Guest User
April 23, 2023
Incorrect hotel room booking and wrong room provided. The window did not close and could not lock. The bathtub did not drain. The heater unit did not work. A small block heater was provided to heat the room, and it was quite adequate in every regard. I was informed that the heating unit issue was known the week prior but was not addressed. Repeated door lock issues/keycard access issues. The hallways reeked of cigarette smoke. Note that the light switch by the room door entrance also powers all outlets to the room, including the mini refrigerator. If someone turns off the switch, they will then defrost their fridge and lose food items. Inadequate parking. Main entrance littered with cigarette garbage and debris. No hot water. Inadequate response to these issues by owners and they deflected to say that the kids were a nuisance to other guests. Do not stay here.