Luce zhangjin
November 21, 2023
Arriving at the Smilingface Guesthouse in Sukhothai, I looked at the room before checking in. The smell was pungent. Apparently it had just been renovated and there was no way it could be accommodated. The front desk also said that this room has just been renovated and will only open today. We asked for a refund, but the hotel said it was a non-cancellable reservation and would not allow a refund. What is the logic of selling your hotel rooms online if they are not up to standard, harming the health of customers, and not being able to provide refunds! Is this the Smiling Face Hotel or the Smiling Hotel? Is it the will of the Buddha to make unconscionable money without giving a refund? The Buddha knew about it, but he didn’t agree!
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