5-Star Hotels in Bandung City

Overall, I had a very pleasant experience to stayed at Grand Mercure Setia Budi Bandung. The service was excellent—staff were friendly, may pleasure to got the services form front office especially the names is Ms. Wulan. attentive, and always willing to help whenever I needed assistance. The facilities were clean, well-maintained, and comfortable, which made my stay even more enjoyable. I also really enjoyed the food. There was a good variety of options, and the quality and taste exceeded my expectations. Everything was fresh and well prepared. All in all, I was very satisfied with my stay and would definitely recommend this place to others. I would be happy to return again in the future.

We happened to get a room on a floor without an elevator, but thankfully the staff helped us carry our luggage. The directions to our room were a bit unclear, even though it was close to the lobby. It would be great if they could improve the signage, especially for floors that aren't elevator-accessible, to make it easier and clearer to find.