To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(1759)
Positive reviews(1732)
Reviews with photos/video(303)
Friendly front desk staff(341)
Easy to get around(209)
Delicious breakfast(141)
Close to train station(103)
Perfect for kids(79)
Great swimming pool(33)
Clean pool(9)
Negative reviews(27)
Bongi
Cozy Double Room
Stayed in May 2024
Friends
8 review
4.5/5
Great
Posted on May 9, 2024
Very beautiful hotel with comfortable beds. The staff is very friendly and some of them can speak English which is a bonus
Response from Property: Thank you for your stay and appreciation! It is our pleasure to welcome you to Jinke Grand Hotel CRH Suzhou 。 Your appreciation gives the hotel greatencouragement and we will continue to be enthusiastic and committed to providingevery guest with a home away from home experience。We look forward to welcomingyou again!
Guest User
Deluxe Double Room
Stayed in Jun 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jun 11, 2024
Top quality hotel. Everyone was very helpful. Breakfast was delicious, lots of Western and Chinese options.
Response from Property: Thank you for staying at Jinke Grand Hotel CRH Suzhou ! We are honored to provide you with a satisfying stay. Forward to your next visit!
Guest User
Cozy Double Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 14, 2024
An impressive experience. I spent one night with my girl friend and we were treated feel at home by all heart warming staffs. Highly recommend bathtub room to everyone who are willing to choose a lovely space to spend a night.
Response from Property: Thank you for staying at Suzhou High Speed Railway Jinke Hotel! Serving every guest well is the consistent pursuit of all hotel staff! The hotel has been adhering to the top of the courtesy, to the VIP service concept. To provide each guest with timely, effective, warm and comprehensive service,Suzhou High Speed Railway Jinke Hotel will continue to work hard to bring a different stay experience in both service and environment, for all guests to return to the "home" feeling. Looking forward to your next visit!
Amy
Deluxe Double Room
Stayed in Oct 2023
Family
1 review
4.0/5
Very Good
Posted on Oct 4, 2023
The location is very close to train station. I could hear the train coming into the station from my room. When I asked front desk to switch room, I was told they were booked up. However I did see rooms available for booking from online. So apparently they just didn’t want to switch for me.
Response from Property: Thank you for taking the time out of your busy schedule to give us your review. We regret to learn from your feedback that your stay did not meet your expectations, for which we are deeply sorry! With respect to your demand that the room you proposed was near the railway station and it was so noisy that you wanted to change the room. We are sorry that due to the fact of high occupancy rate during the National Holiday, the quiet room with the luxury big bed facing south on that day was sold out. However, when you viewed online,the remaining room which was on sale faced north along the high-speed rail line,so the front desk did not have a room facing south at that time.As a result,we could not change it for you. If you will stay at the hotel again, you can put your special requirements and directions in the order in advance, we will try our best to meet your needs! The comfort of going out is the expectation of every traveler and it’s also the ultimate goal pursued by the hotel! The hotel has been adhering to the top of the courtesy, to the VIP service concept. We attach great importance to providing guests with a good stay experience environment and hotel service details, in order to provide guests with better service, so that more guests can have a better and more satisfying stay experience. We believe that through our unremitting efforts, we will be able to maintain a better image of Suzhou High Speed Railway Jinke Hotel. We sincerely look forward to your next visit!
Mairangi T
Cozy Room (2 beds)
Stayed in Sep 2023
Business travelers
14 review
4.5/5
Great
Posted on Oct 2, 2023
Lovely stay! Would definitely stay again! Perfect location outside the train station, but very far from town which wasn’t a problem with the metro 😊
Great breakfast and service also.
Response from Property: Thank you very much for your support and favor to Suzhou Jinke Hotel! Suzhou Jinke Hotel is located in the heart of Xiangcheng District high-speed Railway New Town, with 302 deluxe rooms and exquisite suites.The hotel offers a panoramic view of Xiangcheng District.The hotel is close to Metro Line 2 and a large shopping mall, making it the first choice for your business and holiday trips. We are honored to receive your recognition for our hotel services, facilities and breakfast. Your praise is the biggest motivation for us to keep moving forward! Thank you again for your valuable comments, the hotel sincerely look forward to your visit again!
Guest User
Cozy Room (2 beds)
Stayed in Oct 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 13, 2023
The front desk officer are very cooperative
Response from Property: Thank you for staying at Suzhou High Speed Railway Jinke Hotel! Serving every guest well is the consistent pursuit of all hotel staff! The hotel has been adhering to the top of the courtesy, to the VIP service concept. To provide each guest with timely, effective, warm and comprehensive service,Suzhou High Speed Railway Jinke Hotel will continue to work hard to bring a different stay experience in both service and environment, for all guests to return to the "home" feeling. Looking forward to your next visit!
JustinChenchenqinghui
Featured Double Room
Stayed in Apr 2023
Business travelers
34 review
5.0/5
Outstanding
Posted on Apr 17, 2023
Nice and Happy
Response from Property: Jinke Grand Hotel staff thank you for coming, but also sincerely thank you for our love and recognition, let you remember the good time in the Jinke Grand Hotel; It is our unshirkable responsibility to make our guests enjoy a good stay experience. Hope to have more opportunities to serve you!
Guest User
Cozy Double Room
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 30, 2024
The environment is very good, the decoration is very grand, the service attitude is particularly good, and the room was upgraded for free. The room is spacious and the decoration is modern. Both parents and children like it very much. The breakfast is rich and the stay is very satisfactory. I will stay here again when I come to play in the future
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Response from Property: All the staff of Gaotie Jinke Hotel would like to thank you for your visit. We would also like to sincerely thank you for your love and recognition of us, which makes you remember the good time at Gaotie Jinke Hotel. It is our unshirkable responsibility to let guests enjoy a wonderful stay experience. We are deeply honored to receive your praise. At the same time, we are more motivated to move forward and hope to have more opportunities to serve you!
Guest User
Deluxe Double Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 24, 2024
The room facilities are very clean. When traveling alone, I am mainly concerned about safety issues. The elevator requires swiping a card to go to your floor, which is very safe. Miss Yuan, who checked me in at the front desk, was very nice. I was not feeling well, and she even gave me a free late check-out! Super good
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Response from Property: Thank you for staying at Suzhou High Speed Rail Jinke Hotel. We are honored to provide you with a satisfactory stay experience. We are also very happy that the overall environment, configuration, and service of the hotel have won your valuable recognition. Your praise is the greatest motivation for us to keep moving forward! The entire hotel sincerely looks forward to your visit again and wish you a happy life!
Anonymous User
Deluxe Double Room
Stayed in May 2024
Friends
20 review
5.0/5
Outstanding
Posted on May 27, 2024
The breakfast was good. I had a tooth pulled so I can't eat hard food. I asked the chef to help cook it a little bit better when I went downstairs. There was a star dad downstairs, which was very convenient. The room was very big and very convenient.
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Response from Property: Thank you for choosing to stay at Suzhou Gaotie Jinke Hotel and sharing your stay experience. The hotel adheres to the hotel's brand service concept of "top privileges, all VIPs" and provides every guest with timely, effective, warm and comprehensive services. We will continue to We strive to bring you a different stay experience in terms of service and environment. We look forward to your next visit!
damiaomiao
Deluxe Room (2 beds)
Stayed in May 2024
Business travelers
29 review
5.0/5
Outstanding
Posted on May 26, 2024
My fate with Jinke Hotel can be traced back to 10 years ago. After my first stay, Chongqing Jinke became my must-stay hotel when I went to the mountain city on business.
In my impression, Jinke Hotel is naturally strongly associated with hot pot. I guess inclusiveness is the common feature of the two. Therefore, the only two highlights of this trip to Suzhou: accommodation and catering, all contributed by high-speed rail Jinke.
Needless to say, the hotel's hardware is not to be underestimated. Pictures speak for themselves. It is worth mentioning that the configuration of the swimming pool, gym and some details in the room (such as smart toilets and children's washbasins) all reflect the hotel's inclusive style. Here, we need to especially praise Miss Wang at the front desk for her patient and friendly service. She can be called the Jinke service star. From point to surface, the hotel's soft power is naturally beyond doubt. Ctrip's comprehensive score of 4.8 should be conservative.
Jinke hot pot is also a big plus point. There is nothing to complain about from dishes to pot bottom to service! But since this is not a food review, the details are left to you to experience for yourself!
Thank you Jinke! Goodbye in autumn! I hope to contribute a more comprehensive review in the crab season.
Original TextTranslated by Google
Response from Property: Thank you for staying at Suzhou High Speed Rail Jinke Hotel and taking the time to comment on the hotel. We are honored to know that you are satisfied with the hotel's facilities, environment and staff services! The hotel is located in Xiangcheng District, Suzhou, adjacent to Suzhou High Speed Rail North Station and Metro Line 2 in the north. It has convenient transportation, stylish and exquisite facilities, precise services, and a clean and comfortable accommodation environment that have been recognized by many guests. All hotel staff will wholeheartedly bring a perfect accommodation experience to every guest, and look forward to your visit again!
Guest User
Cozy Room (2 beds)
Stayed in May 2024
Family
4 review
5.0/5
Outstanding
Posted on May 10, 2024
The hotel is big and new, with a good environment. It is quiet and has few people. It is just across an underground passage from Suzhou North Station. The room is spacious with a sofa and a bathtub. I like it very much.
Original TextTranslated by Google
Response from Property: Thank you for staying at Suzhou High Speed Rail Jinke Hotel! We are honored that you are very satisfied with your stay and give a high review. From your words, we deeply feel your affirmation of the hotel environment and service. When traveling, living comfortably is the expectation of every traveler and the ultimate goal of all hotel staff. We will continue to work hard to bring you more impeccable professional services and detailed experience to make your journey perfect. Looking forward to your stay again!
🌾xici
Deluxe Room (2 beds)
Stayed in May 2024
Family
4 review
5.0/5
Outstanding
Posted on May 6, 2024
The room was great overall. It was very close to the high-speed rail station, only a five-minute walk away. The children were given souvenirs when they checked out. The service was good.
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Response from Property: Thank you for choosing Suzhou High Speed Rail Jinke Hotel. We are glad that you are satisfied with the hotel room and overall facilities! Suzhou High Speed Rail Jinke Hotel is adjacent to Suzhou High Speed Rail North Station and Metro Line 2, with a superior geographical location and convenient travel. Your praise is our driving force. All hotel staff will continue to improve the quality of service and bring you more surprises. Thank you again for your love for us and look forward to your visit again!
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 5, 2024
This is a very good hotel. Both the environment and the service make people feel very comfortable. The hotel is very close to the high-speed rail station, which makes travel more convenient. The high-speed rail station and the subway station are seamlessly connected, so it is very convenient to go anywhere. The hotel's breakfast is also delicious and has many varieties. Children also like it very much. Xiao Du at the front desk is responsive and the service is very good. This hotel will be my first choice next time I come!
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6/8
Response from Property: Thank you for staying at Suzhou High Speed Rail Jinke Hotel. We are honored that you are very satisfied with your stay and give a high review. From your words, we deeply feel your affirmation of the hotel environment and service. When traveling, living comfortably is the expectation of every traveler and the ultimate goal of all hotel staff. We will continue to work hard to bring you more impeccable professional services and detailed experience to make your journey perfect. Looking forward to your stay again!
Guest User
Deluxe Double Room
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 5, 2024
The hotel is very grand. It is right next to Suzhou North Station and you can see it as soon as you exit the station. The hotel staff is meticulous. Ms. Yuan at the front desk is warm and thoughtful. When she heard that it was my girlfriend's birthday, she gave me a free cake. The cake was very big and two people couldn't finish it. It was really a surprise. The takeaway was delivered to the 19th floor by a robot. It was very convenient.
Service: Very good 👍 Next time my friends come to Suzhou, I will recommend this hotel
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Response from Property: Thank you for taking the time out of your busy schedule to comment on us. The hotel has always been adhering to the service concept of "top courtesy, VIPs", and doing our utmost to satisfy guests is the greatest pursuit of all hotel staff! Looking forward to your continued attention, there will always be a surprise that you will meet unexpectedly. Looking forward to your next visit, I hope the hotel can become a small harbor for you in Suzhou, we welcome you back at any time!