Located in Mezraia, TUI BLUE Palm Beach Palace Djerba - Adult Only is by the sea, within a 15-minute drive of Playa Sidi Mehrez and Djerba Explore Park. This beach hotel is 8.2 mi (13.3 km) from Borj El K'bir Fort and 8.7 mi (14 km) from Houmt Souq Harbour.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an outdoor pool and a steam room. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at Culinarium, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. A complimentary continental breakfast is served daily from 6 AM to 10 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This hotel has 2 meeting rooms available for events.
Make yourself at home in one of the 261 guestrooms featuring minibars and flat-screen televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
LLeïla B.2024.05.14
Points to improve :
- First impression when you arrive in the entrance hall: feeling of being oppressed. Piles of suitcases in the hall. Small hall vs. large number of customers
- Deplorable reception at reception > Brief and rapid indication of the operation of the hotel (catering hours, bars, etc.)
- Once in the room, no leaflet available concerning the operation of the hotel > we had to ask reception to find out that we had to download a TUI application
- Very few power outlets in the room
- Surprise to receive a hot chocolate in a water glass.
- Does not clear the table at the restaurant level > poor service
- Access to the main restaurant from inside the building is via a descent of 18 steps, which is not suitable for people with reduced mobility.
- The main restaurant is configured with tables very close to each other > Feeling of oppression and being at the table with these table neighbors.
- Crossing the corridors to reach the rooms, the spa is quite long > Only one elevator
- A customer clearly attacked me while I was online.
Good points :
- Has an iron in the room
- Spacious room with beautiful sea view
- Free slippers
- Diversity of food at the restaurant
In conclusion :
- customer service needs to be reviewed.
We made the decision to leave the hotel as soon as we arrived vs accessing the restaurant. Communication with reception and sales was very complicated. After a multitude of requests, we ended up closing our initial file early.
- We are far from a 5 star / palace! Isn’t the primary concern of this type of status not customer satisfaction?
Excellent
59 reviews
4.4/5
Price from
CAD 108
per night
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