I booked this hotel as part of a package which included afternoon tea and tickets to Bletchley Park. This was meant to be a special treat for my husband's 60th birthday. I was impressed by the photo of the Deluxe Double room on their website. A couple of days before we went I gave my husband all the info, including the photo of the room which I was expecting. We set off on our almost 3 hour journey, excited for a luxury break. We arrived a little early for check in so decided to have our afternoon tea whilst waiting. The tea was lovely, very filling and the Laura Ashley tearoom was as beautiful as the pictures on their website. We checked in at the beautiful reception area, walked through the lounge area, saw the bar and restaurant on our way to our room, again beautifully presented, everything we expected from a luxury 4 star hotel. Sadly, that's where it stopped. We were first shown to room 104, our deluxe double. It was disgusting. Filthy carpet, thick black dust in front of the furniture, what appeared to be a large orange/yellow vomit stain on the carpet, stained and ripped soft furnishings. The bathroom was no better, broken toilet flush, rusty shower fittings, rusty light fitting, split and peeling woodwork and paint peeling off the walls. The deluxe double room was not what was shown on the website. We immediately asked to be moved. We were moved to the room next door. Again, this room was as filthy as the other, again cracked woodwork, peeling paint round the sink, a used cottonbud on the floor by the bin, the two 'leather' chairs that had fabric that was cracked and missng on the seats and arms and was only fit for the tip. The window seat waa stained and ripped and surfaces and carpet again thick with dust, and still didnt look like the room I booked. At this point I rang the agent we booked through. They spoke to someone at the hotel as the General Manager - Andrew - wasnt in. The staff member then came and said they were moving us again, to a ”Premier deluxe room” a free upgrade apparently and also offered us a free drink in the bar, which we declined. Hallelujah!! Spoke too soon. The premier bit presumably applied to the nespresso machine, the trouser press, and the canopy thing over the bed which wasnt present in the other rooms. However, on first look it did appear to be more acceptable and the bathroom was at least clean. The bed area was not great, the curtain/canopy thing over the bed was thick with dust, the hospitality tray was also thick with dust, the nesspresso machine was unusable due to its covering of thick dust. It was, sadly, tired and dirty and baring no resemblance to what we booked. The room wasnt serviced at all during our 2 night stay. By this time it was 6pm, we'd had a long journey and there was no other choice but to accept the room. The following day we spent at Bletchley Park which was amazing. We left as early as possible the following morning. Now here's the interesting bit - on checkout I asked, whe
48 Reviews