Jinke Grand Hotel

Jinke Grand Hotel Reviews

Jinke Grand Hotel

No.67 Tiancheng South Road, Xiangcheng District, Suzhou, Jiangsu, ChinaView Hotel Details
Jinke Grand Hotel
Jinke Grand HotelJinke Grand HotelJinke Grand Hotel
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Jinke Grand Hotel Guest Reviews

4.8/5
Excellent
1981 review
Verified reviews
Location4.8
Amenities4.8
Service4.7
Cleanliness4.8
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All reviews(1981)
Positive reviews(1942)
Reviews with photos/video(351)
Friendly front desk staff(382)
Easy to get around(237)
Delicious breakfast(150)
Close to train station(125)
Perfect for kids(66)
Great swimming pool(48)
Clean pool(11)
Negative reviews(39)
aunchisaTH
Family-friendly Family Room
Stayed in Nov 2024
Other
1 review
5.0/5
Outstanding
Posted on Dec 12, 2024
very good service . staff is very hice and helpful. i recommend this hotel.
Response from Property: Thank you for your stay at Suzhou High Speed Railway Jinke Hotel. Suzhou High Speed Railway Jinke Hotel has always been committed to providing guests with quality and efficient service, we will continue to work hard to continue to provide you with quality service, thank you again for your recognition, looking forward to your next visit!
Bongi
Cozy Double Room
Stayed in Apr 2024
Travel with friends
9 review
4.5/5
Great
Posted on May 9, 2024
Very beautiful hotel with comfortable beds. The staff is very friendly and some of them can speak English which is a bonus
Response from Property: Thank you for your stay and appreciation! It is our pleasure to welcome you to Jinke Grand Hotel CRH Suzhou 。 Your appreciation gives the hotel greatencouragement and we will continue to be enthusiastic and committed to providingevery guest with a home away from home experience。We look forward to welcomingyou again!
Guest User
Deluxe Double Room
Stayed in May 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jun 11, 2024
Top quality hotel. Everyone was very helpful. Breakfast was delicious, lots of Western and Chinese options.
Response from Property: Thank you for staying at Jinke Grand Hotel CRH Suzhou ! We are honored to provide you with a satisfying stay. Forward to your next visit!
Guest User
Featured Double Room
Stayed in Sep 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Nov 1, 2024
1 whole Night didn't sleep because of noise all night!
Response from Property: We are very sorry that this stay did not meet your expectations, if you have any needs during your stay, please dial “0” call the operator for your help.We are all very Happy to serve you,Looking forward to your next stay.Have a nice day!
Guest User
Cozy Double Room
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 14, 2024
An impressive experience. I spent one night with my girl friend and we were treated feel at home by all heart warming staffs. Highly recommend bathtub room to everyone who are willing to choose a lovely space to spend a night.
Response from Property: Thank you for staying at Suzhou High Speed Railway Jinke Hotel! Serving every guest well is the consistent pursuit of all hotel staff! The hotel has been adhering to the top of the courtesy, to the VIP service concept. To provide each guest with timely, effective, warm and comprehensive service,Suzhou High Speed Railway Jinke Hotel will continue to work hard to bring a different stay experience in both service and environment, for all guests to return to the "home" feeling. Looking forward to your next visit!
Amy
Deluxe Double Room
Stayed in Sep 2023
Family
2 review
4.0/5
Very Good
Posted on Oct 4, 2023
The location is very close to train station. I could hear the train coming into the station from my room. When I asked front desk to switch room, I was told they were booked up. However I did see rooms available for booking from online. So apparently they just didn’t want to switch for me.
Response from Property: Thank you for taking the time out of your busy schedule to give us your review. We regret to learn from your feedback that your stay did not meet your expectations, for which we are deeply sorry! With respect to your demand that the room you proposed was near the railway station and it was so noisy that you wanted to change the room. We are sorry that due to the fact of high occupancy rate during the National Holiday, the quiet room with the luxury big bed facing south on that day was sold out. However, when you viewed online,the remaining room which was on sale faced north along the high-speed rail line,so the front desk did not have a room facing south at that time.As a result,we could not change it for you. If you will stay at the hotel again, you can put your special requirements and directions in the order in advance, we will try our best to meet your needs! The comfort of going out is the expectation of every traveler and it’s also the ultimate goal pursued by the hotel! The hotel has been adhering to the top of the courtesy, to the VIP service concept. We attach great importance to providing guests with a good stay experience environment and hotel service details, in order to provide guests with better service, so that more guests can have a better and more satisfying stay experience. We believe that through our unremitting efforts, we will be able to maintain a better image of Suzhou High Speed Railway Jinke Hotel. We sincerely look forward to your next visit!
Mairangi T
Cozy Room (2 Beds)
Stayed in Aug 2023
Business travelers
12 review
4.5/5
Great
Posted on Oct 2, 2023
Lovely stay! Would definitely stay again! Perfect location outside the train station, but very far from town which wasn’t a problem with the metro 😊 Great breakfast and service also.
Response from Property: Thank you very much for your support and favor to Suzhou Jinke Hotel! Suzhou Jinke Hotel is located in the heart of Xiangcheng District high-speed Railway New Town, with 302 deluxe rooms and exquisite suites.The hotel offers a panoramic view of Xiangcheng District.The hotel is close to Metro Line 2 and a large shopping mall, making it the first choice for your business and holiday trips. We are honored to receive your recognition for our hotel services, facilities and breakfast. Your praise is the biggest motivation for us to keep moving forward! Thank you again for your valuable comments, the hotel sincerely look forward to your visit again!
Guest User
Cozy Room (2 Beds)
Stayed in Sep 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 13, 2023
The front desk officer are very cooperative
Response from Property: Thank you for staying at Suzhou High Speed Railway Jinke Hotel! Serving every guest well is the consistent pursuit of all hotel staff! The hotel has been adhering to the top of the courtesy, to the VIP service concept. To provide each guest with timely, effective, warm and comprehensive service,Suzhou High Speed Railway Jinke Hotel will continue to work hard to bring a different stay experience in both service and environment, for all guests to return to the "home" feeling. Looking forward to your next visit!
JustinChenchenqinghui
Featured Double Room
Stayed in Mar 2023
Business travelers
35 review
5.0/5
Outstanding
Posted on Apr 17, 2023
Nice and Happy
Response from Property: Jinke Grand Hotel staff thank you for coming, but also sincerely thank you for our love and recognition, let you remember the good time in the Jinke Grand Hotel; It is our unshirkable responsibility to make our guests enjoy a good stay experience. Hope to have more opportunities to serve you!
Guest User
Family-friendly Family Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 2, 2025
The room is very good, especially the service is very friendly throughout the whole process. Every staff member has a very nice attitude. Every question will be answered and the questions raised will be solved as much as possible. The children like the parent-child room facilities very much. They also provide children's slippers and toiletry bags. The robot delivery of food is very fast.
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6/7
Response from Property: All the staff of Gaotie Jinke Hotel thank you for your visit, and we sincerely thank you for your satisfaction with our hotel facilities and services! You will remember the good times at Gaotie Jinke Hotel; it is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!
Jinghangyunhe
Cozy Double Room
Stayed in Nov 2024
Family
20 review
5.0/5
Outstanding
Posted on Dec 15, 2024
Every time I go to Suzhou, I will stay at the High Speed ​​Rail Jinke Hotel. The transportation is convenient. You can go directly to the underground passage from the North High Speed ​​Rail Station, rain or shine. The hotel and the high-speed rail are next to Metro Line 2, so it is very convenient to go anywhere. The environment is excellent and the service is also very good. The breakfast is also great.
Original TextTranslated by Google
Response from Property: Thank you for staying at Suzhou High Speed ​​Rail Jinke Hotel and sharing your experience! Suzhou High Speed ​​Rail Jinke Hotel is located in Xiangcheng District, Suzhou City, adjacent to the North High Speed ​​Rail Station, with convenient transportation, and is a good choice for business trips and travel. All hotel staff will always adhere to the service concept of "top courtesy, all VIPs" to provide every guest with timely, effective, warm and thoughtful services. Looking forward to your next visit!
Anonymous User
Deluxe Double Room
Stayed in Nov 2024
Other
5 review
5.0/5
Outstanding
Posted on Dec 10, 2024
The hotel facilities are relatively new and the breakfast is quite rich. The address is very convenient, just opposite Suzhou North Station, very close. The hotel front desk service is very thoughtful, and they helped to carry the luggage to the station entrance when they saw that there were a lot of luggage.
Original TextTranslated by Google
Response from Property: Thank you for staying at Suzhou High Speed ​​Rail Jinke Hotel and giving us a good review! The hotel is located in Suzhou Xiangcheng District, adjacent to Suzhou High Speed ​​Rail North Station, Metro Line 2, close to Yuanrong Plaza and Wuyue Plaza. With convenient transportation, it is the best choice for business trips and tourism! The excellent service and advanced comprehensive facilities of the hotel make your business trip and stay smooth and satisfactory. We look forward to your visit again
Guest User
Cozy Double Room
Stayed in Oct 2024
Couples
8 review
5.0/5
Outstanding
Posted on Dec 1, 2024
This is my second time staying at this hotel. It is really good. The hotel is not far away, the hardware is complete, the service attitude is good, and the room is new. I highly recommend it.
Original TextTranslated by Google
Response from Property: Thank you for staying at Suzhou High Speed ​​Rail Jinke Hotel again and for your good comments! The hotel is located in Suzhou Xiangcheng District, adjacent to Suzhou High Speed ​​Rail North Station, Metro Line 2, close to Yuanrong Plaza and Wuyue Plaza. With convenient transportation, it is the best choice for business trips and tourism! The excellent service and advanced comprehensive facilities of the hotel make your business trip and stay smooth and satisfactory. We look forward to your visit again!
Guest User
Deluxe Room (2 Beds)
Stayed in Oct 2024
Business travelers
127 review
2.5/5
Posted on Nov 9, 2024
1. We booked a non-smoking room, but there was an ashtray in the room; 2. The bath towel was very large. We wanted to reuse it, but we didn't find a hook to hang the bath towel; (If there was one, I didn't find it, I apologize) 3. There was a meeting at the hotel on the first morning. When we came down for breakfast at 8:30, everything was gone. There was basically nothing to eat. The snacks were very slow. We knew there was a meeting, but we didn't make emergency preparations; the noodle chef was also very unhygienic; the quality of the breakfast itself was very, very average; 4. On the third day, we changed to an executive room, and we could use the mini bar, but the mini bar basically had a list but no real items; 5. There was a wedding on the third day. The cars at the door of the hotel were parked in a mess. When we were reversing, the security guard stood there and didn't help direct us. It was useless; 6. I asked for a razor the next morning. I waited for at least 15 minutes, but it was not delivered, so I had to leave first.
Original TextTranslated by Google
Response from Property: Hello, thank you for choosing to stay at Suzhou High Speed ​​Rail Jinke Hotel! We are very sorry that we failed to meet your expectations during your stay. We deeply apologize for the troubles and inconveniences caused to you during this stay! Regarding the series of problems you raised when you checked in, the scarcity of food and beverages in the hotel breakfast restaurant, the slow speed of serving, and the inadequate food hygiene requirements, and the failure of the hotel security personnel to actively direct the orderly parking of vehicles during the peak period of vehicle in and out that day, etc., we have now promptly and effectively fed back to the relevant departments. The hotel attaches great importance to your valuable suggestions and has notified the relevant departments to carry out targeted rectification and strengthen the training of employees in various departments on the professional service requirements for guests, so as to further improve the quality of guest service, provide guests with better services, and let you and more guests feel a better and more satisfactory stay experience! I believe that through our unremitting efforts, we will definitely be able to keep the good image of Suzhou High Speed ​​Rail Jinke Hotel better! All the staff of the hotel sincerely look forward to your next visit and feel our progress!
Guest User
Cozy Room (2 Beds)
Stayed in Oct 2024
Other
34 review
5.0/5
Outstanding
Posted on Nov 8, 2024
The hotel's front desk service is very good, and the hotel rooms are clean and hygienic. The hotel is also close to the North High-speed Railway Station, and there is an underground passage that can directly reach the entrance and exit across the road, which is very convenient.
Original TextTranslated by Google
Response from Property: Thank you for staying at Suzhou High Speed ​​Rail Jinke Hotel and giving us a good review! The hotel is located in Suzhou Xiangcheng District, adjacent to Suzhou High Speed ​​Rail North Station, Metro Line 2, and close to Yuanrong Plaza and Wuyue Plaza. With convenient transportation, it is the best choice for your business trip and travel! Excellent service and a variety of restaurants with extraordinary taste ensure that your business trip and stay will be smooth and complete. Thank you again for your evaluation, I wish you a happy life, and look forward to having the opportunity to serve you again!