, Fitness Room, Laundry Service (On-Site)
Very Good
101 reviews
8.5/10
1 night
From MXN$1,815
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9.5/10
Amazing
GGuest UserBesides needing staff to cover busy times such as check in and out, the accomodations are excellent. Clean marble bathrooms with white towels. Beds white as snow and comfortable. First time seen house staff friendly and responsive to your needs. Downers Grove hotel have elevators to third floor. Breakfast was standard for first and menu posted for each morning and the eating area was clean and kept maintained by kitchen staff as people dined left tables..Noise free rooms. Individual temperature rooms controls. Wide hallways and have communication friendly rooms whatever these are. Again, communication to the front desk from room was cumbersome as long rings to answer from phones I'm rooms by front desk staff lady. Can perhaps use a two person a peak times or as a balance during the day for better response.
AAbhiHi,
For both the bookings, the stay was amazing. My dad really loved the breakfast and the ambience.
Hope to visit the hotel again during our business trip :)
DDudiaohanjiang5668The room is good, not far from the airport, quiet, price concessions, except for no microwave oven, everything else is good! It is also very convenient to get to the airport shuttle bus, and it will be delivered in 13 minutes! Water delivery is more intimate!
GGuest UserI had higher expectations from this place considering the price of the room. From pictures online before booking, it looked bigger. Room wasn't as spacious as thought it would. My biggest thing was how outdated a lot of the things looked inside. A mini boom box was there, super small fridge, tv with no option to Bluetooth or cast and the shower head was really gross and grimey including entry doorway to stand up shower. Looked like a $10 Walmart showerhead with little to no water pressure. Super Mini bottles are provided for showering so definitely take your own stuff overnight. Glad I got the standard room as it would be an indicator of me going back and getting a pool included one which is neat $600. The cabinets were dusty, buttons to lights had a broken one and were in a really odd spot right where you sleep and lay your head at. Best part honestly was the front desk service she was super nice and the jacuzzi was ok. Bed sheets were decent and bed was comfortable but felt like I was sinking in some spots probably needing replacement soon too. By the time I had checked into it was late and no use of asking for change but hindsight wish I would've.
GGuest UserThe staff is super friendly and helpful. They asked if I wanted a specific floor and I just said somewhere quiet. They put me in a room with not a lot of people around so it was awesome to get good sleep. Breakfast was good and the coffee was always fresh. I will definitely stay again.
GGuest UserA staff member African American told my son he looked suspicious my son is African American as well and called the police on him so that was not cool at all my son told her well I have a right to go in and out my room and walk around etc then after I left I called because someone that visited Us while there lost their ID and the lady tell me I left my room a mess I said who are you lying to because I do not play them games I cleaned my room personally and left not a thang in there sat the garbage outside the door in bags and the towels as we are told nothing less nothing more they are more strick with their rules which is better now but as far as accusing my son as being suspicious and telling me I left the room a mess that's messed up y'all not keeping my money that the hotel have on hold I'll take them to court nothing was broken nor no trash was left inside so no that's not it it's sad that this place has changed for the worst in one way and being a more strick is better as it got a lil wild over here in the past they need to know and check they camera as far as which guests are there or not before they start to call people suspicious
GGuilfordWe stayed three nights and it was wonderful to wake each morning to the amazing breakfast. We had the pool and hot tub all to ourselves. Our room was quiet and the bed and pillows were incredibly comfortable. My husband and I loved this place. We will definitely be staying here again the next time we're in town.
LLee PunkeThe greatest difficulty was checking in, as the kitchen cupboard was bare. There was no clerk, simply a note with incorrect spelling, which I deciphered and called a clerk from the Holiday Inn Express. He was helpful and explained that the hotel I was at was no longer employed there. The room was fine, but wrestling luggage up the stairs required the strength of Hercules. I managed. There was also no one there the next day, but Geraldine from the next hotel proved very helpful. I even asked her to assist me with dropping off a package at the post office, which hopefully she accomplished. The hotel was absolutely fine, but the service could certainly have been better.
GGuest UserHotel was dated and in some some spots in disrepair. Peeling wallpaper, no elevators (only 2 floors), somewhat dingy. Plus in the evening the hallways reeked of ********* smoke/smell even though signage was posted as to no smoking, *********, etc. Did not expect this based on the community and the location of the hotel.
For the price, hotel just ok...... Was surprised that each evening we were there the hotel seemed to be at capacity.
We will not return to this hotel.
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