JJoshua Cheung!As a more detail-oriented guest, I would like to give you some comments and suggestions for your newly opened hotel. First of all, I saw that you wrote on the online platform that ”Villa Private Soup Twin Room”. At first glance, I would think that the whole villa has a twin room and private soup. The result is that there is a room with private soup in the villa area. We are disappointed after arriving. Secondly, it may be that the cleaning is relatively rushed, some garbage on the balcony has not been cleaned in time, there are a few debris and stains on the floor of the room and toilet, and many handprints on the lampshade on the coffee table are dirty and not cleaned in place. It is recommended to put hotel slippers outside the closet, so conspicuous, it is more difficult to find in the cabinet, the hair dryer can also be placed on the plate on the sink, the result is placed in the cabinet under the coffee table, it is also very difficult to find. And the room decoration tastes very big, it feels very stuffy and smelly as soon as you enter the room, the sound insulation is not very good, the sound of the next room can be heard, and the door feels like a shock-relieving strip, the door is too big, the bang can scare people up. The hot spring is not bad, there are many pool options, the service staff on the hot spring side is also very good, very warm and serious, but the private soup is a bit not satisfied, the private soup between the room and the room is relatively poor, the probe upstairs can completely see our private soup, There are only some plants between the private soup. We can clearly see the private soup in the next room through the small tree, and there are relatively large gaps in the fence. Guests can even easily cross the balcony of the room to reach others. This needs improvement. Relating to the privacy and safety of guests. The gym and children's playground are also good and the facilities are complete. The restaurant is also a bit dissatisfied. The service level of individual service staff needs to be improved. The speech is relatively quiet and the guidance is not clear. The dishes are OK, that is, there is no butter next to the toaster, and there are suggestions such as vinegar and soy sauce on the seasoning side, which is easy to get wrong. The burdock in the noodle area is placed directly outside, and the cold oil is lumped, and it feels not very fresh. Moreover, during the stay, no one led the guests to the room. The location was verbally said. Some guests may not find the room. Plus the cleaning car was placed in the middle of the corridor, resulting in a narrow road and a poor stay. In general, all aspects of the hotel are good, there are many details that need to be paid more attention, after all, the price is not low, the corresponding facilities and services need to be more strict.
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