Guest User
June 12, 2024
On initial arrival we were offered a room we did not request, eventually rectified. In temperatures of over 30 C it is totally wrong to charge for AC. Fair enough if you don't have it but if you do don't charge €6 Euros a day extra! Also why are you charging for the use of a safe thats in the room already? The food offered at the restaurant for half board was dire, spaghetti, rice, chips, bolognais sauce, tomatoe ssauce every single night and some really dried uunappealing protien options often swimming in fat. Also made to feel like we didn't matter at all because the best seats were reserved for unknown a la carte guests that may pr may not turn up. I was told I could not bring in my own water in a bottle and no water was offered (unless you obviously wanted to pay for it). I continued to bring my own water as needed to stay hydrated in the heat. A 20% discount is offered for those that wanted the a la carte instead of the unappetising buffet, but wait havn't we already paid for a meal? Just don't offer the buffet and charge less. That way we can choose where we wish to eat and perhaps your offerings may improve. Beach was very unkempt and looked nothing like the photos on display and the artifical grassy area with sunbeds next to the restaurant was not appealing at all. When we did sit by the pool at the hotel we were being watched and told we could not bring our tea cups from our room to the poolside, but we could buy tea from them! Staff were smoking behind the bar. General impression, if you buy from the pool and restaurant you are made very welcome, if you choose not to then they don't care, why would they as they are not going to make anymore money from you? Its a 40 minutes bus ride to Rethimno and buses are only once an hour and already full in June. The driver left people at bus stops because the bus was so full. The hotel has a mini bus and could easily offer dropouts and pick ups. Overall a holiday on the beautiful island Crete totally ruined by this establishment. Talking to other guests they agreed the food was dire so I do believe the 5 star reviews are not genuine.